Remote Fact Finder Jobs (NOW HIRING)

Introduction
Help protect the rights of workers by investigating discrimination complaints, enforcing workforce protections, and ensuring fair compliance! As an Equal Rights Officer, you will employ your analytical and communication skills to gather and analyze case facts in order to make fair and impartial decisions. This recruitment will be used to fill one current vacancy in Madison (201 E. Washington Ave).
The Department of Workforce Development (DWD) offers interesting and meaningful work with an employee-friendly and inclusive work environment, work-life balance, a casual office environment, flexibility, and many opportunities to grow your skills. Apply now to find out why there's so much to love about working for Wisconsin .
This position offers a hybrid remote work schedule. The person hired into this position may request to work remotely up to two days per week during initial orientation and training (approximately three months), then up to four days per week.
This recruitment may be used to fill future similar vacancies (permanent, project or Limited Term).
Position Summary
This position investigates legal complaints related to equal rights and labor standards. Primary responsibilities will include the research and investigation of complaints in cases alleging violations of the Fair Employment Law, Family and Medical Leave Law, Open Housing and Public Accommodations Laws, Healthcare Worker Protection Law, Elder Abuse Reporting Law, Discrimination in Post-Secondary Education, Public Employee Right to Know Law, Retaliation for Exercising Rights under Family and Medical Leave Law, the State Employee Whistleblower Protection Law, Wage Payment and Collection Law, Overtime and Minimum Wage Laws, Open Personnel Records Law, Business Closing and Mass Layoff Law, Child Labor Laws and other laws administered by the Equal Rights Division.
This position serves as a neutral fact finder and does not advocate for any party. Actions, communications, and determinations reflect that neutrality.
Newly hired Equal Rights Officers will receive training and have the ability to interact with and collaborate with more experienced staff to develop their knowledge base and skill set.
To learn more, please review the full position description .
Salary Information
Starting pay for this position is $26.57 per hour ($55,265 annually). Additional compensation (up to $1.75 per hour) may be available to candidates with specific qualifications related to the job, plus an exemplary benefits package :

• Generous paid time off , including at least 3 1/2 weeks of vacation/personal time, nine paid holidays, and ample sick time that rolls over each year with no cap.
• Excellent and affordable health insurance options (2026 rates start at $45/month for single and $111/month for family coverage).
• Other great insurance options (dental, vision, life, and more).
• A top-notch retirement program and optional tax advantaged 457 retirement savings plan.
• A Well Wisconsin program, offering wellness tools and rewards to employees and spouses.
• A free and confidential employee assistance program that offers employees and their household members tools, resources, and professional consultation services.

Use this Total Rewards Calculator to see an estimate of the total value of our competitive benefits package!
The classification title for this position is DWD Equal Rights Officer (schedule 12, range 64). A 12-month probationary period will be required. This position is not represented in a collective bargaining unit and is considered non-exempt under the Fair Labor Standards Act.
Pay will be set in accordance with the State Compensation Plan in effect at the time of appointment. Starting pay may vary for current state employees.
Job Details
Hybrid remote work: This position offers a hybrid remote work schedule. Employees with approved remote and hybrid remote work arrangements are generally expected to work within the state of Wisconsin. High-speed internet access is required to meet the needs of remote work. Remote work options are subject to change.
Criminal histories: W e also consider all qualified applicants with criminal histories, consistent with applicable federal, state and local law. Finalists for this position may be required to allow DWD to conduct a background check or other checks to determine whether the circumstances of any conviction may be related to the job being filled.
Eligibility to work in United States: Applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident) at the time of appointment. DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas. This is not a contract position. Any appointment made will be contingent on the applicant completing the I-9 upon hire.
Qualifications
The qualifications listed below will be evaluated in the first step of the selection process and should be clearly described in your resume/letter of qualifications.
You need to have the following:

• Academic training or professional work experience researching, writing, and fact-finding.
• Experience providing customer service over the phone or in person (e.g. explaining policies and procedures, researching and answering questions, resolving complex issues, etc.).
• Experience organizing and prioritizing tasks and activities in order to meet goals (e.g. planning out tasks, creating timelines to meet deadlines, tracking and communicating progress, etc.).
• Experience using Microsoft Office software or comparable for business purposes.

Any of the following would be nice to have:

• Experience conducting in-depth analysis of issues using multiple sources and fact-finding techniques.
• Experience communicating with angry or upset individuals in sensitive or high impact situations (e.g. individualized educational planning, benefits determination, employee discipline, loan approval, community services provision or advocacy, direct patient care, corrections, or similar).
• Experience with caseload management and/or project management.
• Experience interpreting and/or applying civil rights or labor standards laws.

Additional qualifications may be evaluated in subsequent steps of the selection process.
How To Apply
Note: If you are viewing this posting on an external site, please visit Wisc.Jobs (search 21906) to complete your application.
To apply, click "Apply for Job" to start the application process. That will prompt you to access your existing account or create a new account. You will be asked to attach a resume and a letter of qualifications as part of the application process. It is important that these materials clearly illustrate how your qualifications relate to the qualifications of this job. Please review this additional guidance on developing your resume and letter of qualifications (including a template) as you prepare to apply.
Please see the Frequently Asked Questions for general Wisc.Jobs user information and technical assistance.

• Technical issues: if you encounter issues submitting your on-line application (e.g. signing in or uploading a resume), please email the Wisc.Jobs Help Desk at wiscjobs@wisconsin.gov or call (608) 267-1012 (Monday - Friday, 7:45am - 4:30pm).
• Position questions: if you have questions about the position or this recruitment (e.g. projected start date, skills needed, etc.), please email Lisa at lkbjobs@dwd.wisconsin.gov .

Please note that once you submit your application, you will not be able to update your materials.
What happens next? A panel will review your application materials to determine your eligibility for further consideration in the selection process. The most qualified applicants will be invited to participate in the next step of the selection process, which is typically a virtual interview.
DWD values a diverse workforce and is an equal opportunity and affirmative action employer. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to applicants and employees with disabilities.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.
Deadline to Apply
Application materials must be submitted by 11:59 PM (central standard time) on Tuesday, September 8 th , 2026.