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Remote Fedex Customer Service Representative Jobs in Maple Ridge, BC

MineARC Systems

Be Seen First

Electrical Service Technician

Surrey, BC · Remote

$70K - $100K/yr

Remote Service Technician MineARC Systems is the global leader in controlled environments and ... input customers' existing products and future needs into SAP for the Sales Representative to ...

North-AIL / Altig

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Sales Representative Entry Level - Work From Home

Vancouver, BC · Remote

$50K - $60K/yr

The company provides its clients with value and unbeatable customer service with complete ... Remote work from home option * 100% Commission Pay ONLY * Provide full training * Residual Income

CRH

Inside Sales Representative

Langley, BC · Remote

CA$38 - CA$43/hr

Job Location This is a remote position- can be based anywhere in Canada. Job Responsibilities ... Work with customer service, operations, and pricing teams * Resolve order, delivery, and pricing ...

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All JobsRemote Fedex Customer Service Representative JobsRemote Fedex Customer Service Representative Jobs in Maple Ridge, BC

Remote Fedex Customer Service Representative information

What are some common challenges faced by Remote FedEx Customer Service Representatives, and how can I prepare for them?

Remote FedEx Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex shipping or tracking inquiries, and maintaining clear communication without in-person support. To succeed, it’s important to develop strong organizational skills, be adept at using digital communication tools, and stay updated on FedEx’s policies and procedures. Proactively seeking feedback and participating in training sessions can also help you stay effective and connected with your remote team.

What are the key skills and qualifications needed to thrive as a Remote FedEx Customer Service Representative, and why are they important?

To thrive as a Remote FedEx Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and FedEx tracking tools is typically required. Patience, active listening, and the ability to stay calm under pressure are standout soft skills in this role. These skills ensure efficient resolution of customer inquiries, high satisfaction rates, and effective remote teamwork.

What is the difference between Remote Fedex Customer Service Representative vs Remote UPS Customer Service Representative?

AspectRemote Fedex Customer Service RepresentativeRemote UPS Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome-based, call center settingHome-based, call center setting
Industry UsageFedex logistics and shipping servicesUPS logistics and shipping services
Job FunctionsHandling customer inquiries, tracking shipments, resolving issuesHandling customer inquiries, tracking shipments, resolving issues

Both roles involve remote customer service within the logistics industry, requiring similar credentials and work environments. The main difference lies in the employer and specific shipping services provided by Fedex versus UPS. Candidates interested in logistics customer support may choose based on their preferred employer or brand familiarity.

What are Remote FedEx Customer Service Representatives?

Remote FedEx Customer Service Representatives are employees who assist FedEx customers with their inquiries, issues, and service requests from a remote location, typically working from home. Their main responsibilities include answering calls, responding to emails or chats, tracking shipments, resolving delivery issues, and providing information about FedEx services and policies. These representatives use specialized software and communication tools to access customer information and provide support efficiently. Working remotely allows for flexible work arrangements while still maintaining a high level of customer service. Training and support are usually provided by FedEx to ensure representatives are equipped to handle a wide range of customer needs.
What job categories do people searching Remote Fedex Customer Service Representative jobs in Maple Ridge, BC look for? The top searched job categories for Remote Fedex Customer Service Representative jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Fedex Customer Service Representative jobs? Cities near Maple Ridge, BC with the most Remote Fedex Customer Service Representative job openings:
Remote Fedex Customer Service Representative jobs near you
Customer Success Representative

Customer Success Representative

Targeted Talent

Coquitlam, BC • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

What you'll do

  • Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
  • Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
  • Advise customers on solution features, configuration options, and system processes and procedures
  • Configure and customize new customer instances, as well as understand and configure interfaces to third-party applications
  • Manage changes to requested solutions, including following the documented change request process for scope and billing management
  • Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
  • Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
  • Provide proactive outreach at all stages of the customer lifecycle
  • Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
  • Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
  • Participate in customer support standby rotations when the regular support team is unavailable
  • Assist, if requested, in the sales process, providing technical sales support

Skills you'll need

  • Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
  • One or more years of experience managing software implementation projects
  • Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
  • Excellent communication and presentation skills
  • Must be personable and enjoy working with people in an entirely customer-facing role
  • Knowledge of project management/delivery methods and tools
  • Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
  • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
  • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
  • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
  • Working knowledge of Scrum and other Agile methodologies
  • Bonus: previous experience with programming, or ability to write simple database queries and scripts
  • Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
  • Experience in the Workforce Management domain preferred
  • Experience with Salesforce (or other CRM) desired
  • Ability to travel (job requires up to 30% travel)
  • Comfortable working as needed in a remote environment with video-conferencing tools

What you'll get

  • Competitive wages
  • ESPO (employee stock option program)
  • Medical/dental vision coverage
  • 401(k)
  • Flexible PTO and 10 paid holidays per year
  • Career advancement opportunities
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About Targeted Talent

Sourced by ZipRecruiter

Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Vancouver, BC, CA

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