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Remote Customer Support Representative Jobs in Arizona

Twelve31

Remote Customer Service Representative

Mesa, AZ · Remote

$37K - $46K/yr

Some proven customer support experience or experience as a client service representative * Track record of not just reaching, but exceeding quota requirements * Strong phone administration skills and ...

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Remote Customer Support Representative information

What does a remote customer support representative do?

A typical workday for a Remote Customer Support Representative involves responding to customer inquiries via email, chat, or phone, troubleshooting issues, and documenting interactions in CRM systems. You may handle multiple support tickets at once, prioritize urgent requests, and collaborate with other team members or departments to resolve more complex problems. Regular team meetings or check-ins are common for staying updated and sharing feedback. While the work is largely independent, you'll have ongoing communication with both customers and your support team to ensure seamless service.

What are the key skills and qualifications needed to thrive as a remote customer support representative?

To thrive as a Remote Customer Support Representative, you need strong communication skills, problem-solving abilities, and proficiency in written and verbal English, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat or email support tools is commonly required. Standout soft skills include patience, empathy, time management, and the ability to work independently while maintaining a positive attitude. These abilities are critical for delivering efficient, high-quality support to customers and ensuring satisfaction in a remote work environment.

What is a remote customer support representative?

A Remote Customer Support Representative assists customers with inquiries, issues, and technical support via phone, email, or chat from a remote location. They provide solutions, troubleshoot problems, and ensure customer satisfaction while working from home or another remote setting. This role requires strong communication skills, problem-solving abilities, and familiarity with company products or services. Many businesses hire remote representatives to provide flexible, efficient customer support across different time zones.

What are the most commonly searched types of Customer Support Representative jobs in Arizona? The most popular types of Customer Support Representative jobs in Arizona are:
What are popular job titles related to Remote Customer Support Representative jobs in Arizona? For Remote Customer Support Representative jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Representative jobs in Arizona look for? The top searched job categories for Remote Customer Support Representative jobs in Arizona are:
What cities in Arizona are hiring for Remote Customer Support Representative jobs? Cities in Arizona with the most Remote Customer Support Representative job openings:
Remote Customer Support Representative jobs near you
Infographic showing various Remote Customer Support Representative job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Coordinator, Commercial Support Representative - Remote

CHAMBERLAIN GROUP

Tucson, AZ • Remote

$20.29 - $33.52/hr

Full-time

Retirement

Posted 6 days ago

Job description

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster and Chamberlain, are found in 51+ million homes, and 14 million+ people rely on the myQ app daily.

Coordinator, Commercial Support Representative - Remote Essential Duties:

  • Provide LiftMaster dealers/installers with specialized technical assistance in the installation and support of LiftMaster Commercial Product lines
  • Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines
  • Maintain a high level of customer service
  • Leverage resources including SAP and CRM to deliver an exceptional customer experience from the start to finish of each customer interaction
  • Verify that orders for parts and service quantities are accurate and matches shipping options to meet customer expectations
  • Escalate any reported product quality problems and customer complaints
  • Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits
  • Obtain information from SAP documents and follows-up with customers on an as-needed basis with the necessary information regarding product shipments and pricing orders, and return questions
  • Protect CGI's reputation by keeping information confidential
  • Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
  • Contribute to the team effort by accomplishing related results and participating on projects as needed

Coordinator, Commercial Support Representative - Remote Qualifications:

  • High School Diploma or GED Equivalent
  • Telephone Entry Systems/Access Control - Tech Support: 5-10 years of experience in the Telephone Entry System Industry; In field installation, servicing, and/or troubleshooting Telephone Entry Systems. Experience with LiftMaster Telephone Entry Systems preferred.
  • Or
  • Commercial Gate Operators - Tech Support: 5-10 years of experience in the Commercial Gate Operator Industry; In field installation, servicing, and/or troubleshooting Commercial Gate Operators. Experience with LiftMaster Commercial Gate Operators preferred.
  • Or
  • Commercial Door Operators - Tech Support: 5-10 years of experience in the Commercial Door Operator Industry; In field installation, servicing, and/or troubleshooting Commercial Door Operators. Experience with LiftMaster Commercial Door Operators preferred.
  • Strong verbal and written communication skills;
  • Proficiency in Microsoft Office Suite
  • Strong typing skills;
  • Mechanical and logical aptitude
  • Ability to travel up to 10%
  • Preferred Qualifications: 2+ years of College or Technical School, Prior experience supporting CGI Commercial products including installation and troubleshooting; 5+ years of Gate operator installation or service; previous access control experience and trouble shooting

#LI-Remote

The pay range for this position is $20.29 - $33.52/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.


NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

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