Remote Human Computer Interaction Research Jobs in Massachusetts

About the Role

Chewy is dedicated to being the most trusted and convenient online destination for pet parents and partners, everywhere. On the Product Design & Research team, we create experiences that delight pet parents, businesses, and veterinarians while helping pets live happier, healthier lives.

We're looking for an experienced Manager, Product Design to lead Product Design for Enterprise Retail Systems in Seattle or Boston. Your team will design the tools and platforms that power one of the world's largest online pet retailers, enabling merchants, category managers, pricing teams, vendors, and operations teams to make smarter decisions and work more efficiently. You'll simplify complex workflows, modernize enterprise systems, and improve experiences for thousands of internal users that ultimately benefit millions of pet parents.

This is an opportunity to shape the future of enterprise experiences at Chewy by defining design direction, influencing product strategy, developing a high-performing team, and delivering products that create measurable business impact.

What You'll Do

• Lead, mentor, hire, and develop a team of 3-5 Product Designers while contributing directly to high-impact build initiatives in a combined leadership and hands-on role.

• Define the vision for Enterprise Retail Systems team and partner with Product and Engineering leaders to influence product strategy, roadmap priorities, and investment decisions.

• Guide your team through discovery, ideation, prototyping, testing, and delivery to solve complex, data-rich enterprise workflows using customer insights, analytics, and systems thinking.

• Build a high-performing design culture through mentorship, performance management, career development, and continuous feedback.

• Partner closely with User Research to validate concepts, measure customer adoption, and drive operational and business outcomes.

• Champion design quality, accessibility, scalable design systems, and continuous improvement across products, processes, and team operations.

• Explore AI-powered tools and emerging technologies that improve design quality, team productivity, and enterprise user experiences.

• Communicate design strategy, customer insights, and recommendations to executives and cross-functional partners, building alignment and enabling informed decisions.

• Represent Product Design as a strategic partner across the Enterprise Retail organization, influencing experiences beyond your immediate portfolio.

Basic Qualifications

• 7+ years of experience in Product Design, UX Design, Information Architecture, or a related design field.

• 3+ years of experience leading, coaching, and developing Product Design teams in a fast-paced product organization.

• Experience balancing people leadership with hands-on product design in a player/coach role.

• Proven success partnering with Product, Engineering, Research, and business Team Members to deliver customer-centered products.

• Strong portfolio demonstrating systems thinking, complex enterprise workflows, and measurable customer or business impact.

• Excellent communication, storytelling, and team member influence skills, including experience presenting to senior leadership.

• Experience using customer research, analytics, and experimentation to inform product and design decisions.

• Bachelor’s degree in design, Human-Computer Interaction (HCI), or equivalent professional experience.

• Position may require occasional travel and 3-4 days per week in the local office.

Preferred Qualifications

• Experience designing enterprise software, ecommerce platforms, marketplaces, healthcare technology, FinTech, SaaS, or other complex digital products.

• Experience contributing to or leading design systems and scalable design practices across multiple product teams.

• Experience demonstrating AI-powered tools or emerging technologies to improve design workflows, team efficiency, or customer experiences.

• Experience working in Agile product development environments and influencing cross-functional strategy.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. 

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. 

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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