Provide expert-level remote troubleshooting support for freeze dryer equipment via phone, email ... Electrical systems and PLC controls * Ability to read and interpret: * * Electrical schematics
Provide expert-level remote troubleshooting support for freeze dryer equipment via phone, email ... Electrical systems and PLC controls * Ability to read and interpret: * * Electrical schematics
Provide expert-level remote troubleshooting support for freeze dryer equipment via phone, email ... Electrical systems and PLC controls * Ability to read and interpret: * * Electrical schematics
Provide expert-level remote troubleshooting support for freeze dryer equipment via phone, email ... Electrical systems and PLC controls * Ability to read and interpret: * * Electrical schematics
Senior Accountant
Mohegan Lake, NY · Remote
$70K - $90K/yr
Remote Company Overview: Shrub Oak International School (SOIS) is a therapeutic day and residential ... programming. The work environment will include both indoor and outdoor spaces. Who We Are: SOIS is ...
Quick apply
Senior Accountant
Mohegan Lake, NY · Remote
$70K - $90K/yr
Remote Company Overview: Shrub Oak International School (SOIS) is a therapeutic day and residential ... programming. The work environment will include both indoor and outdoor spaces. Who We Are: SOIS is ...
Remote Embedded Controls Engineer information
See Newburgh, NY salary details
$62.5K - $74.2K
1% of jobs
$74.2K - $86K
2% of jobs
$86K - $97.8K
6% of jobs
$97.8K - $109.5K
13% of jobs
$112K is the 25th percentile. Wages below this are outliers.
$109.5K - $121.3K
14% of jobs
$121.3K - $133.1K
12% of jobs
The median wage is $135.5K / yr.
$133.1K - $144.8K
13% of jobs
$144.8K - $156.6K
12% of jobs
$160.1K is the 75th percentile. Wages above this are outliers.
$156.6K - $168.4K
12% of jobs
$168.4K - $180.2K
11% of jobs
$180.2K - $191.9K
6% of jobs
$62.5K
$137.2K
$191.9K
How much do remote embedded controls engineer jobs pay per year?
What is the difference between Remote Embedded Controls Engineer vs Remote Firmware Engineer?
| Aspect | Remote Embedded Controls Engineer | Remote Firmware Engineer |
|---|---|---|
| Credentials | Bachelor's in Electrical, Mechanical, or Computer Engineering; experience with embedded systems | Bachelor's in Computer Engineering, Electrical Engineering, or related; proficiency in embedded programming |
| Work Environment | Designing and testing embedded control systems for machinery and automation | Developing low-level firmware for devices and hardware components |
| Industry Usage | Manufacturing, robotics, industrial automation | Consumer electronics, IoT devices, hardware startups |
While both roles involve embedded systems, the Remote Embedded Controls Engineer focuses on designing and integrating control systems for machinery, whereas the Remote Firmware Engineer specializes in developing firmware that runs directly on hardware components. The roles often overlap but differ mainly in scope and application.
What are Remote Embedded Controls Engineers?
How do Remote Embedded Controls Engineers typically collaborate with cross-functional teams given the remote work setting?
What are the key skills and qualifications needed to thrive as a Remote Embedded Controls Engineer, and why are they important?
Other
Posted 19 days ago
Job description
Position Summary
The Technical Support Engineer - Freeze Dryers is responsible for providing advanced remote technical support for SP Scientific freeze dryer systems. Acting as a subject matter expert (SME), this role ensures rapid issue resolution, supports global service teams, and contributes to the continuous improvement of equipment reliability, serviceability, and customer satisfaction.
The position operates within a global Centre of Excellence (CoE) model, supporting customers, field service engineers (FSEs), distributors, and customers.
-
- Responsibilities
- Technical Support & Troubleshooting
- Provide expert-level remote troubleshooting support for freeze dryer equipment via phone, email, and digital tools
- Diagnose complex mechanical, refrigeration, electrical, and control system issues
- Support field service engineers during escalations and critical cases
- Act as a primary escalation point for high-priority technical issues
- Ensure timely resolution aligned with service response expectations
- Global Service Support
- Support global installed base across multiple freeze dryer platforms
- Collaborate with regional service teams to resolve customer issues efficiently
- Provide guidance for installation, commissioning, maintenance, and repair activities
- Ensure consistency in technical support standards across regions
- Knowledge Management & Documentation
- Develop and maintain technical documentation, troubleshooting guides, and service bulletins
- Capture and structure technical knowledge from field cases and escalations
- Contribute to defect tracking, root cause analysis (RCA), and continuous improvement loops
- Support creation of standardized service procedures
- Training & Capability Building
- Support training delivery for field service engineers and distributors
- Provide technical coaching during case resolution
- Contribute to development of structured training materials and programs
- Facilitate knowledge transfer across the service organization
- Cross-Functional Collaboration
- Interface with Engineering, Quality, and Product Management on recurring issues
- Support feedback loops on product performance, reliability, and design improvements
- Participate in design reviews and new product introductions (NPI) as technical expert
Education
- Degree or technical diploma in Mechanical, Electrical, Refrigeration, or related field
- Equivalent technical experience considered
Experience
- 5+ years of experience in service or technical support of complex equipment
- Strong experience with freeze dryer systems (highly preferred)
- Background in refrigeration systems, vacuum systems, and process equipment
Payscale: $89,000-130,000
Technical Skills
- Advanced troubleshooting of:
-
- Refrigeration systems (compressors, cooling circuits)
- Vacuum systems
- Mechanical assemblies
- Electrical systems and PLC controls
- Ability to read and interpret:
-
- Electrical schematics
- Mechanical drawings
- P&IDs / process diagrams
- Familiarity with diagnostic tools and remote support systems
Core Competencies
- Strong analytical and problem-solving skills
- Ability to work independently with minimal supervision
- High sense of urgency and customer focus
- Clear and effective communication across global teams
- Structured approach to problem solving and documentation
Working Model
- Primarily remote technical support role
- Working time:
- Starting 6am US East Time or before is a must
- Interaction with global teams across multiple time zones
- Position will cover remotely cases from EMEA and USA
HSE:
Non-Management: All employees have the responsibility to work safely and report any health, safety, or environmental concern to their manager or supervisor promptly.
Employee responsibilities for Health, Safety and Environment include:
- Work in compliance with divisional health, safety and environmental procedures
- Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods
- Report any unsafe conditions or unsafe acts
- Report defect in any equipment or protective device
- Ensure that the required protective equipment is used for the assigned tasks
- Attend all required health, safety and environmental training
- Report any accidents/incidents to supervisor
- Assist in investigating accidents/incidents
- Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct