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Remote Customer Support Representative Jobs in Crown Point, IN

Liveops

Remote Customer Service Representative

Gary, IN · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

srecruiting

Fully Remote Customer Service Rep

Chicago, IL · Remote

$16.50 - $22.50/hr

Experience in our industry is not required as we have industry-leading training and support to ... Calling and receiving calls from clients/Customer Satisfaction Scheduling appointments with clients ...

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Remote Customer Support Representative information

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How much do remote customer support representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote customer support representative in Crown Point, IN is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.86 per hour, depending on experience, location, and employer.

What is a remote customer support representative?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What does a remote customer support representative do?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive as a remote customer support representative?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

How do I become a remote customer support representative?

To become a remote customer support representative, you typically need strong communication skills, basic computer proficiency, and experience with customer service tools like live chat or helpdesk software. Many employers require a high school diploma or equivalent, and some prefer prior customer service experience or relevant certifications. Applying through online job boards and demonstrating your ability to handle customer inquiries effectively are common steps in the hiring process.

What are popular job titles related to Remote Customer Support Representative jobs in Crown Point, IN?

For Remote Customer Support Representative jobs in Crown Point, IN, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Representative jobs in Crown Point, IN look for?

The top searched job categories for Remote Customer Support Representative jobs in Crown Point, IN are:

What cities near Crown Point, IN are hiring for Remote Customer Support Representative jobs?

Cities near Crown Point, IN with the most Remote Customer Support Representative job openings:

Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Crown Point, IN as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,097 per year, or $17.8 per hour.

Customer Service Representative

Clarity Partners LLC

Chicago, IL • Remote

$17.25/hr

Full-time

Re-posted 8 days ago

Job description

Description

Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring! 

Clarity Partners is seeking a fully remote Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This position will serve as the first point of contact for customers seeking assistance over the phone or through email. This position is responsible for analyzing and responding to queries involving bills and charges.

Responsibilities:

  • Act as the initial and primary point of contact for customers reaching out for assistance, through inbound phone calls and emails.
  • Provide proper resolutions and deliver accurate information for customer account related questions, concerns and requests while fully adhering to all policies, procedures, and protocols.
  • Walk the customer through and explain billing types, charges, and rates.
  • Thoroughly research and analyze each customer inquiry by taking the appropriate action to effectively resolve each situation.
  • Direct unresolved and out of scope issues to the next level of support personnel or to the proper department.
  • Promote and demonstrate a positive customer and team experience by maintaining the highest standards of personal ethics, service quality, communication, and professionalism always.
  • Provide accurate information on billing types, charges, rates, and municipal requirements.

Requirements

Requirements:

  • 1-3 years of experience servicing customers within a call center and billing environment.
  • Exhibit strong and effective verbal and written communication skills and demonstrates a professional, friendly, and courteous demeanor.
  • Proficiency in English.
  • Computer literate with pc knowledge and the ability to navigate through multiple applications effortlessly.
  • Effective keyboarding and computer skills with the ability to type at least 35 wpm minimum.
  • Must commit to maintaining good attendance with minimal unscheduled attendance occurrences including late arrivals, early leaves, and absences.
  • Must have a strong attention to detail, time management and organizational skills to achieve quality work performance.
  • Highschool diploma or GED required.

Clarity is committed to fair and equitable compensation practices. For the Customer Service Representative role, the hourly rate is $17.25/hr. The pay rate represents a good faith estimate that Clarity reasonably expects to pay for this job at the time of posting.

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