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Remote Dispatcher Router Jobs in Surprise, AZ (NOW HIRING)

Phoenix Staff

Tier 3 Service Desk Technician

Phoenix, AZ · Remote

$35 - $42/hr

... routers, firewalls, DNS, DHCP, and related network services. * Implement and support remote-access ... Manage assigned service requests according to established dispatch, prioritization, and escalation ...

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All JobsDispatcher Router JobsRemote Dispatcher Router JobsRemote Dispatcher Router Jobs in Surprise, AZ

Remote Dispatcher Router information

See Surprise, AZ salary details

$15

$22

$34

How much do remote dispatcher router jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote dispatcher router in Surprise, AZ is $22.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $23.75 per hour, depending on experience, location, and employer.

What is a remote dispatcher router?

Remote dispatcher routers are professionals who coordinate and manage the routing of vehicles, shipments, or service calls from a remote location. They use specialized software and communication tools to monitor schedules, assign drivers or technicians, handle customer requests, and resolve route or delivery issues. Their main goal is to ensure efficient, timely, and cost-effective routing operations while working from home or another offsite location. This role is commonly found in industries like transportation, logistics, and field services.

What skills and qualifications are needed to thrive as a remote dispatcher router?

To thrive as a Remote Dispatcher Router, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and communication platforms is typically required. Excellent multitasking, problem-solving, and customer service abilities help you excel in coordinating schedules and resolving issues efficiently. These skills ensure timely and accurate routing, effective communication, and overall operational efficiency in remote dispatch environments.

What are the typical challenges faced by a remote dispatcher router, and how can they be managed?

Remote Dispatcher Routers often encounter challenges such as coordinating logistics across different time zones, managing last-minute route changes, and handling unexpected delays or emergencies. Effective communication with drivers, clients, and team members is crucial to address these issues promptly. Utilizing advanced dispatching software, staying organized, and developing problem-solving skills can help manage these challenges and ensure smooth operations. Additionally, building strong relationships with team members fosters collaboration and helps resolve issues more efficiently.

What is the difference between Remote Dispatcher Router vs Remote Dispatcher?

AspectRemote Dispatcher RouterRemote Dispatcher
CredentialsTypically requires dispatching certifications, GPS/route planning skillsRequires dispatching certifications, communication skills
Work EnvironmentRemote, often in logistics or transportation companiesRemote, in logistics, transportation, or delivery services
Industry UsageCommon in transportation networks, fleet managementWidely used in logistics, delivery, and transportation sectors
Job FocusRouting, dispatching, managing vehicle movementsDispatching, coordinating deliveries, scheduling

The main difference is that a Remote Dispatcher Router focuses on routing and managing vehicle movements within a network, often requiring route planning skills. A Remote Dispatcher handles scheduling and dispatching deliveries or services. Both roles are essential in logistics but differ in their specific responsibilities and focus areas.

Remote Dispatcher Router jobs near you
Infographic showing various Remote Dispatcher Router job openings in Surprise, AZ as of June 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 81% Full Time, 5% Part Time, 7% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,258 per year, or $22.2 per hour.

Tier 3 Service Desk Technician

Phoenix Staff

Phoenix, AZ • Remote

$35 - $42/hr

Full-time

Posted 3 days ago

New

Job description

Title: Tier 3 Service Desk

Location: Phoenix, AZ – Hybrid

Type: Temporary-to-Hire

Compensation: $35–$42/hour


Position Overview

Phoenix Staff is seeking an experienced Tier 3 Service Desk Engineer to provide advanced technical support across a diverse client environment. This position will serve as a senior escalation resource for complex service requests involving workstations, servers, cloud and virtual environments, networks, security, and business-critical applications.

The ideal candidate brings strong hands-on experience with Microsoft technologies, virtualization, networking, and remote access solutions and can independently troubleshoot issues through resolution. This is a customer-facing role requiring both technical depth and the ability to clearly communicate with clients throughout incidents, planned changes, and service activities.


Key Responsibilities

  • Serve as a Tier 3 escalation point for complex technical incidents and service requests that require advanced troubleshooting and resolution.
  • Provide advanced support for Microsoft environments, including Windows Server, Microsoft 365/Exchange, Active Directory, SQL Server, and SharePoint.
  • Troubleshoot and support virtualized environments utilizing Microsoft, VMware, and Citrix technologies.
  • Diagnose and resolve issues involving workstations, servers, printers, business applications, and vendor-specific hardware and software.
  • Troubleshoot network-level issues involving LAN/WAN connectivity, routers, firewalls, DNS, DHCP, and related network services.
  • Implement and support remote-access technologies, including VPN, Remote Desktop/Terminal Services, and Citrix solutions.
  • Assist with the engineering, implementation, configuration, and ongoing support of technology solutions based on customer requirements.
  • Implement, maintain, and troubleshoot backup and disaster recovery solutions.
  • Perform advanced root-cause analysis and develop effective solutions or workarounds for recurring and complex technical issues.
  • Provide remote and, when required, onsite technical support to customers.
  • Maintain accurate technical documentation, including system configurations, troubleshooting procedures, service request details, and recommendations.
  • Conduct system reviews and provide technical recommendations for improving reliability, performance, security, and supportability.
  • Communicate directly with customers regarding incident status, technical findings, planned changes, outages, and resolution timelines.
  • Manage assigned service requests according to established dispatch, prioritization, and escalation processes.
  • Collaborate with other technical resources and provide guidance to Tier 1 and Tier 2 support personnel on escalated issues.


Qualifications

  • 4+ years of progressive IT support, systems administration, service desk, or related technical experience.
  • Demonstrated experience troubleshooting complex issues within Microsoft-based business environments.
  • Strong working knowledge of Windows Server and Active Directory administration.
  • Experience supporting Microsoft 365 and/or Exchange environments.
  • Experience administering or troubleshooting VMware, Citrix, or Microsoft virtualization technologies.
  • Solid understanding of TCP/IP networking and experience troubleshooting LAN/WAN, DNS, DHCP, VPN, routing, firewall, and connectivity issues.
  • Experience supporting remote-access technologies and distributed users.
  • Ability to independently diagnose technical problems, determine root causes, and drive issues through resolution.
  • Strong customer-facing communication skills with the ability to explain technical issues and resolutions clearly.
  • Ability to prioritize and manage multiple service requests in a fast-paced support environment.
  • Strong documentation skills and attention to detail.
  • Self-motivated with the ability to work independently while collaborating effectively with a broader technical team.


Preferred Skills

  • Experience working in a managed services, multi-client, or similarly fast-paced IT support environment.
  • Experience designing, implementing, or supporting Microsoft infrastructure solutions.
  • Experience with backup, business continuity, and disaster recovery technologies.
  • Experience with IT service management, ticketing, remote monitoring, or support platforms.
  • Professional certifications such as Microsoft, Cisco CCNA, VMware VCP, Citrix, or comparable current certifications.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.