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At Edovo, our mission is to help everyone connected to incarceration build better lives. We've created a secure digital platform to expand education behind bars, reduce recidivism, and support the vocational, rehabilitation, and communication needs of the 2.2 million people in jails and prisons. Users have access to thousands of hours of self-guided learning materials. Upon release, our learners have the option to continue their progress on the outside. Edovo offers courses in subjects ranging from basic literacy and GED to career exploration and cognitive behavioral therapy. We're also building tools to keep people in touch with jobs, social services, friends, and family. Our team is committed to supporting opportunities for justice-involved people.

Don't take it just from us. Awards, publications, grants, and partnerships all around the country are recognizing the momentum and impact of Edovo. A select few: Global EdTech Startup Champion in London out of 1,000+ competitors; GIIRS Platinum Rating for social impact; MacArthur Foundation Grant Award Winner; Forbes article feature; Chicago Community Trust grant award winner; Impact Engine portfolio member; SXSW Civic Tech Innovation Pitch Competition runner-up; Chicago Innovation "Up and Comer" Award winner; and so much more.

Check out a brief picture of our program from the perspective of the people who use it. Visit Edovo on Vimeo for more.

As a Content Partnerships Coordinator at Edovo, you will manage the day-to-day operations of our 500+ content partner relationships - owning the ticket queue, running onboarding workflows, maintaining partner records across systems, and serving as a responsive, knowledgeable first point of contact for partners who are putting their content in front of incarcerated learners.

GENERAL JOB RESPONSIBILITIES

• Own the content partner ticket queue: triage incoming requests, apply the right workflow based on the source and nature of the ticket, and keep the queue at a healthy, manageable volume

• Handle initial screening conversations with prospective content partners, gathering the information needed before routing to the Content Partnerships Manager for next steps

• Execute partner onboarding from agreement to activation

• Maintain accurate partner records across our systems

• Draft, send, and track partner communications and agreements, using established templates and escalating when needed

• Collaborate with engineering to find thoughtful places to automate and streamline manual workflows 

• Build and maintain process documentation, knowledge base articles, and templated responses to address common partner questions and reduce repeat ticket volume

• Support the Content Partnerships Manager with scheduling, meeting prep, and follow-up for partner calls and check-ins

• Exceptional attention to detail and follow-through

• Intellectual curiosity, paired with humility 

• Strong written communication skills; you can write a clear, warm, professional email and represent Edovo well in partner-facing correspondence

• Experience working in a CRM (Zoho, Salesforce, HubSpot, or similar) and comfort picking up new software tools quickly

• Genuine enjoyment in helping people solve problems - you get satisfaction from making a complicated process feel simple for someone else

• Ability to explain software platforms and processes to people with a range of technical backgrounds, meeting each person where they are with curiosity and patience

• Self-directed in a remote environment; you manage your own queue, prioritize without being told, and communicate proactively when something needs attention

• Alignment with Edovo's mission; you understand that the partners you support are a direct link to incarcerated learners' access to education, and that connection matters to you

• Experience in content, media, EdTech, publishing, or a nonprofit environment

• Familiarity with contract administration or vendor and partner management

• Background in, knowledge of, or interest in building familiarity with the corrections, reentry, or criminal justice

• Experience writing or maintaining process documentation or standard operating procedures

Location: Remote

Salary: Commensurate with experience

Department: Role reports to the Content Partnerships Manager

Travel Requirements: Up to 15%, including bi-annual company retreats in the Spring and Fall

Physical Demands: No excessive physical demands required

Edovo is an impact-driven nonprofit organization. We offer our employees a collaborative culture in a remote working environment, unlimited PTO, and paid benefits for team members and their families. We hire tenacious, innovative, and passionate people and give them opportunities to grow and succeed.

Teams with bold missions need diverse ideas to generate the most impact. For that reason, Edovo is committed to building diverse and inclusive work spaces. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. And yes, we believe in second chances.