Remote Customer Support Representative Assistant Jobs in Reedsburg, WI

Lead the Future of Clean Water!

Are you passionate about shaping the future of water infrastructure? Do you thrive at the intersection of engineering excellence and strategic growth? Join us as a Potable Water Engineering Leader and drive innovative solutions that ensure safe, sustainable water for communities across the region. This position can be based out of any of our 17 Midwest office locations. 

As a firm, MSA provides comprehensive water services, including planning, design, and construction, for drinking water systems. You will work to address a wide range of needs, from routine water supply to complex treatment and distribution challenges, offering solutions for both site-specific and community-wide water management. This role is a planned strategic hire as MSA's Potable Water teams continue to expand, and we are looking for the candidate to help take us to the next level!

This is a full-time, salaried position that is eligible for Flex Time as well as remote/hybrid working arrangements. Flex time essentially means if you work 42 hours, you have 2 hours to use as time off in the future. 

Who we are & how we help

What does it mean to serve communities for over 100 years? It means doing the type of work that helps people raise a family, grow a business, engage with their neighbors, and enjoy a variety of unique, enduring spaces that form the fabric of “home.”

MSA’s roots reach back to 1919. What began with an entrepreneurial solo practitioner in Baraboo, Wisconsin, has grown into a robust and thriving company of over 400 employee owners conducting work across the country. As a 100% employee-owned firm, when we say we “own” our work, we mean it. We stand behind the quality of our designs, the integrity of our people, and the generations of client relationships we’ve formed based on trust, firm handshakes, and the belief that together — we can accomplish anything.

Commitment to DEIB

MSA seeks to provide a workplace where everyone can feel secure in bringing their authentic selves to work, where opportunities to learn and succeed are afforded to all, and in which diversity of perspective leads to an innovative and successful employee-owned firm.

The work you will do

• Lead strategic planning and execution of potable water projects from concept to completion.
• Identify growth opportunities and expand our water infrastructure portfolio.
• Collaborate with cross-functional teams, clients, and stakeholders to deliver high-impact solutions.
• Mentor and inspire a team of engineers and technical professionals.
• Represent the organization in industry forums, regulatory discussions, and client engagements.

What you bring
Skills & Knowledge / Education & Experience:

• Bachelor’s degree in Environmental or Civil Engineering, or related field required
• Experience with client interaction including council/board meetings required
• 6+ years of prior experience with water treatment projects required
• Professional Engineer (PE) license required
• The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. We are unable to provide or take over sponsorship of an employment visa for this role.

The salary for this position ranges from $99,847 to $159,800 per year commensurate with experience. Higher compensation within this range will be paid to candidates with significant experience and exceptional qualifications.

Why MSA? We're glad you asked!

• Better Together – A collaborative work environment that promotes open doors, new ideas and honest opinions.
• Multi-disciplinary Opportunities – As multi-talented people in a multi-disciplinary firm, we encourage everyone to follow their interests, seek new experiences and apply their skills where they feel most impactful.
• We’ve Got Your Back – Support when you need it, independence when you don’t. We’re 400+ team members strong, operating as one cohesive MSA.
• Passion & Purpose – We’re passionate about what we do and proud of it! Join us to share inspirations, “geek out” and think big.
• Pay & Perks – We offer competitive industry pay and a variety of perks — just a few of the things that make us uniquely MSA.
• Communities of Practice – Our CoPs are our company think tanks and idea generators, the perfect means to regularly share, collaborate and learn together.
• Work-Life Integration – Life doesn’t stop when the work day begins. MSA supports our employees as professionals, parents, citizens and friends — with the understanding and flexibility to meet your obligations and balance your time.
• Commitment to Learning – We support the professional aspirations of our employees with ongoing training options, tuition reimbursement opportunities, and the technology to keep us connected, creative and competitive.
• Community Engagement – We give back to the communities in which we live, work and play. MSA employee owners are volunteers, educators, STEM outreach participants and event attendees, supported by dedicated corporate sponsorship and donations initiatives.

There’s more! Eligible employees will also enjoy the following benefits:

• Quality Insurance Options – Medical, dental and vision coverage for you, your spouse or domestic partner and eligible dependents 
• Paid Time Off – All full-time employees will receive, at minimum, 17 days (that’s 3+ weeks!) of paid time off in the first year alone.
• Paid Holidays – MSA offers time off pay for 8 holidays in every calendar year.
• Paid Parental Leave – Both parents will receive 2 weeks of paid time off and birth parents are eligible for additional paid time off under MSA’s Short Term Paid Leave. The paid 2 weeks of time also applies to adoption and foster care placement.
• Supplemental Insurance – MSA pays 100% for all employees to have life insurance, long-term disability insurance and short-term disability insurance.
• Employee Stock Ownership Plan (ESOP) – MSA is an ESOP S-Corporation, which means that our company is 100% owned by us! Through the ESOP, eligible employees receive MSA stock in the form of company shares as a percentage of compensation, at no cost to the employee.
• 401k Retirement Savings Plan – Employees can also choose to participate in a 401k plan, with a generous employer match that is immediately 100% vested.
• Short Term Incentive (STIP) – This program rewards employees who meet performance goals with a one-time annual STIP payment as a percentage of their eligible compensation — recognition of individual accomplishments and achieving organizational goals. STIP payments are awarded if MSA reaches its corporate financial plan for the year.

MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@msa-ps.com

Equal Employment Opportunity/Affirmative Action Employer