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About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as "most preferred" for more than 30 years. We're Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Epic Ambulatory/MyChart Application Analyst, Remote Eligible, Jacksonville, Baptist Medical IT Digital Solutions Center

Epic Ambulatory application analysts act as a vital link between operations and information technology, ensuring that Epic functions seamlessly. This role demands an understanding of healthcare processes and technical systems. Analysts must translate operational needs into system functionality. By doing so, they help maintain system integrity, promote automation and efficiency, and improve user experience across the organization. A significant portion of an analyst's day is devoted to resolving break-fix issues, performing routine maintenance tasks and/or monitoring and troubleshooting error logs related to interfaces These activities include troubleshooting issues, applying Epic quarterly updates, working with Epic technical support, and validating workflows to prevent disruptions or follow-up, which also includes support of complementary workflows. Much of the coordination and follow-up for these responsibilities is conducted through structured communication channels, including email, Teams chat, and scheduled meetings.

Epic Ambulatory application analysts also spend time collaborating with cross-functional teams including Clinical Informatics, other application teams and project managers. Their week may include a team huddle, weekly group meeting or a smaller session with their team lead. Throughout the day, they may lead various meetings with operational leaders to clarify requirements and understand pain points from the end-user perspective. In addition, they will contact end-users via various communication methods to clarify end-user request to implement optimizations and project requests.Will be involved with mentoring junior analysts and ensuring operational best practices. Perform quality assurance and integrated testing of optimization and project requests along with newly released vendor functionality to ensure system reliability. Coordinate projects across applications and develops application specific enhancements and reports in alignment with organizational priorities.

Epic Ambulatory/MyChart Application Analyst, you will be responsible for:

• The role ensures the operational effectiveness of enterprise applications, addressing user needs while assisting with incidents, updates, and upgrades to maintain system health.

• Provide ongoing analysis and trouble-shooting support of application system components to meet needs and clinical/business requirements.

• Perform applications testing and participates in integrated testing of current and newly released vendor functionality to ensure system reliability.

• Contribute to updates, upgrades, and projects within and across applications and develops application specific solutions.

• Provide 24/7 customer support for applications within accountability.

• Certification Note: If supporting an Epic application, appropriate EPIC Certification is required within 6 months.

Experince:

• 1-2 years Project Management Experience Required

• Knowledge of clinical system applications Preferred

• Minimum 2 years of related experience Required

• Experience with Epic Ambulatory and MyChart, including build configuration and implementation preferred

• Ability to analyze and translate clinical and/or business workflows and documentation requirements into efficient, effective application solutions preferred

• Strong experience using Microsoft Visio for workflow documentation and implementation planning preferred

• Hybrid background in both clinical and technical domains strongly preferred

Education/Degree Required:

High School Diploma

Degree Preferred:

Bachelors

• Certified - EPIC Required

• Epic Ambulatory highly preferred

• MyEpic MyChart preferred

• Academy of Health Information Professionals (AHIP) Preferred Or

Primary Location: