... exceptional customer service, balance, and transparency. Every single person has a voice in our ... This position is open to remote work. Applicants must be willing to travel to the Milliman office ...
... exceptional customer service, balance, and transparency. Every single person has a voice in our ... This position is open to remote work. Applicants must be willing to travel to the Milliman office ...
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Remote Intuit Customer Service information
See Racine, WI salary details
$11.50 - $13.44
1% of jobs
$13.44 - $15.39
7% of jobs
$15.39 - $17.34
15% of jobs
$17.50 is the 25th percentile. Wages below this are outliers.
$17.34 - $19.28
22% of jobs
The median wage is $19.80 / hr.
$19.28 - $21.23
18% of jobs
$23.05 is the 75th percentile. Wages above this are outliers.
$21.23 - $23.18
13% of jobs
$23.18 - $25.12
9% of jobs
$25.12 - $27.07
6% of jobs
$27.07 - $29.02
4% of jobs
$29.02 - $30.96
2% of jobs
$30.96 - $32.91
2% of jobs
$11
$21
$32
How much do remote intuit customer service jobs pay per hour?
What is the difference between Remote Intuit Customer Service vs Remote QuickBooks Support Specialist?
| Aspect | Remote Intuit Customer Service | Remote QuickBooks Support Specialist |
|---|---|---|
| Required Credentials | Basic customer service skills, sometimes certifications in customer support | Knowledge of QuickBooks, accounting software, certifications may include QuickBooks ProAdvisor |
| Work Environment | Remote, customer-facing, support via phone, chat, email | Remote, technical support, troubleshooting QuickBooks issues |
| Employer & Industry Usage | Intuit, finance, accounting, software support | Intuit, accounting, bookkeeping, financial software support |
While both roles involve remote support for Intuit products, Remote Intuit Customer Service focuses on general customer inquiries and account assistance, whereas Remote QuickBooks Support Specialists handle technical issues related to QuickBooks software. The latter requires more specialized accounting knowledge and technical troubleshooting skills.
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Customer Service Quality Assurance Analyst - IntelliScript (Remote)
Brookfield, WI • On-site, Remote
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 9 days ago
Job description
Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.
Candidates who have their pick of jobs are drawn to IntelliScript's entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we've shown sustained growth that ensures you'll have room to grow your skillset, responsibilities, and career.
Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here.
Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman's commitments to our people, diversity and inclusion, social impact, and sustainability.
What this position entails
Milliman, Inc. is recognized as a top firm that provides data, products, and professional services to the insurance industry. IntelliScript is a practice within Milliman that provides health and life insurers with real-time data and underwriting decision support tools via software-as-a-service (SaaS). IntelliScript offers an innovative suite of products which interpret and deliver electronic medical data (such as prescription histories, diagnoses, treatment data, etc.) to help our clients make effective underwriting and pricing decisions. Our company offers a unique entrepreneurial culture that also promotes work / life balance. IntelliScript has enjoyed consistent growth and is the leader in the markets we serve.
The Operations team sits at the hub of all IntelliScript divisions (e.g., IT, Data Analytics, Account Management, Sales, and Product). This team is ready to grow again due to the increasing volume of calls from insurance policy applicants.
What you will be doing
- Conduct end-to-end peer reviews of FCRA dispute cases across the full lifecycle to ensure accuracy, completeness, timeliness, and compliance
- Review case files, documentation, correspondence, and deliverables sent to data furnishers and consumers to ensure quality and alignment with internal policies and regulatory requirements
- Identify errors, inconsistencies, missing information, and potential compliance or operational risks within dispute handling processes
- Evaluate dispute handling activities to identify gaps in policies, procedures, controls, and execution
- Analyze quality review trends and root causes, and recommend improvements to strengthen processes and reduce risk
- Partner with cross-functional teams to communicate findings, support remediation efforts, and drive continuous improvement
- Maintain accurate quality review records, reports, and audit documentation to support oversight and accountability
- Support training, coaching, and quality standards by sharing feedback, best practices, and recurring themes
What we need
- High school diploma or GED required
- Intermediate proficiency in Microsoft Word, Excel, and Outlook
- Minimum of 5 years of working in operations and/or auditing
What you bring to the table
- Strong analytical capability with the ability to break complex workflows and datasets into actionable requirements for engineering
- Experience in quality assurance, compliance, operations, auditing, or a related function.
- Strong attention to detail and the ability to review work thoroughly, accurately, and consistently.
- Strong analytical and problem-solving skills, with the ability to identify issues and recommend practical solutions.
- Sound judgment and the ability to recognize, assess, and escalate risk when appropriate.
- Clear written and verbal communication skills, including the ability to deliver constructive feedback effectively.
- Ability to interpret policies, follow established procedures, and evaluate work against defined standards.
- Strong organizational skills and the ability to manage multiple priorities in a deadline-driven environment.
- A collaborative and professional approach, with a strong commitment to accuracy, accountability, and continuous improvement.
Wish list
- Bachelor's degree
- Exposure to FCRA regulations and operations
- Experience using Salesforce to locate and record information
- Familiarity with the insurance industry
- Proficiency in Spanish, including speaking and translation skills
Location
The expected application deadline for this job is August 31, 2026. This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed and travel nationwide for meetings, conferences, and team events.
Compensation
The overall salary range for this role is $59,200 - $109,020. For candidates residing in:
- Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Newark, San Jose, San Francisco, Pennsylvania, Virginia, Washington, or the District of Columbia the salary range is $68,080 - $109,020.
- All other locations the salary range is $59,200 - $94,800.
A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.
Benefits
We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:
- Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners
- Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges
- 401(k) Plan - Includes a company matching program and profit-sharing contributions
- Discretionary Bonus Program - Recognizing employee contributions
- Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses
- Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
- Holidays - A minimum of 10 paid holidays per year
- Family Building Benefits - Includes adoption and fertility assistance
- Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria
- Life Insurance & AD&D - 100% of premiums covered by Milliman
- Short-Term and Long-Term Disability - Fully paid by Milliman
Equal Opportunity
All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About Milliman
Sourced by ZipRecruiter
Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.
Industry
Business management consulting
Company size
1,001 - 5,000 Employees
Headquarters location
Seattle, WA, US
Year founded
1947