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Remote Dispatcher Router Jobs in New York (NOW HIRING)

Remote Dispatcher Router information

What are the key skills and qualifications needed to thrive as a Remote Dispatcher Router, and why are they important?

To thrive as a Remote Dispatcher Router, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatching software, GPS tracking systems, and communication platforms is typically required. Excellent multitasking, problem-solving, and customer service abilities help you excel in coordinating schedules and resolving issues efficiently. These skills ensure timely and accurate routing, effective communication, and overall operational efficiency in remote dispatch environments.

What are the typical challenges faced by a Remote Dispatcher Router, and how can they be managed effectively?

Remote Dispatcher Routers often encounter challenges such as coordinating logistics across different time zones, managing last-minute route changes, and handling unexpected delays or emergencies. Effective communication with drivers, clients, and team members is crucial to address these issues promptly. Utilizing advanced dispatching software, staying organized, and developing problem-solving skills can help manage these challenges and ensure smooth operations. Additionally, building strong relationships with team members fosters collaboration and helps resolve issues more efficiently.

What are remote dispatcher routers?

Remote dispatcher routers are professionals who coordinate and manage the routing of vehicles, shipments, or service calls from a remote location. They use specialized software and communication tools to monitor schedules, assign drivers or technicians, handle customer requests, and resolve route or delivery issues. Their main goal is to ensure efficient, timely, and cost-effective routing operations while working from home or another offsite location. This role is commonly found in industries like transportation, logistics, and field services.

What is the difference between Remote Dispatcher Router vs Remote Dispatcher?

AspectRemote Dispatcher RouterRemote Dispatcher
CredentialsTypically requires dispatching certifications, GPS/route planning skillsRequires dispatching certifications, communication skills
Work EnvironmentRemote, often in logistics or transportation companiesRemote, in logistics, transportation, or delivery services
Industry UsageCommon in transportation networks, fleet managementWidely used in logistics, delivery, and transportation sectors
Job FocusRouting, dispatching, managing vehicle movementsDispatching, coordinating deliveries, scheduling

The main difference is that a Remote Dispatcher Router focuses on routing and managing vehicle movements within a network, often requiring route planning skills. A Remote Dispatcher handles scheduling and dispatching deliveries or services. Both roles are essential in logistics but differ in their specific responsibilities and focus areas.

What cities in New York are hiring for Remote Dispatcher Router jobs? Cities in New York with the most Remote Dispatcher Router job openings:
Field Engineer - Emergency Call Handling - US Remote with Travel

Field Engineer - Emergency Call Handling - US Remote with Travel

Motorola

New York, NY • Remote

$75K - $85K/yr

Full-time

Medical, Dental, Retirement

Posted 17 days ago


Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

12th of 139 rated electronics manufacturers


Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.


Department OverviewThe Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Emergency Call Handling, 911 Equipment, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description

Remote position and candidates can be located anywhere in the US. There will be in excess of 75% travel.

The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. The Field Engineer is ultimately accountable for the system being implemented based on the site design specifics, including the on-site configuration, testing, cut, and post-cut support for Motorola's on-premise and cloud-hosted ECH solutions.

Responsibilities include:

  • Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications.

  • Performs site verification testing prior to cutting a site into a production environment.

  • Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments.

  • Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment.

  • Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project.

  • Ensures that installation/quality issues are resolved in a timely and efficient manner.

  • Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades.

  • Participates in pre-contract oral presentations and customer negotiations as required.

  • Maintains subject matter expert skills in emerging cloud-native public safety technologies.

Preferred Skills:
  • Bachelor's Degree in Engineering, IT, Software Engineering, or Technology.

  • 3+ plus years of deployment and integration of complex IP products and systems.

  • Experience with Cloud Platforms and Deployment Models (e.g., Azure, AWS, or Private Cloud environments).

  • Experience with Cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory).

  • Relevant Cloud Certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) are a plus.

  • CompTIA Network+ AND Security+

Experience with installation, administration, and troubleshooting of:

  • Server Virtualization, specifically with VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+.

  • Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016.

  • Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2.

  • Workstation Operating Systems, specifically Windows 7 & 10.

  • Linux.

  • Network Switches, preferably with Cisco IOS.

  • Basic knowledge of Firewalls and Routers, preferably with Fortinet FortiGate.

  • Server hardware / Workstation hardware.

  • Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred.

  • Exercises judgment in the selection of methods and techniques for obtaining solutions.

  • Ability to apply critical thinking skills to solve problems and make decisions.

  • There will be in excess of 75% travel.

Target Base Salary Range: $75,000 - $85,000

    Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

    #LI-JM3

    #LI-REMOTE


    Basic Requirements

    Required Skills:

    • High School diploma, or G.E.D. or Associates, and Bachelor's degree.

    • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


    Travel RequirementsOver 75%
    Relocation ProvidedNone
    Position TypeExperienced
    Referral Payment PlanYes

    Our U.S.Benefitsinclude:

    • Incentive Bonus Plans

    • Medical, Dental, Visionbenefits

    • 401K with Company Match

    • 10 Paid Holidays

    • GenerousPaidTime Off Packages

    • Employee Stock Purchase Plan

    • PaidParental & Family Leave

    • and more!


    EEO Statement

    Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

    We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

    We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.


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    About Motorola Solutions

    Sourced by ZipRecruiter

    At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

    Industry

    Technology, communication and media

    Company size

    10,000+ Employees

    Headquarters location

    Chicago, IL, US

    Year founded

    1928