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Remote Customer Support Representative Assistant Jobs in Decorah, IA

Neumo Holdings LLC

Senior Product Owner (Remote)

Decorah, IA · Remote

$129K - $170K/yr

Represent the product area in internal reviews and, at times, to external customers * Leverage AI ... Today, Neumo offers more administrative and financial support to government officials than any ...

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Remote Customer Support Representative Assistant information

See Decorah, IA salary details

$14

$19

$22

How much do remote customer support representative assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote customer support representative assistant in Decorah, IA is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $20.48 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support Representative Assistant vs Remote Customer Support Representative?

AspectRemote Customer Support Representative AssistantRemote Customer Support Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAssists support reps, often in a team setting, handling administrative tasksDirectly interacts with customers, resolving issues via chat, email, or phone
Employer & IndustryCustomer service departments across various industriesCustomer service departments across various industries
Search & Comparison IntentUnderstanding support roles assisting customer repsSeeking direct customer support roles

The main difference is that the Remote Customer Support Representative Assistant supports and assists the customer support team, handling administrative or preparatory tasks. In contrast, the Remote Customer Support Representative interacts directly with customers to resolve issues. Both roles require similar credentials and work in similar environments, but their responsibilities differ in scope and direct customer engagement.

What are the most commonly searched types of Remote Customer Support Representative jobs in Decorah, IA? The most popular types of Remote Customer Support Representative jobs in Decorah, IA are:
What are popular job titles related to Remote Customer Support Representative Assistant jobs in Decorah, IA? For Remote Customer Support Representative Assistant jobs in Decorah, IA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Representative Assistant jobs in Decorah, IA look for? The top searched job categories for Remote Customer Support Representative Assistant jobs in Decorah, IA are:
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Remote Customer Support Representative Assistant jobs near you

Product Owner (Remote)

Neumo Holdings LLC

Decorah, IA • Remote

Full-time

Posted 12 days ago

Job description

Job Summary

The Product Owner is a key liaison between market needs and the delivery of a solution. In this role, the Product Owner owns the backlog end-to-end—writing clear epics, user stories, and acceptance criteria, collaborating with engineering and UX, and leveraging AI tools to work efficiently at scale. The Product Owner works under general supervision, solves problems of low to moderate complexity, and makes recommendations within established product guidelines.

Duties and Responsibilities
  • Independently manage and prioritize the product backlog, ensuring the team always works on the highest-impact work
  • Author well-structured epics, user stories, and acceptance criteria; leverage AI tools (e.g., Claude, ChatPRD, Rovo) to produce and refine backlog artifacts efficiently and at scale
  • Lead the planning of product release plans and set expectations for delivery of new functionalities
  • Confirm that executed stories comply with Neumo’s Definition of Done
  • Collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to ensure successful product releases
  • Engage with customers and stakeholders to gather and validate requirements and feedback
  • Work closely with senior leadership to inform product strategy and provide updates on product progress and milestones
  • Analyze market trends and the competitive landscape to inform product decisions and strategy
  • Ensure the product aligns with user needs, business goals, and technical capabilities
  • Facilitate agile ceremonies, including sprint planning, reviews, and retrospectives
  • Monitor and report on product performance, quality, and usage metrics
  • Perform other duties as assigned
Education and Experience
  • 2+ years’ experience working in Agile methodology with a deep understanding of the phases of the Software Development Life Cycle; preferably in a Product Owner or Business Analyst role
  • Bachelor’s degree or equivalent work experience
  • Public sector or public sector software experience desired; tax administration, short-term rental, or revenue management solutions a plus
  • Proficiency with tools such as JIRA, Azure DevOps, and Figma; experience with AI productivity tools (e.g., Claude, ChatPRD, Copilot) to accelerate story creation and analysis
  • Understanding and experience with technical solutions and components (APIs, Middleware, Services, SQL)
Knowledge, Skills and Abilities
  • Ability to create epics, user stories, user journeys, wireframes, and basic diagrams to convey ideas
  • Strong written communication skills and client presence; able to translate effectively between technical and business audiences
  • Able to juggle multiple competing priorities
  • Ability to persuade, encourage, and motivate others to beat deadlines
Work Environment

The noise level in the work environment is usually moderate as the employee works remotely or in an office setting, at an individual workstation, using telephone and computer.

Physical Demands
  • Must be able to remain in a stationary position for most of the day
  • Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
  • This position needs to occasionally move about inside the office
  • The person in this position frequently communicates via telephone and video conference

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.