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Remote Customer Support Representative Jobs in Venus, TX

Aerwave

Customer Support Representative II

Dallas, TX ยท On-site +1

$16.75 - $21.50/hr

The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer ... Performs remote troubleshooting through diagnostic techniques and pertinent questions. * Provides ...

Remotetravelcareers

Travel Customer Support

Dallas, TX ยท Remote

$16.75 - $21.50/hr

๏ปฟWe are seeking a remote Travel Customer Support representative to handle customer questions, bookings, and general trip assistance. You'll provide timely and clear support to make sure ...

Sweve Tech LTD

Customer Service Representative

Dallas, TX ยท Remote

$20 - $25/hr

Previous experience in customer service, call centers, or remote support is preferred but not ... Join Sweve Tech Limited as a Remote Customer Service Representative and become part of a team ...

Remote Talent Cloud

Customer Support Specialist

Dallas, TX ยท On-site +1

$20/hr

As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... This is a fully remote position, but you must be located within the United States * Fluent in ...

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Remote Customer Support Representative information

See Venus, TX salary details

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How much do remote customer support representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote customer support representative in Venus, TX is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.99 per hour, depending on experience, location, and employer.

What is a remote customer support representative?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What does a remote customer support representative do?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive as a remote customer support representative?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

How do I become a remote customer support representative?

To become a remote customer support representative, you typically need strong communication skills, basic computer proficiency, and experience with customer service tools like live chat or helpdesk software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Applying through online job boards and demonstrating your ability to handle customer inquiries effectively are common steps in the hiring process.

What job categories do people searching Remote Customer Support Representative jobs in Venus, TX look for?

The top searched job categories for Remote Customer Support Representative jobs in Venus, TX are:

What cities near Venus, TX are hiring for Remote Customer Support Representative jobs?

Cities near Venus, TX with the most Remote Customer Support Representative job openings:

Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Venus, TX as of August 2026, with employment types broken down into 67% Full Time, 19% Part Time, and 14% Temporary. Highlights an 100% Remote job distribution, with an average salary of $35,530 per year, or $17.1 per hour.

Customer Support Representative II

Aerwave

Dallas, TX โ€ข On-site, Remote

$16.75 - $21.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Job description

Aerwave delivers next-generation Managed Wi-Fi for multifamily communities-seamless, gigabit-speed internet that's always on, everywhere on your property.
With 24/7 domestic support, intuitive digital tools, and real-time insights, we empower residents, property teams, and owners to stay connected and in control. More than just Wi-Fi, Aerwave builds trust and future-proofs your community for tomorrow's digital lifestyle.
The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer satisfaction, retention, and loyalty. As a key member of our customer support team, you will be responsible for providing excellent service to our customers, resolving technical issues, and ensuring a positive customer experience. The Shift is from 4:00 PM to 1:00 AM.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
  1. Serves as the first point of contact for customers seeking technical assistance via phone, email, and computer chat.
  2. Answer inbound customer inquiries via phone, email, chat, or other communication channels in a professional and timely manner.
  3. Troubleshoot internet connection issues, identify problems related to service outages, slow speeds, and hardware configurations, and provide solutions or escalate issues to the technical support team.
  4. Performs remote troubleshooting through diagnostic techniques and pertinent questions.
  5. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining LAN performance.
  6. Determining the best solution based on the issue and details provided by customers.
  7. Direct unresolved issues to the next level of support personnel.
  8. Provide accurate information on products or services.
  9. Provide timely follow-ups and updates customer status and information.
  10. Works cohesively with the team to relay information to appropriate levels of management.
  11. Improves client references by recording events, root cause and resolutions, and maintaining documentation.
  12. Responsible for de-escalating irate customers.
  13. Achieve and maintain expected benchmarks communicated by management monthly.
  14. Prepare reports as required; enter project information within proprietary software to track progress and completion of projects per line of business, department, communication channel, etc.
  15. Update messaging and Website for any service events or affected areas during outages.
  16. Maintain communication with management regarding development within areas of assigned responsibilities.
  17. Assist the NOC teams with onsite in unit scheduling.
  18. Participate in mandatory meetings and training.
  19. Maintain a positive, empathetic, and professional attitude towards all internal and external customers.

REQUIRED QUALIFICATIONS:
Education/Experience:
  • High School Diploma or GED.
  • 4+ years of experience in a service/tech support role.
  • Has a successful track record of problem solving in customer service/support role.
  • Ability to work in a collaborative environment and adapt to changing circumstances.
  • Experience with ticketing systems, Intercom and Aircall is a plus.
  • Ability to work a flexible schedule that includes weekends, evenings, holidays.
  • Is organized with strong follow-through.
  • Must have high speed internet, quiet workspace free from distractions, and a backup plan for power and internet outages.
  • This role requires you to be at your desk, ready and available to take calls during scheduled hours.
  • Can easily navigate computers and CRM systems.
  • Excellent communication and team leadership skills.
  • Understand critical milestones that drive operational excellence.
  • Flexibility working a variety of shifts with minimal notice.
  • Basic technical knowledge.
  • Proficiency in the use of a computer, and software applications including Microsoft Office.

Knowledge, Skills, and Abilities:
  • Highly organized and attentive to detail, with the ability to work on multiple tasks/projects simultaneously (multi-task).
  • Effective interpersonal skills with the ability to work with personnel at all levels, both within and outside the company.
  • Ability to work independently with minimal supervision on a highly productive team.
  • Ability to manage budgets, timelines, and resources effectively.
  • Easily takes initiative and works independently.
  • Maturity, professionalism, and good work ethic.

Preferred Qualifications:
  • Bilingual in English and Spanish.
  • Bachelor's Degree.

Benefits:
  • Join a dynamic, fast-growing company where you will have the opportunity to make an immediate, high-level impact to Aerwave's growth and success.
  • Clear line of sight for career advancement and significant accomplishments.
  • Base salary that is externally competitive and bonuses and ad-hoc recognition awards, that are based on efforts and tied to performance.
  • We work hard at Aerwave, and you will too. But that means we need time off to rest and recharge. The Company offers a generous PTO policy.
  • Additionally, you receive 15 paid Company holidays.
  • High-quality health care coverage through Aetna Base Plan. Aerwave covers 100% of the premium for the base plan and up to 75% of the premium of any higher-tier insurance plan.
  • 401(k) matching 100% up to 4% of base salary.

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