Field Service Technician
NJ · Remote
... remote or work-from-home options. Full Retail Technology Group is a leader in the Point-of-Sale ... Such as network cabling, POS, Audio Systems, Drive Timers Routers, Switches and Battery Backups.
Field Service Technician
NJ · Remote
... remote or work-from-home options. Full Retail Technology Group is a leader in the Point-of-Sale ... Such as network cabling, POS, Audio Systems, Drive Timers Routers, Switches and Battery Backups.
Field Service Technician
NJ · Remote
... remote or work-from-home options. Full Retail Technology Group is a leader in the Point-of-Sale ... Such as network cabling, POS, Audio Systems, Drive Timers Routers, Switches and Battery Backups.
Field Service Technician
NJ · Remote
... remote or work-from-home options. Full Retail Technology Group is a leader in the Point-of-Sale ... Such as network cabling, POS, Audio Systems, Drive Timers Routers, Switches and Battery Backups.
Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems * Candidates must ... routers, switches, firewalls and bridges. * Must be capable of performing maintenance of server ...
Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems * Candidates must ... routers, switches, firewalls and bridges. * Must be capable of performing maintenance of server ...
Remote Dispatcher Router information
What is a remote dispatcher router?
Remote dispatcher routers are professionals who coordinate and manage the routing of vehicles, shipments, or service calls from a remote location. They use specialized software and communication tools to monitor schedules, assign drivers or technicians, handle customer requests, and resolve route or delivery issues. Their main goal is to ensure efficient, timely, and cost-effective routing operations while working from home or another offsite location. This role is commonly found in industries like transportation, logistics, and field services.
What skills and qualifications are needed to thrive as a remote dispatcher router?
To thrive as a Remote Dispatcher Router, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and communication platforms is typically required. Excellent multitasking, problem-solving, and customer service abilities help you excel in coordinating schedules and resolving issues efficiently. These skills ensure timely and accurate routing, effective communication, and overall operational efficiency in remote dispatch environments.
What are the typical challenges faced by a remote dispatcher router, and how can they be managed?
Remote Dispatcher Routers often encounter challenges such as coordinating logistics across different time zones, managing last-minute route changes, and handling unexpected delays or emergencies. Effective communication with drivers, clients, and team members is crucial to address these issues promptly. Utilizing advanced dispatching software, staying organized, and developing problem-solving skills can help manage these challenges and ensure smooth operations. Additionally, building strong relationships with team members fosters collaboration and helps resolve issues more efficiently.
What is the difference between Remote Dispatcher Router vs Remote Dispatcher?
| Aspect | Remote Dispatcher Router | Remote Dispatcher |
|---|---|---|
| Credentials | Typically requires dispatching certifications, GPS/route planning skills | Requires dispatching certifications, communication skills |
| Work Environment | Remote, often in logistics or transportation companies | Remote, in logistics, transportation, or delivery services |
| Industry Usage | Common in transportation networks, fleet management | Widely used in logistics, delivery, and transportation sectors |
| Job Focus | Routing, dispatching, managing vehicle movements | Dispatching, coordinating deliveries, scheduling |
The main difference is that a Remote Dispatcher Router focuses on routing and managing vehicle movements within a network, often requiring route planning skills. A Remote Dispatcher handles scheduling and dispatching deliveries or services. Both roles are essential in logistics but differ in their specific responsibilities and focus areas.
What are popular job titles related to Remote Dispatcher Router jobs in New York?
For Remote Dispatcher Router jobs in New York, the most frequently searched job titles are:
What job categories do people searching Remote Dispatcher Router jobs in New York look for?
The top searched job categories for Remote Dispatcher Router jobs in New York are:
What cities in New York are hiring for Remote Dispatcher Router jobs?
Cities in New York with the most Remote Dispatcher Router job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 10 days ago
Job description
Technicians in this position are required to work on-site visiting customer locations throughout the assigned service area daily; this is strictly an in-person, field-based role and does not offer remote or work-from-home options.
Full Job Description
Retail Technology Group is a leader in the Point-of-Sale Industry providing end-to-end technology solutions for a vast number of major retailers. At RTG, our customer-focused approach and strong commitment to Service Excellence has enabled us to be a leader in offering advanced products and support services that are tailored to meet our customer’s needs for over 20+ years. Our goal is to provide clients with a “single point of sale” as they pursue solutions to meet the challenges faced in delivering technologies that are ever evolving within our industry.
RTG enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of field service technicians.
Summary
RTG is seeking an IT Field Service Technician with computer and data cabling experience to cover the New Jersey area. Candidates should be self-sufficient and possess technical and mechanical skills to support hardware installations, network troubleshooting/install, maintenance, and repairs. Candidates should also demonstrate good communication and customer service skills.
Network Device and Cabling Installation and Troubleshooting Experience is Required, Field Experience is Required, Knowledge of POS equipment is a plus. Previous restaurant experience a plus.
Description:
This position requires flexible work hours with extensive travel in the assigned area. Company provided vehicle; candidate must provide valid driver's license and maintain a clean motor vehicle record. Candidates will also be responsible for maintaining Van inventory of pos related parts. This is a Full-Time, Salaried position with paid Overtime.
Roles and Responsibilities:
- Review and complete work orders to service and repair IT Equipment and Cabling in retail and restaurant environments. Such as network cabling, POS, Audio Systems, Drive Timers Routers, Switches and Battery Backups.
- Install IT Equipment on the floor, on a shelf or in a wall mounted rack.
- Install and mount equipment to walls, ceilings, and on counter tops.
- Test, tone, repair and replace cat5e/cat6 voice and data cabling.
- Read installation and service guides to learn the correct installation or settings for equipment.
- Ability to troubleshoot, form a solution and complete the installation or repair of equipment.
- Manage your own schedule by working with Dispatch and the Customer
- Must meet service level agreement of the customer.
- Always practice proper communication and courtesy with the customer.
- Manages own inventory levels and escalates when a part shortage occurs.
Preferred Qualifications
- Working knowledge of networking hardware and topologies
- Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers and pos equipment.
- Physical installation of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment.
- Familiarity with cabling standards and the ability troubleshoot and repair cabling in a variety of customer environments.
- Ability to operate cordless drills to mount devices into Brick, Stucco, Tile, and Drywall
Requirements:
- 2 Years of IT Related Field Experience
- 2 Year of Network Cabling Experience
- Must be willing to travel within assigned region to meet customer SLAs.
- On-call, after hours, and weekend work may be required.
- Must possess a valid drivers’ license with good driving record.
- Drug screening is required.
- Ability to operate basic power tools,
- Must complete and pass RTG Field & Safety Training monthly.
- Detail oriented with a sense of urgency and commitment to results.
- Has the ability to work independently, handle multiple tasks, prioritize, and meet deadlines?
- Required Travel: Road Warrior
- Capable of lifting 50 lbs. or more
- Capable of climbing a 12-foot ladder
- Capable of Reaching and working above head
- Capable of kneeling, bending, laying under cabinets/tables
- Maintain residence within 45 Minutes of designated Service area.
- Certifications: A+, Net+ are a plus but not necessary
- Must Pass Drug Screen, RTG Approved Physical, and Motor Vehicle Record Check on annual basis as well as pre-employment.
Required Tools
- Network Cable Tester (Ability to test Length)
- Network Toner/Tracer
- Punch Down and RJ45 Crimper
- Cordless Drill and Impact
- Various Hand Tools
- Wrenches, Sockets, Drill Bits
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- On call 6 Days a week
- Weekend availability