We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS ... leading to resolution or escalation. * Skillset to troubleshoot and resolve end-user hardware and ...
We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS ... leading to resolution or escalation. * Skillset to troubleshoot and resolve end-user hardware and ...
Remote Entry-Level Leader
Mansfield, CT · Remote
$142K/yr
... leadership skills while working remotely in a dynamic and supportive environment. As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in ...
Remote Entry-Level Leader
Mansfield, CT · Remote
$142K/yr
... leadership skills while working remotely in a dynamic and supportive environment. As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in ...
Remote Entry-Level Leader
Providence, RI · Remote
$144K/yr
... leadership skills while working remotely in a dynamic and supportive environment. As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in ...
Remote Entry-Level Leader
Providence, RI · Remote
$144K/yr
... leadership skills while working remotely in a dynamic and supportive environment. As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in ...
Remote Entry-Level Leader
Portland, ME · Remote
$146K/yr
... leadership skills while working remotely in a dynamic and supportive environment. As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in ...
Remote Entry-Level Leader
Portland, ME · Remote
$146K/yr
... leadership skills while working remotely in a dynamic and supportive environment. As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in ...
Remote Entry-Level Leader
Dallas, TX · Remote
$141K/yr
... leadership skills while working remotely in a dynamic and supportive environment. As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in ...
Remote Entry-Level Leader
Dallas, TX · Remote
$141K/yr
... leadership skills while working remotely in a dynamic and supportive environment. As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in ...
Remote Entry-Level Leader
Boston, MA · Remote
$155K/yr
... leadership skills while working remotely in a dynamic and supportive environment. As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in ...
Remote Entry-Level Leader
Boston, MA · Remote
$155K/yr
... leadership skills while working remotely in a dynamic and supportive environment. As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in ...
Remote Entry-Level Leader
Boston, MA · On-site +1
$155K/yr
... leadership skills while working remotely in a dynamic and supportive environment. As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in ...
Remote Entry-Level Leader
Boston, MA · On-site +1
$155K/yr
... leadership skills while working remotely in a dynamic and supportive environment. As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in ...
You'll work closely with on-site school leaders and track everything in our CRM. This is a fully ... helping families find the right educational environment for their children. You should enjoy ...
You'll work closely with on-site school leaders and track everything in our CRM. This is a fully ... helping families find the right educational environment for their children. You should enjoy ...
Leadership Recruiter
Mountain View, CA · On-site +1
Our HR business partners, program administrators, staffers, and compensation specialists help our ... Please speak with your recruiter about your preferred location for remote work when you begin the ...
Leadership Recruiter
Mountain View, CA · On-site +1
Our HR business partners, program administrators, staffers, and compensation specialists help our ... Please speak with your recruiter about your preferred location for remote work when you begin the ...
AO is seeking ambitious individuals who are ready to grow into leadership positions while helping ... Our remote-first model allows you to build a rewarding career from anywhere while receiving ongoing ...
AO is seeking ambitious individuals who are ready to grow into leadership positions while helping ... Our remote-first model allows you to build a rewarding career from anywhere while receiving ongoing ...
Leadership Coach (LVI-Certified)
Charlotte, NC · On-site +1
The goal of this initiative is to provide senior leadership with deep insights into their management styles and help them establish high-impact development goals within a mission-driven, remote-first ...
Leadership Coach (LVI-Certified)
Charlotte, NC · On-site +1
The goal of this initiative is to provide senior leadership with deep insights into their management styles and help them establish high-impact development goals within a mission-driven, remote-first ...
The goal of this initiative is to provide senior leadership with deep insights into their management styles and help them establish high-impact development goals within a mission-driven, remote-first ...
The goal of this initiative is to provide senior leadership with deep insights into their management styles and help them establish high-impact development goals within a mission-driven, remote-first ...
Leadership Coach (LVI-Certified)
Atlanta, GA · On-site +1
The goal of this initiative is to provide senior leadership with deep insights into their management styles and help them establish high-impact development goals within a mission-driven, remote-first ...
Leadership Coach (LVI-Certified)
Atlanta, GA · On-site +1
The goal of this initiative is to provide senior leadership with deep insights into their management styles and help them establish high-impact development goals within a mission-driven, remote-first ...
The goal of this initiative is to provide senior leadership with deep insights into their management styles and help them establish high-impact development goals within a mission-driven, remote-first ...
The goal of this initiative is to provide senior leadership with deep insights into their management styles and help them establish high-impact development goals within a mission-driven, remote-first ...
Leadership Coach (LVI-Certified)
Philadelphia, PA · On-site +1
The goal of this initiative is to provide senior leadership with deep insights into their management styles and help them establish high-impact development goals within a mission-driven, remote-first ...
Leadership Coach (LVI-Certified)
Philadelphia, PA · On-site +1
The goal of this initiative is to provide senior leadership with deep insights into their management styles and help them establish high-impact development goals within a mission-driven, remote-first ...
The goal of this initiative is to provide senior leadership with deep insights into their management styles and help them establish high-impact development goals within a mission-driven, remote-first ...
The goal of this initiative is to provide senior leadership with deep insights into their management styles and help them establish high-impact development goals within a mission-driven, remote-first ...
About the Opportunity We are a growing organization dedicated to helping working families access ... advance into leadership opportunities. This is a fully remote position offering flexibility ...
Quick apply
About the Opportunity We are a growing organization dedicated to helping working families access ... advance into leadership opportunities. This is a fully remote position offering flexibility ...
Executive Assistant (Remote)
San Francisco, CA · On-site +1
Job Type: Full Time. Remote. We're looking for a business operations generalist who enjoys solving ... Key Areas of Responsibilities: 1. Communications You'll help leaders communicate effectively ...
Executive Assistant (Remote)
San Francisco, CA · On-site +1
Job Type: Full Time. Remote. We're looking for a business operations generalist who enjoys solving ... Key Areas of Responsibilities: 1. Communications You'll help leaders communicate effectively ...
Job Type: Full Time. Remote. We're looking for a business operations generalist who enjoys solving ... Key Areas of Responsibilities: 1. Communications You'll help leaders communicate effectively ...
Job Type: Full Time. Remote. We're looking for a business operations generalist who enjoys solving ... Key Areas of Responsibilities: 1. Communications You'll help leaders communicate effectively ...
Job Type: Full Time. Remote. We're looking for a business operations generalist who enjoys solving ... Key Areas of Responsibilities: 1. Communications You'll help leaders communicate effectively ...
Job Type: Full Time. Remote. We're looking for a business operations generalist who enjoys solving ... Key Areas of Responsibilities: 1. Communications You'll help leaders communicate effectively ...
Remote Helper Leadership information
See salary details
$10.82 - $11.98
1% of jobs
$11.98 - $13.13
8% of jobs
$13.13 - $14.29
11% of jobs
$14.62 is the 25th percentile. Wages below this are outliers.
$14.29 - $15.45
15% of jobs
The median wage is $16.40 / hr.
$15.45 - $16.61
18% of jobs
$16.61 - $17.77
18% of jobs
$18.12 is the 75th percentile. Wages above this are outliers.
$17.77 - $18.92
14% of jobs
$18.92 - $20.08
9% of jobs
$20.08 - $21.24
3% of jobs
$21.24 - $22.40
2% of jobs
$22.40 - $23.56
1% of jobs
$10
$18
$23
How much do remote helper leadership jobs pay per hour?
Temporary
Medical, Life, Retirement, PTO
Posted 14 hours ago
Job description
I've never heard of Terrestris. What do you do?
At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.
So, what will the Remote Help Desk Specialist at Terrestris do?
Big picture, The Help Desk Specialists User Support (US) provides Helpdesk (HD) support to over 4000 customers at over 250 posts of duty (POD) nationwide and several international offices. In addition to responding to customers via the telephone and other services, contractors will help educate the customers regarding options for self-service, as appropriate, and process tickets from the various ticket queues. Employees will provide support in ensuring emails are addressed timely by responding to the email or processing the request. Employees will also provide support in resolving customers' problems via ticket queue, whether it will be reaching out to resolve an issue or escalating to a service provider for further triaging.
What does a typical day look like for the Remote Help Desk Specialist?
You will:
- Provide remote support to other US staff and to CI customers.
- Aid in user account management, including but not limited to adding, removing, and maintaining account access to various resources.
- Apply customer service and customer support principles and methods.
- Install systems in customer organizations.
- Install primary and peripheral computer software and hardware.
- Troubleshoot and resolve problems on desktop computers, laptop computers, and/or applications or software for customers.
- Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications.
- Test and debug programs according to detailed requirements and submit results.
- Provide support in customer service, help resolve user accounts, and troubleshoot the configuration of software and/or Operating Systems.
- Provide support in testing software deployment by testing and submitting survey results.
What qualifications do you look for?
You might be the Specialist we're looking for if you have:
- Proficiency in laptop and desktop computers and Operating Systems and hardware technologies and strong customer service skills, both oral and written.
- 1-2 years of IT help desk support
- Skillset to troubleshoot and resolve end-user hardware and software problems in accordance to US Standards and practices.
- An ability to follow knowledge articles and articulate instructions in a chat, phone, email, and within the documentation a support session to assist customers.
- An ability to assist multiple customers at a time when possible.
- An ability to open and monitor the status of trouble tickets and add pertinent information into the current US ticketing system, Service Now or any other required ticket documentation system, to include steps leading to resolution or escalation.
- Skillset to troubleshoot and resolve end-user hardware and software problems in accordance to US Standards and practices.
- Customer service experience in a call center or equivalent.
- Ability to work remotely from home.
- High school diploma or equivalent.
- Associate's degree in IT or equivalent experience preferred.
- Must be a US citizen.
What kind of benefits does Terrestris Offer?
We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.
Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.
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