Remote Customer Support Representative Jobs in Tupelo, MS

Summary:

Responsible for managing incoming Draw and Advance Requests from Regional Banking Customers. This role ensures customers are within their project budget and all applicable documentation is collected and retained.

This position can be held at any Huntington corporate location.

Duties and Responsibilities:

• Supports Regional Banking production by managing post loan booking customer draw requests within a timely manner and may manage the pre closing collection of necessary documents.
• Appropriately reviews and organizes pertinent documentation and information for the advance request to ensure within budget and availability of funds.
• Adheres to policy and procedures regarding Customer callback and authentication.
• Requests could include draw requests with more complexity and may include limited real estate or leasehold projects.  Construction requests may be moderately complex (i.e. - larger leasehold projects as well as less complex ground up construction).
• Ensures compliance with Federal Regulations related to Ground Up Construction and provides updates in business tracking systems.
• Construction documentation review and management may be required.
• being available to assist with training and mentoring as well as providing support for the Credit Specialist I & Credit Specialist II job families.
• Tasks as needed to support the line of business and job family.
• Performs other duties as assigned.

Basic Qualifications:

• Bachelor’s degree
• 2+ years’ experience with business or commercial banking in a centralized lending environment or equivalent.
• Applicant must have proven experience with managing to a project and budgeting as it relates to commercial or residential real estate.
• Demonstrates confidence, assertiveness, professionalism, and ability to interact with all levels within the organization in a professional manner.
• Proficient use of Microsoft Office and other internet resources.
• Excellence in customer service, highly motivated, focused and goal oriented.
• Excellent written and verbal communication skills, including grammar and demeanor.
• Strong organizational skills with attention to detail, planning and follow-up.
• Ability to work independently on multiple tasks without compromising quality.

Preferred Qualifications:

• Bachelor’s degree in business related field

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range:

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). 

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.