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Remote Investigative Analyst Jobs in West Springfield, MA

MassMutual

Information Security Analyst

Springfield, MA · Remote

$137K - $180K/yr

The Opportunity As a Mastery Level Security Operations Center (SOC) analyst you'll have an ... LI-Remote MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

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All JobsInvestigative Analyst JobsRemote Investigative Analyst JobsRemote Investigative Analyst Jobs in West Springfield, MA

Remote Investigative Analyst information

See West Springfield, MA salary details

$44.8K

$84.8K

$99.1K

How much do remote investigative analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote investigative analyst in West Springfield, MA is $84,840.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,800.00 and $98,200.00 per year, depending on experience, location, and employer.

What does a remote investigative analyst do?

A Remote Investigative Analyst is responsible for researching, analyzing, and interpreting data to support investigations, typically from a remote location. Their work may include reviewing documents, gathering intelligence, identifying patterns, and preparing detailed reports for law enforcement, corporate security, or government agencies. They use various databases and analytical tools to detect fraud, assess risks, or uncover suspicious activities. Working remotely allows them to collaborate online with team members and clients across different locations.

What skills and qualifications are needed to thrive as a remote investigative analyst?

To thrive as a Remote Investigative Analyst, you typically need strong analytical skills, attention to detail, and a background in fields such as criminal justice, finance, or cybersecurity. Familiarity with data analysis tools, case management systems, and relevant certifications (like CFE or CAMS) is often required. Excellent written communication, critical thinking, and discretion are crucial soft skills for gathering, interpreting, and reporting sensitive information effectively. These competencies enable analysts to uncover accurate insights, ensure compliance, and support organizational decision-making from a remote environment.

How does a remote investigative analyst typically collaborate with team members despite working remotely?

Remote Investigative Analysts frequently collaborate with colleagues and stakeholders through secure digital communication platforms like video conferencing, encrypted emails, and project management tools. Regular virtual meetings are held to discuss ongoing cases, share findings, and coordinate next steps. Despite the physical distance, teamwork and information-sharing remain essential, with clear documentation and frequent check-ins ensuring that everyone stays aligned on objectives and deadlines. This collaborative environment helps analysts leverage diverse expertise and ensures thorough, accurate investigations.

What is the difference between Remote Investigative Analyst vs Remote Fraud Analyst?

AspectRemote Investigative AnalystRemote Fraud Analyst
Required CredentialsTypically requires investigative certifications, security clearances, or related degreesOften requires certifications like ACFE, fraud examination, or related degrees
Work EnvironmentConducts investigations remotely or on-site, often in law enforcement or private investigation settingsPrimarily remote, analyzing data and reports to detect fraudulent activities
Employer & Industry UsageUsed by law enforcement, private investigation firms, and corporate securityCommonly employed by financial institutions, insurance companies, and e-commerce firms

Remote Investigative Analysts focus on conducting investigations into various issues, including criminal activities or security breaches, often requiring investigative skills and certifications. Remote Fraud Analysts specialize in detecting and preventing fraud, primarily analyzing data remotely to identify suspicious activities. While both roles involve investigation and analysis, their focus areas and typical employers differ, with the Investigative Analyst more aligned with law enforcement and security, and the Fraud Analyst centered on financial and transactional fraud detection.

What are popular job titles related to Remote Investigative Analyst jobs in West Springfield, MA?

For Remote Investigative Analyst jobs in West Springfield, MA, the most frequently searched job titles are:

What cities near West Springfield, MA are hiring for Remote Investigative Analyst jobs?

Cities near West Springfield, MA with the most Remote Investigative Analyst job openings:

Remote Investigative Analyst jobs near you
Infographic showing various Remote Investigative Analyst job openings in West Springfield, MA as of July 2026, with employment types broken down into 82% Full Time, 12% Part Time, 2% Temporary, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $84,840 per year, or $40.8 per hour.

Production Support Analyst (Hybrid Glastonbury CT) (Remote)

Tsunami Tsolutions

Glastonbury, CT • Remote

Full-time

Posted 8 days ago

Job description

Company Overview

Tsunami Tsolutions is a leading provider of technology solutions tailored for the aerospace and defense sector and other highly regulated industries. We specialize in delivering innovative enterprise solutions that enhance operational efficiency, compliance, and decision-making for airlines, MROs, and aerospace manufacturers.

NOTE: This position requires access to technologies and hardware subject to U.S. national security-based export control requirements. All applicants must be U.S. Persons (8 USC 1324b(a)(3)) or otherwise authorized by the U.S. Government. No company sponsorship is offered.

Position Overview

Tsunami Tsolutions is seeking a Production Support Analyst who enjoys solving application and data problems, working directly with clients, and turning each resolution into clearer knowledge for the team. This role provides Tier 1 support for Maintenix, EData+, and related service-management tools while protecting data integrity, service commitments, security, and a consistent client experience.

The Production Support Analyst owns routine issues from intake through confirmation of resolution and is expected to resolve approximately 7080% of assigned requests before escalation. When deeper expertise is required, the Analyst provides Tier II and other technical resources with clear analysis, supporting evidence, and reproduction details.

Key Responsibilities

Manage helpdesk calls, emails, database inquiries, and YouTrack tickets; work directly with clients to clarify needs, communicate status and next steps, and confirm resolution.

Troubleshoot Maintenix and related application, navigation, access, data, and business-process issues using approved procedures and tools.

Investigate discrepancies, implement approved routine corrections, and escalate complex, high-impact, recurring, or security-sensitive issues with complete analysis and evidence.

Test software connected to reported issues and perform full or targeted Formal Qualification Review (FQR) testing using approved procedures and acceptance criteria.

Administer EData+ access only after required authorization, identity validation, segregation-of-duties checks, and documentation are complete.

Maintain complete ticket records, client-interaction notes, resolution evidence, knowledge articles, standard operating procedures, and reusable troubleshooting guidance.

Partner with supervisors, specialists, process owners, and the Sustainment Process and Data Analyst to resolve issues and improve support processes.

Use approved automation and AI tools while meeting all security, privacy, quality, human-review, and client requirements.

Required Qualifications

High school diploma or GED.

Strong interpersonal, listening, written communication, and client-service skills.

Strong analytical, research, troubleshooting, and problem-solving ability, with high attention to detail and an appropriate sense of urgency.

Ability to explain technical information clearly to users with different levels of technical knowledge.

Sound judgment in protecting sensitive information, maintaining accurate records, and following security, quality, and compliance procedures.

Ability to work collaboratively, adapt to changing priorities and technologies, and provide rotational after-hours support when assigned.

Preferred Qualifications

One or more years of experience using Microsoft Excel.

One or more years of experience using SQL and Microsoft SQL Server.

Two or more years of experience in a professional, government, aerospace, defense, or enterprise environment.

Experience with configuration management, aircraft or engine maintenance data, application support, helpdesk, or technical support, including YouTrack, ServiceNow, or a comparable platform.

Experience with batch processing, scripting, data validation, reporting tools, knowledge articles, test evidence, SOPs, or troubleshooting documentation.

Our Operating Model

Our Transformation Economy approach begins with what the client is trying to accomplish. We measure success through restored capability, accurate data, reliable delivery, reduced recurrence, evidence-based progress, and improvements that last beyond a single ticket.

Work Environment and Conditions

This is a hybrid position based in Glastonbury, Connecticut, subject to company policy and business and client needs.

Work is performed in an office or approved remote environment and may require scheduled coverage, time-sensitive response, occasional after-hours coordination, prolonged computer use, and occasional travel.

Candidates must successfully complete the required background investigation and drug screening.

If you enjoy solving technical problems, communicating clearly, and improving how support works, we would like to hear from you.