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Remote Data Center Jobs in Marblehead, MA (NOW HIRING)

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Remote Data Center information

What is a remote data center?

A remote data center is a facility that houses computer systems, servers, and related components, located offsite and managed remotely rather than on the primary business premises. These data centers are accessed and operated through network connections, enabling businesses to store, process, and manage data without maintaining physical infrastructure onsite. Remote data centers provide benefits such as increased security, scalability, disaster recovery, and cost savings for organizations that need reliable IT resources but want to minimize direct management. They are commonly used for cloud computing, backup, and hosting large-scale applications.

What are the key skills and qualifications needed to thrive as a remote data center technician?

To thrive as a Remote Data Center Technician, you need strong knowledge of server hardware, networking, and data center operations, often supported by certifications like CompTIA Server+ or Cisco CCNA. Familiarity with remote monitoring tools, ticketing systems, and infrastructure management platforms is typically required. Excellent problem-solving, time management, and communication skills help technicians address issues efficiently and coordinate with on-site teams. These skills ensure smooth data center operations, minimize downtime, and support critical business functions from a remote environment.

How does working in a remote data center role typically differ from on-site data center positions in terms of daily collaboration and communication?

In a remote data center role, much of the collaboration with on-site technicians, network engineers, and IT support teams is conducted through digital platforms such as video conferences, ticketing systems, and chat applications. While you may not physically interact with hardware, you'll often coordinate troubleshooting, manage configurations, and monitor systems remotely. Effective communication and clear documentation are especially critical, as you rely on local staff for hands-on tasks and need to ensure instructions are precise. This setup offers flexibility but also demands strong self-discipline and proactive engagement to stay aligned with the team.

What is the difference between Remote Data Center vs Data Center Technician?

AspectRemote Data CenterData Center Technician
CredentialsIT certifications, network, and server management skillsIT certifications, hardware, and network skills
Work EnvironmentRemote, often from home or remote officeOn-site at data center facilities
Industry UsageIT, cloud services, remote managementData center operations, hardware maintenance
Search & Comparison IntentUnderstanding remote data center roles and responsibilitiesTechnical hardware troubleshooting and maintenance

Remote Data Center roles focus on managing data center operations remotely, often involving cloud and network management from a distance. Data Center Technicians work on-site, handling hardware installation, troubleshooting, and maintenance within physical data centers. While both roles require similar technical certifications, their work environments and daily tasks differ significantly, catering to different industry needs.

Can remote data center jobs be remote?

Remote data center jobs typically involve managing and maintaining data center infrastructure from a remote location, which is increasingly common with the use of remote monitoring tools and cloud management platforms. However, some roles may require on-site presence for hardware installation, troubleshooting, or physical access to equipment. Job requirements vary by employer and specific position.

What cities near Marblehead, MA are hiring for Remote Data Center jobs?

Cities near Marblehead, MA with the most Remote Data Center job openings:

Remote Data Center jobs near you
Infographic showing various Remote Data Center job openings in Marblehead, MA as of June 2026, with employment types broken down into 2% As Needed, 66% Full Time, 28% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Managed Services - Presales Architect

NetApp

Waltham, MA • Remote

Full-time

Medical, Life, Retirement, PTO

Posted 12 days ago

NetApp rating

9.4

Company rating: 9.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 500 rated business services

Job description

Job Summary

This role combines customer-facing solution architecture with technical leadership responsibilities for designing and positioning NetApp Managed Services and Storage-as-a-Service (STaaS) solutions. The individual will partner with sales teams, customers, and delivery organizations to assess customer environments, architect Managed Services solutions, support strategic bid pursuits, and ensure successful transition to service delivery. 

The ideal candidate combines deep technical expertise with strong consultative and communication skills, enabling them to translate customer business and technical requirements into scalable, supportable, and cost-effective Managed Services and "as-a-Service" solutions. 

Key Responsibilities

Technical Lead Responsibilities

  • Act as the technical authority within Managed Services bid pursuit teams, guiding sales, presales, and delivery stakeholders
  • Lead customer discussions to understand technical environments, business objectives, operational requirements, and integration needs
  • Establish trusted advisor relationships with customer stakeholders and communicate the business value, financial impact, and operational benefits of Managed Services and STaaS solutions
  • Perform discovery, assessments, and data analysis activities utilizing customer information and NetApp toolsets
  • Analyze infrastructure, capacity, utilization, and operational data to support solution design and service transitions
  • Collaborate with customers and internal teams to identify risks, dependencies, and mitigation strategies throughout the sales cycle
  • Provide technical leadership and guidance from opportunity qualification through service transition and ongoing customer engagement
     

Managed Services Solution Architect Responsibilities

  • Design end-to-end Managed Services and Storage-as-a-Service (STaaS) architectures, including storage, cloud, monitoring, automation, security, reporting, and operational processes
  • Assess customer environments using discovery tools, operational data, and stakeholder interviews to determine 1 requirements and readiness
  • Map customer requirements to standardized service offerings while defining customized service designs where required
  • Architect outcome-based and consumption-based "as-a-Service" solutions that align customer business objectives with scalable and commercially viable service offerings
  • Develop transition and migration strategies for customers moving from self-managed environments or incumbent managed service providers
  • Define security, access, connectivity, monitoring, integration, automation, and tooling requirements needed to support service delivery
  • Evaluate customer technologies, operational practices, scripts, processes, and third-party tools to ensure compatibility with NetApp Managed Services
  • Work closely with sales teams to support solution proposals, service scoping, SOW development, RFQ/RFP/RFI responses, pricing, and customer presentations. Develop Managed Services pricing models, including outcome-based and consumption-based offerings, balancing customer requirements, risk, and profitability
  • Develop service management frameworks including incident management, change management, ticketing integration, e-bonding, CMDB alignment, governance, and operational reporting requirements
  • Assist in defining cost-efficient infrastructure deployment strategies aligned to customer growth, service requirements, and commercial objectives
  • Provide architectural guidance to delivery teams during onboarding while supporting thought leadership discussions, service optimization, and future expansion opportunities with customers 
Job Requirements
  • Deep understanding of IT Service Management principles and practical experience with ITIL-based service delivery models
  • Deep NetApp technical expertise and broad knowledge of enterprise storage, cloud, data center, and infrastructure technologies
  • Experience supporting Managed Services and STaaS opportunities including solution scoping, service design, quoting support, SOW development, RFQ/RFP responses, and customer presentations
  • Experience developing and positioning Managed Services pricing models, including outcome-based and consumption-based services (e.g., $/TiB models), with the ability to align customer outcomes, operational requirements, risk, and profitability
  • Strong understanding of enterprise infrastructure, virtualization, cloud, hybrid-cloud architectures, and operational tooling
  • Experience with customer discovery, infrastructure assessments, operational readiness evaluations, and technical due diligence activities
  • Knowledge of security, remote management, access controls, governance, and compliance requirements within enterprise environments
  • Experience with ITSM platforms, monitoring tools, service integrations, automation frameworks, and operational reporting solutions
  • Proven ability to design scalable, secure, supportable, and cost-effective Managed Services solutions
  • Strong commercial awareness and demonstrated ability to align technical design decisions with business and financial objectives
  • Excellent communication, presentation, leadership, and stakeholder management skills, with the ability to engage executives and technical audiences
Education and Experience
  • Typically requires a minimum of 12 years of related experience and a Bachelor's degree or commensurate experience
  • Experience supporting enterprise Managed Services engagements, solution architecture, consulting, or technical presales activities
  • ITIL certification preferred

Compensation:
The target salary range for this position is 170,000 - 253,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process. 

What NetApp employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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About NetApp

Sourced by ZipRecruiter

The NetApp portfolio of leading data, application, and storage solutions helps organizations manage applications and data everywhere across hybrid multicloud environments. Our 30 years of innovation have made us the proven leader in all-flash storage. We have the only enterprise-grade storage OS available natively on the world’s biggest public clouds. Our data services offer the best security and protection in the industry. We have CloudOps services that will revolutionize how you work in the cloud. And that’s just scratching the surface. In a world of hybrid multicloud complexity, we envision a better IT experience—an evolved cloud state where on-premises and cloud environments are united as one, always delivering simplicity, security, savings, and sustainability. To get you there, we build solutions that drive faster innovation wherever your data and applications live, with unified management and AI-driven optimization. No walled gardens. No lock-in. You get the freedom to do what’s best for your business today and the flexibility to adapt to whatever tomorrow throws at you.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Sunnyvale, CA, US

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