Saint Louis, MO · Remote
$20.74/hr
Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside ... Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download ...
Saint Louis, MO · Remote
$20.74/hr
Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside ... Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download ...
Saint Louis, MO · On-site +1
$20.74/hr
Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside ... Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download ...
Saint Louis, MO · On-site +1
$20.74/hr
Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside ... Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download ...
| Aspect | Remote Dispatcher Router | Remote Dispatcher |
|---|---|---|
| Credentials | Typically requires dispatching certifications, GPS/route planning skills | Requires dispatching certifications, communication skills |
| Work Environment | Remote, often in logistics or transportation companies | Remote, in logistics, transportation, or delivery services |
| Industry Usage | Common in transportation networks, fleet management | Widely used in logistics, delivery, and transportation sectors |
| Job Focus | Routing, dispatching, managing vehicle movements | Dispatching, coordinating deliveries, scheduling |
The main difference is that a Remote Dispatcher Router focuses on routing and managing vehicle movements within a network, often requiring route planning skills. A Remote Dispatcher handles scheduling and dispatching deliveries or services. Both roles are essential in logistics but differ in their specific responsibilities and focus areas.
Saint Louis, MO • Remote
$20.74/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 11 days ago
7.5
Based on 273 frontline employees who took The Breakroom Quiz
192nd of 259 rated insurance
As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.
Starting Pay: $18.85/hour, with a scheduled pay increase after 6 months
Weekend Shift Differential: earn an additional 10% = $20.74 per hour
Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided)
Tenure-Based Growth: scheduled pay increases up to $2.25 between 6-18 months, based on tenure and maintaining good standing
Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure
Advancement Opportunities
What You Will Do:
Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately.
Maintain a compassionate and composed demeanor, especially during high-intensity calls.
Relay critical information to the internal and external teams to expedite the dispatching process.
Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
Work-From-Home Requirements:
Dedicated, quiet workspace without interruptions.
You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
Demonstrated ability to uphold productivity and confidentiality in a remote setting.
Regular attendance in virtual team meetings and training sessions.
Availability during standard business hours and flexibility for possible shift adjustments.
What You Will Need:
Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.
Ability to provide excellent customer service and thrive in a high-volume call environment.
Excellent communication skills, both verbal and written.
Empathy and a strong desire to help those in distress.
Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
Comprehensive understanding of maps, GPS systems, and traffic safety rules.
Proficiency in Microsoft Teams and Outlook.
High School diploma, GED or equivalent.
Remarkable benefits:
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team."Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
Get the full story on Breakroom
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The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.
Non-profits
10,000+ Employees
Heathrow, FL, US
1902
