Receive calls or emails requests from clients for various reasons related to service or daily ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Receive calls or emails requests from clients for various reasons related to service or daily ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Customer Success Manager (Remote)
Vancouver, BC · Remote
CA$100K - CA$120K/yr
Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a testimonial or Google review. * Deliver Intiveo Advocates. Drive advocates for referrals ...
Quick apply
Customer Success Manager (Remote)
Vancouver, BC · Remote
CA$100K - CA$120K/yr
Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a testimonial or Google review. * Deliver Intiveo Advocates. Drive advocates for referrals ...
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Entry Level Insurance Sales Representative (Work From Home)
Vancouver, BC · Remote
CA$60K - CA$80K/yr
Entry Level Insurance Sales Representative (Work From Home) Remote | Flexible Schedule | Training ... Continue developing sales, communication, and customer service skills What We Provide * 100% Remote ...
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Be Seen First
Entry Level Insurance Sales Representative (Work From Home)
Vancouver, BC · Remote
CA$60K - CA$80K/yr
Entry Level Insurance Sales Representative (Work From Home) Remote | Flexible Schedule | Training ... Continue developing sales, communication, and customer service skills What We Provide * 100% Remote ...
Benefits Sales Representative - Work From Home
Vancouver, BC · Remote
CA$65K/yr
Remote Flexibility: Benefit from the freedom and convenience of working from home. Must live in the ... Do you have a results-driven mindset and a passion for client service? Are you eager to build ...
Benefits Sales Representative - Work From Home
Vancouver, BC · Remote
CA$65K/yr
Remote Flexibility: Benefit from the freedom and convenience of working from home. Must live in the ... Do you have a results-driven mindset and a passion for client service? Are you eager to build ...
Customer Support Lead
Burnaby, BC · On-site +1
CA$95K - CA$115K/yr
Reporting to the VP, Technology & Services, the Customer Support Lead manages a global support team ... Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote ...
Customer Support Lead
Burnaby, BC · On-site +1
CA$95K - CA$115K/yr
Reporting to the VP, Technology & Services, the Customer Support Lead manages a global support team ... Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote ...
Customer Support Lead
Burnaby, BC · Remote
Reporting to the VP, Technology & Services, the Customer Support Lead manages a global support team ... Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote ...
Quick apply
Customer Support Lead
Burnaby, BC · Remote
Reporting to the VP, Technology & Services, the Customer Support Lead manages a global support team ... Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote ...
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Quick apply
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
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Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get
Remote Fedex Customer Service Representative information
What are some common challenges faced by Remote FedEx Customer Service Representatives, and how can I prepare for them?
Remote FedEx Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex shipping or tracking inquiries, and maintaining clear communication without in-person support. To succeed, it’s important to develop strong organizational skills, be adept at using digital communication tools, and stay updated on FedEx’s policies and procedures. Proactively seeking feedback and participating in training sessions can also help you stay effective and connected with your remote team.
What are the key skills and qualifications needed to thrive as a Remote FedEx Customer Service Representative, and why are they important?
To thrive as a Remote FedEx Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and FedEx tracking tools is typically required. Patience, active listening, and the ability to stay calm under pressure are standout soft skills in this role. These skills ensure efficient resolution of customer inquiries, high satisfaction rates, and effective remote teamwork.
What is the difference between Remote Fedex Customer Service Representative vs Remote UPS Customer Service Representative?
| Aspect | Remote Fedex Customer Service Representative | Remote UPS Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service experience |
| Work Environment | Home-based, call center setting | Home-based, call center setting |
| Industry Usage | Fedex logistics and shipping services | UPS logistics and shipping services |
| Job Functions | Handling customer inquiries, tracking shipments, resolving issues | Handling customer inquiries, tracking shipments, resolving issues |
Both roles involve remote customer service within the logistics industry, requiring similar credentials and work environments. The main difference lies in the employer and specific shipping services provided by Fedex versus UPS. Candidates interested in logistics customer support may choose based on their preferred employer or brand familiarity.
What are Remote FedEx Customer Service Representatives?
Remote FedEx Customer Service Representatives are employees who assist FedEx customers with their inquiries, issues, and service requests from a remote location, typically working from home. Their main responsibilities include answering calls, responding to emails or chats, tracking shipments, resolving delivery issues, and providing information about FedEx services and policies. These representatives use specialized software and communication tools to access customer information and provide support efficiently. Working remotely allows for flexible work arrangements while still maintaining a high level of customer service. Training and support are usually provided by FedEx to ensure representatives are equipped to handle a wide range of customer needs.
What job categories do people searching Remote Fedex Customer Service Representative jobs in Maple Ridge, BC look for? The top searched job categories for Remote Fedex Customer Service Representative jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Fedex Customer Service Representative jobs? Cities near Maple Ridge, BC with the most Remote Fedex Customer Service Representative job openings:
Full-time
Medical, Dental, PTO
Posted 23 days ago
Job description
If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation,with competitive pay and great employee programs, join the Ainsworth team today!
We are excited that you stopped and are reading our job description and hope you will apply.
At Ainsworth, our customers are our top priority. As Customer Experience Representatives (CER's) you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve our Ainsworth clients requests. We are looking for candidates who enjoy a challenging workday and who love helping customers.
Are you someone who cares about people? Do you like to problem solve and come up with effective solutions for clients? How about building new skills and taking on a challenge? If so, we would love to hear from you.
Responsibilities
- Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
- Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information.
- Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms.
- Create and complete work order requests on all incoming calls and email requests.
- Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met.
- Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
- The CER is to monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department.
- Adhere to the Company's Quality System operating procedures.
- Perform other duties as assigned by Management.
Qualifications
- 1-3 years of previous experience in a customer service/support role
- College/university graduate or equivalent work experience
- Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
- Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Experience working in HVAC/Building Automation industry or a related field is an asset.
- Must be available to attend and successfully complete a two (2) week full-time paid training program.
- Language - English / French is an asset
Availability:
Available to work morning, afternoon, and rotational weekend shifts (Saturday).
Why work at Ainsworth (a GDI company)?
Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
While we appreciate all the applications we receive, we advise that only candidates under consideration will be contacted.
Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us.... Make a difference.
Employment Type: Hourly Non-Union, Full-Time