Contribute to model development and fine-tuning workflows for generative AI features. Design and ... Experience with deploying to cloud environments (AWS, GCP, on-remote hybrid) is required. Minimum ...
Contribute to model development and fine-tuning workflows for generative AI features. Design and ... Experience with deploying to cloud environments (AWS, GCP, on-remote hybrid) is required. Minimum ...
AI Engineer
Addison, TX · On-site +1
$110K - $140K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Flexible work options, including remote and hybrid opportunities, if eligible * Retirement Plan ... Develop generative AI solutions for text generation, summarization, audio-to-text transcription ...
AI Engineer
Addison, TX · On-site +1
$110K - $140K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Flexible work options, including remote and hybrid opportunities, if eligible * Retirement Plan ... Develop generative AI solutions for text generation, summarization, audio-to-text transcription ...
AI Content Creation
Houston, TX · On-site +1
$42K/yr
PTO
... Generative AI & Content Design) Company: US Ghost Adventures & Tourismo Job Type: Full-Time Department: Creative Team Salary: $42,000 / year + insurance + PTO + sick + holiday Location: Remote from ...
AI Content Creation
Houston, TX · On-site +1
$42K/yr
PTO
... Generative AI & Content Design) Company: US Ghost Adventures & Tourismo Job Type: Full-Time Department: Creative Team Salary: $42,000 / year + insurance + PTO + sick + holiday Location: Remote from ...
AI Lead Engineer
Dallas, TX · Remote
$101K - $133K/yr
AI Lead Engineer Dallas, TX (REMOTE) 15+ Years Must-Have Skills Artificial Intelligence (AI) & Machine Learning (ML) Deep Learning Generative AI (GenAI) Large Language Models (LLMs) Prompt ...
AI Lead Engineer
Dallas, TX · Remote
$101K - $133K/yr
AI Lead Engineer Dallas, TX (REMOTE) 15+ Years Must-Have Skills Artificial Intelligence (AI) & Machine Learning (ML) Deep Learning Generative AI (GenAI) Large Language Models (LLMs) Prompt ...
AI Lead Engineer
Dallas, TX · On-site +1
$101K - $133K/yr
AI Lead Engineer Dallas, TX (REMOTE) 15+ Years Must-Have Skills * Artificial Intelligence (AI) & Machine Learning (ML) * Deep Learning * Generative AI (GenAI) * Large Language Models (LLMs) * Prompt ...
AI Lead Engineer
Dallas, TX · On-site +1
$101K - $133K/yr
AI Lead Engineer Dallas, TX (REMOTE) 15+ Years Must-Have Skills * Artificial Intelligence (AI) & Machine Learning (ML) * Deep Learning * Generative AI (GenAI) * Large Language Models (LLMs) * Prompt ...
AI Engineering Associate Director
Plano, TX · Remote
$242K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Remote role to be located in the United States Key Responsibilities * Design, develop, and implement AI and generative AI solutions across primarily healthcare, life science and public sector domains.
AI Engineering Associate Director
Plano, TX · Remote
$242K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Remote role to be located in the United States Key Responsibilities * Design, develop, and implement AI and generative AI solutions across primarily healthcare, life science and public sector domains.
AI Engineering Associate Director
Plano, TX · Remote
$242K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Remote role to be located in the United States Key Responsibilities * Design, develop, and implement AI and generative AI solutions across primarily healthcare, life science and public sector domains.
AI Engineering Associate Director
Plano, TX · Remote
$242K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Remote role to be located in the United States Key Responsibilities * Design, develop, and implement AI and generative AI solutions across primarily healthcare, life science and public sector domains.
Software Engineer - AI Specialist | Remote
Dallas, TX · On-site +1
Experience with reinforcement learning and generative AI models. Familiarity with AI ethics, bias mitigation, and explainability techniques. Contribution to open-source AI projects. Understanding of ...
Software Engineer - AI Specialist | Remote
Dallas, TX · On-site +1
Experience with reinforcement learning and generative AI models. Familiarity with AI ethics, bias mitigation, and explainability techniques. Contribution to open-source AI projects. Understanding of ...
AI Engineering Associate Director
Plano, TX · Remote
$242K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Remote role to be located in the United States Key Responsibilities * Design, develop, and implement AI and generative AI solutions across primarily healthcare, life science and public sector domains.
AI Engineering Associate Director
Plano, TX · Remote
$242K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Remote role to be located in the United States Key Responsibilities * Design, develop, and implement AI and generative AI solutions across primarily healthcare, life science and public sector domains.
AI Engineering Associate Director
Plano, TX · Remote
$242K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Remote role to be located in the United States Key Responsibilities * Design, develop, and implement AI and generative AI solutions across primarily healthcare, life science and public sector domains.
AI Engineering Associate Director
Plano, TX · Remote
$242K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Remote role to be located in the United States Key Responsibilities * Design, develop, and implement AI and generative AI solutions across primarily healthcare, life science and public sector domains.
Remote Securiti.ai SME
Dallas, TX · On-site +1
Exciting Remote Securiti.ai SME contract career opportunity. Own the design, configuration and ... Securiti.ai certification(s) - Privacy Ops / Data Command Center, IAPP CIPP/E, CIPM or CIPT; CISSP ...
Remote Securiti.ai SME
Dallas, TX · On-site +1
Exciting Remote Securiti.ai SME contract career opportunity. Own the design, configuration and ... Securiti.ai certification(s) - Privacy Ops / Data Command Center, IAPP CIPP/E, CIPM or CIPT; CISSP ...
Senior Product Manager - AI & Enterprise Solutions - Remote
Dallas, TX · Remote
$129K - $216K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Working knowledge of Generative AI concepts, Large Language Models (LLMs), Retrieval-Augmented ... Product management certifications such as Certified Scrum Product Owner (CSPO), SAFe POPM ...
Senior Product Manager - AI & Enterprise Solutions - Remote
Dallas, TX · Remote
$129K - $216K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Working knowledge of Generative AI concepts, Large Language Models (LLMs), Retrieval-Augmented ... Product management certifications such as Certified Scrum Product Owner (CSPO), SAFe POPM ...
Senior Product Manager - AI & Enterprise Solutions - Remote
Dallas, TX · On-site +1
$129K - $216K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Working knowledge of Generative AI concepts, Large Language Models (LLMs), Retrieval-Augmented ... Product management certifications such as Certified Scrum Product Owner (CSPO), SAFe POPM ...
Senior Product Manager - AI & Enterprise Solutions - Remote
Dallas, TX · On-site +1
$129K - $216K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Working knowledge of Generative AI concepts, Large Language Models (LLMs), Retrieval-Augmented ... Product management certifications such as Certified Scrum Product Owner (CSPO), SAFe POPM ...
Senior Product Manager - AI & Enterprise Solutions - Remote
Dallas, TX · Remote
$129K - $216K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Working knowledge of Generative AI concepts, Large Language Models (LLMs), Retrieval-Augmented ... Product management certifications such as Certified Scrum Product Owner (CSPO), SAFe POPM ...
Senior Product Manager - AI & Enterprise Solutions - Remote
Dallas, TX · Remote
$129K - $216K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Working knowledge of Generative AI concepts, Large Language Models (LLMs), Retrieval-Augmented ... Product management certifications such as Certified Scrum Product Owner (CSPO), SAFe POPM ...
Remote Securiti.ai SME
Dallas, TX · Remote
Exciting Remote Securiti.ai SME contract career opportunity. Own the design, configuration and ... Securiti.ai certification(s) - Privacy Ops / Data Command Center, IAPP CIPP/E, CIPM or CIPT; CISSP ...
Remote Securiti.ai SME
Dallas, TX · Remote
Exciting Remote Securiti.ai SME contract career opportunity. Own the design, configuration and ... Securiti.ai certification(s) - Privacy Ops / Data Command Center, IAPP CIPP/E, CIPM or CIPT; CISSP ...
Senior AI Engineer - Professional Services
Houston, TX · Remote
$165K - $225K/yr
Medical
Dental
Vision
... Generative AI agents and chatbots. If you thrive on solving real-world problems and want to work with the latest in AI technology, this role is for you. This is a fully remote position with no ...
Senior AI Engineer - Professional Services
Houston, TX · Remote
$165K - $225K/yr
Medical
Dental
Vision
... Generative AI agents and chatbots. If you thrive on solving real-world problems and want to work with the latest in AI technology, this role is for you. This is a fully remote position with no ...
Senior AI Engineer - Professional Services
Houston, TX · Remote
$165K - $225K/yr
Medical
Dental
Vision
... Generative AI agents and chatbots. If you thrive on solving real-world problems and want to work with the latest in AI technology, this role is for you. This is a fully remote position with no ...
Senior AI Engineer - Professional Services
Houston, TX · Remote
$165K - $225K/yr
Medical
Dental
Vision
... Generative AI agents and chatbots. If you thrive on solving real-world problems and want to work with the latest in AI technology, this role is for you. This is a fully remote position with no ...
AI Technical Lead
Meridian, TX · On-site +1
Medical
Dental
Vision
Life
Retirement
PTO
... remote within a mutually acceptable location. #LI-Hybrid Success Looks Like: * AI systems move ... Develop and deploy machine learning and generative AI solutions that support enterprise use cases.
AI Technical Lead
Meridian, TX · On-site +1
Medical
Dental
Vision
Life
Retirement
PTO
... remote within a mutually acceptable location. #LI-Hybrid Success Looks Like: * AI systems move ... Develop and deploy machine learning and generative AI solutions that support enterprise use cases.
AI Solution Engineer, SLED for North America
Plano, TX · Remote
Medical
Dental
Vision
Life
Retirement
PTO
Remote role to be located in the United States Key Responsibilities * Design, develop, and implement AI and generative AI solutions across primarily healthcare, life science and public sector domains.
AI Solution Engineer, SLED for North America
Plano, TX · Remote
Medical
Dental
Vision
Life
Retirement
PTO
Remote role to be located in the United States Key Responsibilities * Design, develop, and implement AI and generative AI solutions across primarily healthcare, life science and public sector domains.
AI Solution Engineer, SLED for North America
Plano, TX · Remote
Medical
Dental
Vision
Life
Retirement
PTO
Remote role to be located in the United States Key Responsibilities * Design, develop, and implement AI and generative AI solutions across primarily healthcare, life science and public sector domains.
AI Solution Engineer, SLED for North America
Plano, TX · Remote
Medical
Dental
Vision
Life
Retirement
PTO
Remote role to be located in the United States Key Responsibilities * Design, develop, and implement AI and generative AI solutions across primarily healthcare, life science and public sector domains.
Remote Generative Ai Certification information
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Full-time
Re-posted 3 days ago
Apple rating
8.0
Based on 677 frontline employees who took The Breakroom Quiz
7th of 30 rated technology retailers
Job description
Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.
At Apple, we are driven to deliver exceptional experiences through ultra-fast, thoughtfully designed, and meticulously crafted solutions. Our team is not just any group; we are a highly motivated, fast-paced, and dynamic collective of professionals committed to scaling new heights and achieving excellence. We seek individuals who strive beyond mediocrity and are relentless in their pursuit of perfection.
Contribute to model development and fine-tuning workflows for generative AI features.
Design and evaluate retrieval strategies for grounding large models in product-relevant data.
Prototype and benchmark multi-agent collaboration systems for structured reasoning tasks.
Partner with data and platform engineers to ensure scalable deployment and monitoring.
Description
Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.
Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.
The Customer Support AI team is responsible for building multi-turn, conversational, agentic applications and frameworks to support Apple customers across numerous lines of business. You’ll be contributing hands on to a team that consists of engineers, data scientists & researchers to enhance a multi-modal, multi-agent platform with a key focus on incorporating research to improve, latency, cost and customer experience. This is an incredible opportunity to contribute innovation & research to a well established generative AI platform within Apple. There is a huge amount of opportunity and growth within this space!
Preferred Qualifications
Proficiency in machine learning libraries (transformers, datasets).
Strong problem-solving and collaboration skills, with the ability to learn quickly and adapt to production-grade systems.
Experience working with Multi-modal LLMs to enable Voice capabilities is a plus or prior experience with STT, TTS systems.
Experience with deploying to cloud environments (AWS, GCP, on-remote hybrid) is required.
Minimum Qualifications
5+ years of hands-on experience in ML, backend engineering, data engineering
1-2 years of hands-on experience in training, fine-tuning, or evaluating LLMs
Foundational understanding of RAG architectures and vector-based retrieval systems
Strong experience partnering with business and engineering team to deliver AI solutions
Bachelor's or Master's degree in Computer Science, Machine Learning, or related field, or equivalent practical experience.
At Apple, we are driven to deliver exceptional experiences through ultra-fast, thoughtfully designed, and meticulously crafted solutions. Our team is not just any group; we are a highly motivated, fast-paced, and dynamic collective of professionals committed to scaling new heights and achieving excellence. We seek individuals who strive beyond mediocrity and are relentless in their pursuit of perfection.
Contribute to model development and fine-tuning workflows for generative AI features.
Design and evaluate retrieval strategies for grounding large models in product-relevant data.
Prototype and benchmark multi-agent collaboration systems for structured reasoning tasks.
Partner with data and platform engineers to ensure scalable deployment and monitoring.
Description
Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.
Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.
The Customer Support AI team is responsible for building multi-turn, conversational, agentic applications and frameworks to support Apple customers across numerous lines of business. You’ll be contributing hands on to a team that consists of engineers, data scientists & researchers to enhance a multi-modal, multi-agent platform with a key focus on incorporating research to improve, latency, cost and customer experience. This is an incredible opportunity to contribute innovation & research to a well established generative AI platform within Apple. There is a huge amount of opportunity and growth within this space!
Preferred Qualifications
Proficiency in machine learning libraries (transformers, datasets).
Strong problem-solving and collaboration skills, with the ability to learn quickly and adapt to production-grade systems.
Experience working with Multi-modal LLMs to enable Voice capabilities is a plus or prior experience with STT, TTS systems.
Experience with deploying to cloud environments (AWS, GCP, on-remote hybrid) is required.
Minimum Qualifications
5+ years of hands-on experience in ML, backend engineering, data engineering
1-2 years of hands-on experience in training, fine-tuning, or evaluating LLMs
Foundational understanding of RAG architectures and vector-based retrieval systems
Strong experience partnering with business and engineering team to deliver AI solutions
Bachelor's or Master's degree in Computer Science, Machine Learning, or related field, or equivalent practical experience.
About Apple
Sourced by ZipRecruiter
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.
Industry
Computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Cupertino, CA, US
Year founded
1976