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Call Center- Customer Service Representative (Remote)

Call Center- Customer Service Representative (Remote)

Automated Health Systems, Inc.

Providence, RI • On-site, Remote

$15.75 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Assist individuals with information and support regarding healthcare benefits.

  • Provide accurate and consistent information while delivering quality customer service and support.

  • Resolve customer complaints and complex issues while meeting performance metrics such as call quality, average handle time, customer satisfaction, and attendance goals.

Automated Health Systems rating

5.7

Company rating: 5.7 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

181st of 207 rated it services

Job description

Automated Health Systems has Customer Service Representative positions available in Providence, RI. These positions are remote.
This shift for this position is Monday to Friday from 8:00 AM - 4:30 PM with a start date of July 20th, 2026.
Responsibilities:
  • Assisting individuals with information and support regarding healthcare benefits.
  • Providing accurate and consistent information.
  • Providing quality customer service and support.
  • Meet performance metrics such as call quality, average handle time, customer satisfaction, and attendance goals.
  • Resolve customer complaints and complex issues.
  • Provide empathetic customer service during stressful situations.
  • Demonstrate strong multitasking abilities by managing high call volumes while accurately documenting customer information, and efficiently navigating multiple computer systems, CRM software, and data entry platforms during customer interactions.

Benefits:
  • Health/Dental/Vision/401(k)/Paid Time Off
  • Employee Wellness Program
  • Comprehensive and ongoing training
  • Strong company culture with career growth opportunities
  • Remote opportunities available
  • Weekly payroll

Qualifications:
  • Minimum 2 years' Customer Service experience required.
  • Strong PC proficiency required.
  • High School Diploma/GED required;
  • Bilingual skills a plus.
  • Experience in health/Insurance/human services and knowledge of Medicaid is a plus.

AHS is an Equal Opportunity Employer.
Please visit our website for more information: www.automated-health.com
"The Enlightened Choice in Health Service Management"

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