Remote Data Entry Jobs in Converse, TX (NOW HIRING)

In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer the opportunity for you to earn additional cash incentives to reach your goals in addition to your base pay. We offer medical, dental, vision, and 401K benefits, as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
 

Job Requirements:

• Must be flexible to work weekends & holidays
• Professionally handle a high volume of incoming calls
• Be dependable and meet all attendance requirements
• Meet or exceed company and client performance metrics
• Ability to utilize and navigate multiple systems simultaneously
• Ability to accept and embrace changes within the current business environment
• Maintain a balance between company policy and client benefit in decision-making
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Responsible for call disposition or compiling and documenting customer information as required
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
   

Qualifications:

• High school diploma or GED
• Strong decision-making and analytical abilities
• Meet all attendance and dependability requirements
• Ability to identify customer needs and articulate products and services
• A dedicated area to work area, free from distractions and background noises
• Highly developed sense of integrity and commitment to customer satisfaction
• Healthcare background experience is a plus. Comfortable with medical terminology
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
• Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens

Work at Home Set-Up Requirements
 

Standard Connect and Speed
Wired Ethernet connection 50 Mb/s download,?10?Mb/s upload (wireless is not permitted)
*Some programs may require higher speeds.
 

Monitor

• (2) 21” monitor(s). You will supply one and Everise will provide one.
• Hard-wired Broadband Internet Service via DSL, Cable, or Fiber OpticThe use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
• Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted or accepted.
   

Headset
You will need to purchase a headset. Specific models will be shared during the interview process.

Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity Veteran status, or any other characteristic protected by federal or state law.