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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role 

The Bilingual Patient Services Specialist plays a key role in supporting patients, and healthcare providers by coordinating administrative activities for Patient Support Programs. In this role, you will work directly with patients, physician offices, private insurers, and provincial drug plans to help facilitate access to prescribed therapies. 

Your focus will be on ensuring complete and accurate documentation and delivering a positive, professional patient experience. This position is well suited for candidates who enjoy patient‑facing administrative work, problem‑solving, and collaborating with multiple healthcare stakeholders in both English and French. 

This is a full‑time, fully remote role, with shifts scheduled within program operating hours of 8:00 a.m. – 8:00 p.m. EST. 

What You’ll Do: 

• Serve as a bilingual point of contact for patients, insurers, and physician offices regarding patient support documentation.
• Enter and maintain accurate case notes, documentation, and outcomes in patient databases.
• Escalate complex cases or issues outside program scope in accordance with established processes.
• Support patient follow‑ups on behalf of physician offices to promote continuity of therapy.
• Answer inbound calls, make outbound calls, and manage email and fax correspondence. 
• Accurately document and report Adverse Events in accordance with program and regulatory requirements.
• Meet defined service levels, quality standards, and key performance indicators.
• Participate in continuous improvement activities related to processes, quality, and training.

Basic Requirements: 

• High school diploma or equivalent, or an equivalent combination of education and experience.
• 3+ years of related experience in an administrative, healthcare support, patient services, call centre, or customer service role.
• Fluency in English and French (verbal and written).
• Experience interacting directly with customers, patients, or clients. 
• Strong data entry, documentation, and administrative skills.
• Ability to follow defined procedures, manage multiple priorities, and meet deadlines.

Preferred Skills / Experience: 

• Experience in Patient Support Programs (PSP) support, or specialty pharmacy.
• Familiarity with private and provincial drug plans in Canada.
• Previous healthcare, insurance, or pharmaceutical industry experience.
• Experience working in a remote or virtual call‑based environment.
• Proficiency with Microsoft Office (Word, Excel) and case management systems.
• Strong attention to detail and comfort working in emotionally sensitive situations.

Work Location, Travel & Physical Requirements: 

• Fully remote – candidates may work from anywhere in Canada.
• Must be legally eligible to work in Canada.
• No travel required.
• Role involves extended periods of computer use, phone‑based communication, and data entry.

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We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

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McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

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McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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