Social Support Specialist
Boston, MA · Remote
$38K - $45K/yr
... X (Twitter), Facebook, and other digital communities. This role plays a critical part in ... Permanent Working Pattern: Full Time, Remote
Boston, MA · Remote
$38K - $45K/yr
... X (Twitter), Facebook, and other digital communities. This role plays a critical part in ... Permanent Working Pattern: Full Time, Remote
Boston, MA · Remote
$38K - $45K/yr
... X (Twitter), Facebook, and other digital communities. This role plays a critical part in ... Permanent Working Pattern: Full Time, Remote
Boston, MA · On-site +1
$38K - $45K/yr
... X (Twitter), Facebook, and other digital communities. This role plays a critical part in ... Permanent Working Pattern: Full Time, Remote
Boston, MA · On-site +1
$38K - $45K/yr
... X (Twitter), Facebook, and other digital communities. This role plays a critical part in ... Permanent Working Pattern: Full Time, Remote
Boston, MA · Remote
$70K - $95K/yr
... from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle ... Proficiency in using advertising platforms and tools such as Google Ads, Facebook Business Manager ...
Quick apply
Boston, MA · Remote
$70K - $95K/yr
... from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle ... Proficiency in using advertising platforms and tools such as Google Ads, Facebook Business Manager ...
Boston, MA · Remote
$90K - $110K/yr
We offer Paid Media, SEO/Content, CRO, and Video to our clients by creating comprehensive digital ... Proficiency in using advertising platforms and tools such as Google Ads, Facebook Business Manager ...
Quick apply
Boston, MA · Remote
$90K - $110K/yr
We offer Paid Media, SEO/Content, CRO, and Video to our clients by creating comprehensive digital ... Proficiency in using advertising platforms and tools such as Google Ads, Facebook Business Manager ...
Boston, MA · Remote
$70K - $95K/yr
... from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle ... Proficiency in using advertising platforms and tools such as Google Ads, Facebook Business Manager ...
Quick apply
Boston, MA · Remote
$70K - $95K/yr
... from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle ... Proficiency in using advertising platforms and tools such as Google Ads, Facebook Business Manager ...
Boston, MA · Remote
$90K - $110K/yr
... from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle ... Proficiency in using advertising platforms and tools such as Google Ads, Facebook Business Manager ...
Quick apply
Boston, MA · Remote
$90K - $110K/yr
... from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle ... Proficiency in using advertising platforms and tools such as Google Ads, Facebook Business Manager ...
Boston, MA · Remote
$70K - $95K/yr
... from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle ... Proficiency in using advertising platforms and tools such as Google Ads, Facebook Business Manager ...
Quick apply
Boston, MA · Remote
$70K - $95K/yr
... from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle ... Proficiency in using advertising platforms and tools such as Google Ads, Facebook Business Manager ...
Boston, MA · Remote
$90K - $110K/yr
... from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle ... Proficiency in using advertising platforms and tools such as Google Ads, Facebook Business Manager ...
Quick apply
Boston, MA · Remote
$90K - $110K/yr
... from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle ... Proficiency in using advertising platforms and tools such as Google Ads, Facebook Business Manager ...
Remote (Preference for candidates based in Boston, New York, or California) Engagement Type ... Meta Ads (Facebook & Instagram) * LinkedIn Ads * YouTube Ads * X (Twitter) Ads * Other relevant ...
Quick apply
Remote (Preference for candidates based in Boston, New York, or California) Engagement Type ... Meta Ads (Facebook & Instagram) * LinkedIn Ads * YouTube Ads * X (Twitter) Ads * Other relevant ...
Must reside in the US or Canada. 100% remote Visa: GC / PR / Citizen only Sponsorship: No ... Ads, and Facebook Ads connected through HubSpot - Background in SEO, content marketing, or ...
Quick apply
Must reside in the US or Canada. 100% remote Visa: GC / PR / Citizen only Sponsorship: No ... Ads, and Facebook Ads connected through HubSpot - Background in SEO, content marketing, or ...
Boston, MA · On-site +1
This is a remote role, required to work in EST hours. Who We Are Marketbridge partners with leading ... Managing social channels, including post publication and timely reposts from community content
Boston, MA · On-site +1
This is a remote role, required to work in EST hours. Who We Are Marketbridge partners with leading ... Managing social channels, including post publication and timely reposts from community content
Boston, MA · Remote
This is a remote role, required to work in EST hours. Who We Are Marketbridge partners with leading ... Managing social channels, including post publication and timely reposts from community content
Quick apply
Boston, MA · Remote
This is a remote role, required to work in EST hours. Who We Are Marketbridge partners with leading ... Managing social channels, including post publication and timely reposts from community content
$32.4K - $42.3K
2% of jobs
$42.3K - $52.2K
1% of jobs
$52.2K - $62.1K
1% of jobs
$62.1K - $72K
2% of jobs
$72K - $82K
2% of jobs
$82K - $91.9K
2% of jobs
$91.9K - $101.8K
1% of jobs
$101.8K - $111.7K
1% of jobs
$111.7K - $121.7K
1% of jobs
$121.7K - $131.6K
1% of jobs
$132.8K is the 25th percentile. Wages below this are outliers.
$131.6K - $141.5K
85% of jobs
$32.4K
$127.9K
$141.5K
| Aspect | Remote Facebook Content Creator | Remote Instagram Content Creator |
|---|---|---|
| Credentials | Basic social media marketing knowledge, content creation skills | Basic social media marketing knowledge, content creation skills |
| Work Environment | Remote, primarily focused on Facebook platform | Remote, primarily focused on Instagram platform |
| Industry Usage | Used by brands, businesses, and marketers targeting Facebook audiences | Used by brands, influencers, and marketers targeting Instagram audiences |
| Search & Comparison Intent | Often compared for platform-specific content strategies | Often compared for visual content and engagement strategies |
The main difference between a Remote Facebook Content Creator and a Remote Instagram Content Creator lies in the platform focus. Facebook creators specialize in content tailored for Facebook's diverse audience and features, while Instagram creators focus on visual storytelling suited for Instagram's image-centric environment. Both roles require similar skills and credentials but serve different social media marketing strategies.
$38K - $45K/yr
Full-time
Medical, Dental
Posted 25 days ago
8.7
Based on 5 frontline employees who took The Breakroom Quiz
9th of 76 rated media
Role Overview:
The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and brand trust.
Key Responsibilities:
Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.
Actively engage with community members to encourage constructive dialogue and positive participation
Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations
Respond to community inquiries, concerns, and reports in a professional and empathetic manner
Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders
Support incident response and sensitive situations with sound judgment and discretion
Requirements and qualifications:
3+ years in high-tier community support or player support, specifically within the gaming industry.
Deep familiarity with Western gaming culture and social media nuances
Relevant knowledge of Discord server management and Steam community tools.
Proficiency in Zendesk and Sprout Social is a significant plus.
Native-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette.
Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content
Attention to detail and consistency in decision-making
Ability to foster inclusive, respectful, and welcoming online spaces
Preferred Qualifications:
Knowledge of online harassment patterns, hate speech policies, and community governance best practices
Ability to work time zones or flexible schedules including weekends, if required.
Benefits:
Salary $38,000 - $45,000 yearly gross
Full-time schedule, plus employee benefits, including health and dental care, when eligible.
Employee Assistance Program.
Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move
Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Americas, United States
Area of Work: Business Development, Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, Remote
Sourced by ZipRecruiter
Whatever the scale of your project, whatever the time frame, whatever your location: Keywords is here for you, bringing our network of 13,000+ people and 70+ studios together to deliver the unified solutions you need. We offer everything necessary to ensure your project achieves its full potential and that strategic opportunities are turned into long-term growth. The games industry is complex and fast-moving. Working with Keywords allows you to remain lean and agile, and to remain focused on creating the world’s most immersive playing experiences. Our network of studios brings best-in-class experience, expertise, technology and capacity across the full development, release and player-support lifecycle.
Arts, entertainment, and recreation
10,000+ Employees
Burbank, CA, US