Own NaaS site monitoring -- track link health, power telemetry, and connectivity status for all active remote sites * Respond to and triage monitoring alerts; resolve within your scope or escalate ...
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Own NaaS site monitoring -- track link health, power telemetry, and connectivity status for all active remote sites * Respond to and triage monitoring alerts; resolve within your scope or escalate ...
Remote Fbi information
What are the key skills and qualifications needed to thrive in the remote FBI position?
To thrive as a Remote FBI Special Agent, candidates typically need a bachelor's degree, strong investigative skills, and relevant law enforcement experience. Familiarity with secure communication platforms, case management software, and federal investigative tools is essential. Excellent analytical thinking, communication, and self-discipline are soft skills that help individuals excel in remote work environments. These competencies are crucial for conducting sensitive investigations effectively while maintaining accountability and teamwork from a distance.
What is a remote FBI?
The FBI typically does not offer fully remote positions, as most roles require fieldwork, investigations, and collaboration in secure environments. However, some positions, such as intelligence analysts, cyber specialists, or administrative roles, may offer limited remote or telework options. Eligibility for remote work depends on the specific job, security clearance requirements, and operational needs. It's best to check the FBI's official careers page for the most up-to-date job postings and telework policies.
What are the main challenges faced by remote FBI special agents?
Remote FBI Special Agents often face challenges such as maintaining secure and confidential communications, adapting investigative techniques to virtual environments, and staying connected with their team. They may also need to coordinate closely with field offices and other agencies remotely, which requires strong organizational and collaboration skills. Despite these hurdles, agents receive robust support and specialized training to ensure that investigative standards and operational security are maintained. The role demands adaptability and proactive communication to be successful while working outside of a traditional FBI office setting.
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Full-time
Posted 14 days ago
Job description
The Role
We are looking for a technically minded IT support professional who can bridge the gap between end-user helpdesk and senior engineering. You are not a traditional help desk — you understand systems well enough to triage a network issue, interpret a monitoring alert, and know whether to resolve it yourself or get the right engineer involved. You will own monitoring across our network, cloud, and NaaS environments, serve as the first-level escalation for technical issues, and support endpoint and device management operations. When something is wrong somewhere in our environment, you will often be the first to know.
What You'll Own
Monitoring & Observability
• Monitor network, cloud, and NaaS environments using observability and alerting platforms — Splunk, cloud monitoring consoles, and remote management tools
• Own NaaS site monitoring — track link health, power telemetry, and connectivity status for all active remote sites
• Respond to and triage monitoring alerts; resolve within your scope or escalate with full context to the appropriate engineer
• Manage NaaS firmware and configuration changes for live sites in coordination with the Field Engineering team
Technical First-Level Support
• Serve as the first technical escalation point for issues routed up from the helpdesk — network connectivity, application access, system performance
• Perform first-level network troubleshooting — diagnosing issues before escalating to the Senior Network Engineer
• Own the technical ticket queue for infrastructure-adjacent issues, ensuring nothing sits unrouted
• Contribute to SLA compliance by maintaining response time discipline and clear ticket documentation
Endpoint & Device Support
• Assist the Identity & Endpoint Systems Administrator with device enrollment (Intune, Apple Business Manager), compliance policy deployment, and device imaging
• Support OS patching cycles for Windows and Linux systems under direction of the Systems & Application Engineer
• Contribute to knowledge base and troubleshooting documentation for recurring issues
What We're Looking For
Required
• 3+ years in an IT support, NOC, or junior systems administration role
• Working knowledge of networking concepts — TCP/IP, DNS, VLANs, subnetting, basic firewall behavior
• Experience with monitoring and alerting platforms — Splunk, PRTG, Datadog, Zabbix, or equivalent
• Familiarity with Microsoft Intune or another MDM platform for device enrollment and policy deployment
• Experience supporting Windows environments at a systems level — not just end-user troubleshooting
• Strong communication skills — ability to escalate clearly, document concisely, and keep stakeholders informed during incidents
• Experience with a ticketing platform (Jira Service Management preferred)
Preferred
• Experience monitoring or supporting remote or field-deployed network infrastructure
• NaaS, managed connectivity, ISP, or telecom support background
• Splunk experience — dashboards, searches, alert configuration
• Basic scripting ability — PowerShell or Python for automation or log parsing
• Linux command-line proficiency at a support level
Details
• Location: Remote — must be available during core US business hours
• Travel: Minimal
• Employment type: Full-time