Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
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Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...
Annapolis, MD · Remote
$79K - $100K/yr
In this fully remote role (Eastern hours), you'll sit at the intersection of finance and commercial ... Responsible for forecasting, reporting and analysis of full commercial income statement for the ...
Annapolis, MD · Remote
$79K - $100K/yr
In this fully remote role (Eastern hours), you'll sit at the intersection of finance and commercial ... Responsible for forecasting, reporting and analysis of full commercial income statement for the ...
Baltimore, MD · On-site +1
$53K - $94K/yr
Produce financial reports for forecasting, trending, and results analysis. * Provide reports ... Remote Department name: Nephrology Personnel area: School of Medicine
Baltimore, MD · On-site +1
$53K - $94K/yr
Produce financial reports for forecasting, trending, and results analysis. * Provide reports ... Remote Department name: Nephrology Personnel area: School of Medicine
Baltimore, MD · Remote
$32.80/hr
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecasting, or traffic environment * Strong analytical and problem-solving skills (trend ...
Quick apply
Baltimore, MD · Remote
$32.80/hr
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecasting, or traffic environment * Strong analytical and problem-solving skills (trend ...
Baltimore, MD · Remote
$32.80/hr
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecasting, or traffic environment * Strong analytical and problem-solving skills (trend ...
Quick apply
Baltimore, MD · Remote
$32.80/hr
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecasting, or traffic environment * Strong analytical and problem-solving skills (trend ...
This is a remote-based position within the Continental US. Our Company Founded in 1926, Maxor is a ... Provide forecasting, reporting, and analytical support to senior management for strategic planning.
This is a remote-based position within the Continental US. Our Company Founded in 1926, Maxor is a ... Provide forecasting, reporting, and analytical support to senior management for strategic planning.
Annapolis, MD · On-site +1
$115K - $130K/yr
Budgeting & Forecasting * Prepares and manages the annual operating budget and rolling forecasts ... Remote with optionality to work at Corporate HQ in Annapolis MD. Travel to HQ may be required on a ...
Annapolis, MD · On-site +1
$115K - $130K/yr
Budgeting & Forecasting * Prepares and manages the annual operating budget and rolling forecasts ... Remote with optionality to work at Corporate HQ in Annapolis MD. Travel to HQ may be required on a ...
Annapolis, MD · On-site +1
$115K - $130K/yr
Budgeting & Forecasting * Prepares and manages the annual operating budget and rolling forecasts ... Remote with optionality to work at Corporate HQ in Annapolis MD. Travel to HQ may be required on a ...
Annapolis, MD · On-site +1
$115K - $130K/yr
Budgeting & Forecasting * Prepares and manages the annual operating budget and rolling forecasts ... Remote with optionality to work at Corporate HQ in Annapolis MD. Travel to HQ may be required on a ...
Annapolis, MD · On-site +1
$115K - $130K/yr
Budgeting & Forecasting * Prepares and manages the annual operating budget and rolling forecasts ... Remote with optionality to work at Corporate HQ in Annapolis MD. Travel to HQ may be required on a ...
Annapolis, MD · On-site +1
$115K - $130K/yr
Budgeting & Forecasting * Prepares and manages the annual operating budget and rolling forecasts ... Remote with optionality to work at Corporate HQ in Annapolis MD. Travel to HQ may be required on a ...
Annapolis, MD · On-site +1
$115K - $130K/yr
Budgeting & Forecasting * Prepares and manages the annual operating budget and rolling forecasts ... Remote with optionality to work at Corporate HQ in Annapolis MD. Travel to HQ may be required on a ...
Annapolis, MD · On-site +1
$115K - $130K/yr
Budgeting & Forecasting * Prepares and manages the annual operating budget and rolling forecasts ... Remote with optionality to work at Corporate HQ in Annapolis MD. Travel to HQ may be required on a ...
Analyze client engagement financial data, including pricing and forecasting results, external ... Work effectively, with minimal day-to-day supervision, and within a primarily remote team ...
Analyze client engagement financial data, including pricing and forecasting results, external ... Work effectively, with minimal day-to-day supervision, and within a primarily remote team ...
$30.8K - $39.7K
11% of jobs
$39.7K - $48.7K
9% of jobs
$51.7K is the 25th percentile. Wages below this are outliers.
$48.7K - $57.6K
15% of jobs
$57.6K - $66.6K
15% of jobs
The median wage is $66.8K / yr.
$66.6K - $75.5K
18% of jobs
$82K is the 75th percentile. Wages above this are outliers.
$75.5K - $84.5K
11% of jobs
$84.5K - $93.4K
7% of jobs
$93.4K - $102.3K
5% of jobs
$102.3K - $111.3K
4% of jobs
$111.3K - $120.2K
2% of jobs
$120.2K - $129.2K
3% of jobs
$30.8K
$72.8K
$129.2K
| Aspect | Remote Forecasting Analyst | Remote Data Analyst |
|---|---|---|
| Required Credentials | Bachelor's in Economics, Statistics, or related field; experience with forecasting models | Bachelor's in Data Science, Statistics, or related; proficiency in data analysis tools |
| Work Environment | Collaborates with finance, sales, and operations teams to predict future trends | Analyzes large datasets to identify patterns and insights across departments |
| Employer & Industry Usage | Finance, retail, supply chain companies | Tech, healthcare, marketing agencies |
The Remote Forecasting Analyst focuses on predicting future business trends using statistical models, often working closely with finance and operations. In contrast, the Remote Data Analyst interprets data to provide insights across various departments. Both roles require strong analytical skills and familiarity with data tools, but their core functions differ in scope and application.

Contractor
Medical, Dental, Vision, Life, Retirement
Posted 2 days ago
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE
Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H
JOB OVERVIEW
In this role, you’ll support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast future workload trends and plan staffing levels. You’ll partner with business leaders to build capacity plans, create schedules, and respond to ad hoc workforce planning requests—ensuring strong coverage and service levels.
WHAT YOU’LL DO
Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday forecasts).
Develop staffing plans and schedule recommendations to meet service objectives; continuously identify opportunities to improve staff levels, skill groups, and capacity plans.
Evaluate forecasting and scheduling performance and generate weekly schedules aligned to forecasted volumes and service level requirements.
Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related database inputs).
Design, build, and maintain reports/spreadsheets/databases tracking key service metrics; import data from other sources as needed.
Incorporate cyclical/periodic events into weekly, monthly, and annual workforce plans (including skill-based routing considerations).
Monitor and report schedule adherence.
Participate in forecasting/planning meetings; support special projects and assist with disaster recovery activities as needed.
REQUIRED QUALIFICATIONS
Bachelor’s degree, OR equivalent experience
3+ years of experience in service center operations or scheduling/forecasting within a call center environment
Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Strong analytical/problem-solving skills (trend identification, root cause analysis, actionable recommendations)
Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and contact center KPIs (AHT, ASA, Service Level, Occupancy, Abandonment Rate)
Experience with WFM/contact center platforms such as Genesys Cloud, NICE IEX/CXone, or similar systems
Strong communication and stakeholder management skills (present findings, collaborate across teams, influence decisions)
NICE TO HAVE
Experience building automated reporting or dashboards (e.g., Access, advanced Excel modeling)
Experience supporting skills-based routing environments and multi-skill scheduling
Strong experience with adherence monitoring and shrinkage planning
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Ref: #851-Rockville-S1