Chicago, IL · On-site +1
Are you equal parts data driven and relationship driven with a good sense of humor and an ... Humane, no-overtime work weeks and a Hybrid Work Policy with remote options and flexible workday ...
Chicago, IL · On-site +1
Are you equal parts data driven and relationship driven with a good sense of humor and an ... Humane, no-overtime work weeks and a Hybrid Work Policy with remote options and flexible workday ...
Are you equal parts data driven and relationship driven with a good sense of humor and an ... Humane, no-overtime work weeks and a Hybrid Work Policy with remote options and flexible workday ...
Quick apply
Are you equal parts data driven and relationship driven with a good sense of humor and an ... Humane, no-overtime work weeks and a Hybrid Work Policy with remote options and flexible workday ...
| Aspect | Remote Good Humor | Remote Customer Service Representative |
|---|---|---|
| Credentials | None specific, strong communication skills preferred | High school diploma or equivalent; customer service experience often required |
| Work Environment | Casual, entertainment-focused, remote | Professional, client-facing, remote or office-based |
| Industry Usage | Entertainment, hospitality, event planning | Retail, tech, healthcare, various service sectors |
| Common Search Intent | Roles involving humor, entertainment, or light-hearted customer interaction | Customer support, problem-solving, client communication |
Remote Good Humor typically involves engaging audiences with humor and entertainment, often in casual settings, while Remote Customer Service Representatives focus on assisting customers, resolving issues, and providing support across various industries. Both roles require strong communication skills, but the nature of work and industry focus differ significantly.
Full-time
Medical, Retirement, PTO
Posted 29 days ago
Are you equal parts data driven and relationship driven with a good sense of humor and an altruistic streak? You might be an Idealist!
At Idealist Consulting, we are innovators and problem-solvers committed to global progressive action. Our expertise spans Salesforce implementation, managed services, and the full AI adoption journey, from strategic planning and data readiness to integration, agent configuration, and user adoption. Idealist Consulting has been B Corp Certified since 2008.
We're seeking an AI Solution Architect to guide the expansion of our AI for Nonprofits service offerings. Ideal candidates will have an ear to ground in the latest AI and Agentic solutions that support nonprofit business processes.
Guide the development and quality of Idealist Consulting's AI for Nonprofits services through the selection of platforms, products, and integrated applications for solution implementation through:
Research, evaluate, and report back on new AI products, releases, and agentic capabilities
Steer scoping and other pre-sales processes as Solution Architect
Serve as Idealist Consulting's primary delivery contact with the Anthropic Partnership contacts and advise on joint go-to-market initiatives and co-development of nonprofit use cases
Define and refine best practices within the AI for Nonprofits industry specialization
Collaborate with Director of Service Delivery on AI implementation methodology and process documentation in the Idealist Way
Champion responsible AI principles including transparency, data privacy, bias mitigation, and ethical use - particularly in high-stakes nonprofit contexts such as casework, advocacy, and beneficiary data
Develop standards for AI proof-of-concept (POC) and minimum viable product (MVP) evaluation in collaboration with clients and internal teams
Provide mentorship for Consultants within the AI for Nonprofits industry specialization
Contribute to performance reviews, talent development, and training efforts
Contribute to monthly Consultant meetings
Assure service quality through project audits and common practice assessments
Contribute to industry thought leadership and innovation
Demonstrate thought leadership and contribute content including blogs, capabilities content, customer stories, and sessions
Represent the company at industry events
Lead project teams and Solution Architecture in the Idealist Way on assigned projects (50% utilization)
Translate client business requirements into well-architected AI solutions that best leverage the Claude platform and integrated applications
Assist Sales and Services Teams in preparing estimates for implementation, providing detailed level-of-effort estimates for proposed solutions as needed
Guide project teams in the Idealist Way throughout the implementation cycle, including discovery, use case identification, prompt engineering, agent configuration, quality assurance, and user acceptance testing
Excellent client-facing written and oral communications skills
Proven ability to design and optimize business processes and integrate AI capabilities across disparate systems
Minimum 3 years experience designing and deploying generative AI or LLM-based solutions in a consulting or enterprise context
Minimum 3 years nonprofit sector experience, with deep familiarity with common nonprofit business processes: fundraising, case management, program delivery, advocacy, and volunteer management
Minimum 2 years experience using story mapping methodology to capture business requirements
Minimum 3 years leading technology implementation project teams
Minimum 3 years experience utilizing Agile and Waterfall project management methodology
Desire to learn new things and take on challenges
Subject Matter Expertise in Nonprofit Solutioning
Platform expertise in AI tools, LLM-based products, and agentic workflow configuration
Exceptional communication and presentation skills
Extra Credit:
2 years+ working in the Idealist Way or equivalent delivery methodology
Direct experience with Anthropic's Claude, the Claude API, or enterprise AI platforms (AWS Bedrock, Azure OpenAI, Google Vertex AI)
Proven track record of delivery Anthropic's Claude-specific solutions
Salesforce Nonprofit Cloud Consultant certification or equivalent nonprofit CRM expertise
Experience building or managing an AI practice, center of excellence, or emerging technology offering at a consulting firm
PMP Certification or similar
Published thought leadership, conference presentations, or community contributions in AI, nonprofit technology, or responsible tech
Equitable total compensation package with base salary commensurate with experience plus performance bonuses
Standardized growth targets at 90 days, 1 year, and beyond
Humane, no-overtime work weeks and a Hybrid Work Policy with remote options and flexible workday scheduling
Healthcare coverage options with HSA/FSA contribution match
Generous Paid Time Off and Family Leave policies
Paid Volunteer Time to encourage civic engagement and community involvement
401k employer match and short-term leave available with tenure
Idealist Consulting was founded in 2006 by returning Peace Corps volunteer Rob Jordan to help nonprofits and progressive organizations grow mission impact through technology. We're committed to delivering innovative technical solutions to empower organizations working on some of the world's most important causes.
Idealist Consulting is an equal opportunity employer. Idealist Consulting does not discriminate against individuals on the basis of race, color, gender, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin in the administration of its consulting and employment policies. We have a majority female leadership team and believe in the B Corp Declaration of Interdependence which states that businesses should aspire to do no harm and benefit all. Read our Commitment to Diversity, Equity, and Inclusion on our Ethics page.
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It services
11 - 50 Employees
Portland, OR, US
2000