The Support Representative will be confident at troubleshooting and independently investigating ... Build Customer Satisfaction * Manage Work Remote Work Requirements: For associates working remotely ...
The Support Representative will be confident at troubleshooting and independently investigating ... Build Customer Satisfaction * Manage Work Remote Work Requirements: For associates working remotely ...
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Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a ... Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ...
Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a ... Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ...
Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a ... Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ...
Remote Customer Service Representative
Dalton, GA · Remote
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Rome, GA · Remote
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Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...
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Rome, GA · Remote
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We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...
We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...
We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...
We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...
We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...
We're looking for driven individuals to join our team as Sales Representatives in a fully remote ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...
Remote Spanish Bilingual Customer Service
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Remote Sales Representative
Plainville, GA · Remote
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Ranger, GA · Remote
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Remote Sales Representative
Ranger, GA · Remote
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Cohutta, GA · Remote
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Remote Sales Representative
Cohutta, GA · Remote
$69K/yr
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Fairmount, GA · Remote
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Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...
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Remote Sales Representative
Fairmount, GA · Remote
$69K/yr
Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...
Remote Sales Representative
Lyerly, GA · Remote
$69K/yr
Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Present benefit programs and assist clients with enrollment * Build and maintain strong client ...
Quick apply
Remote Sales Representative
Lyerly, GA · Remote
$69K/yr
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Remote Sales Representative
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Remote Sales Representative
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Remote Customer Support Representative Assistant information
See Calhoun, GA salary details
$13.37 - $14.12
3% of jobs
$14.12 - $14.87
3% of jobs
$14.87 - $15.62
6% of jobs
$15.62 - $16.38
8% of jobs
$16.78 is the 25th percentile. Wages below this are outliers.
$16.38 - $17.13
9% of jobs
$17.13 - $17.88
15% of jobs
The median wage is $18.18 / hr.
$17.88 - $18.63
15% of jobs
$19.33 is the 75th percentile. Wages above this are outliers.
$18.63 - $19.39
17% of jobs
$19.39 - $20.14
15% of jobs
$20.14 - $20.89
5% of jobs
$20.89 - $21.64
3% of jobs
$13
$18
$21
How much do remote customer support representative assistant jobs pay per hour?
What is the difference between Remote Customer Support Representative Assistant vs Remote Customer Support Representative?
| Aspect | Remote Customer Support Representative Assistant | Remote Customer Support Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service experience |
| Work Environment | Assists support reps, often in a team setting, handling administrative tasks | Directly interacts with customers, resolving issues via chat, email, or phone |
| Employer & Industry | Customer service departments across various industries | Customer service departments across various industries |
| Search & Comparison Intent | Understanding support roles assisting customer reps | Seeking direct customer support roles |
The main difference is that the Remote Customer Support Representative Assistant supports and assists the customer support team, handling administrative or preparatory tasks. In contrast, the Remote Customer Support Representative interacts directly with customers to resolve issues. Both roles require similar credentials and work in similar environments, but their responsibilities differ in scope and direct customer engagement.
Shaw Industries rating
7.6
Based on 108 frontline employees who took The Breakroom Quiz
224th of 536 rated manufacturers
Job description
Job Title
Commercial Support RepresentativePosition Overview
The Commercial Support Representative will act as a liaison, provide product and services support, and strategically and proactively resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The Support Representative will be confident at troubleshooting and independently investigating issues when they may not have enough initial information to answer customer questions or resolve complaints. Manage competing high demand commercial projects for customers with critical timelines and a dedicated hands-on salesforce targeting excellent service standards, responsiveness and maintaining a high-level customer experience.
Responsibilities:
- Connect with customers by listening to their needs and adapting those needs to a course of action that builds trust and satisfaction between Support Representative, customer, and Shaw.
- Maintain a high level of workflow and keen multitasking skills to persevere through all channels necessary to retain customer satisfaction during projects.
- Engage and leverage business partners such as inventory management, manufacturing, distribution, and sales to strategically make decisions that is in the best interest of the company and customer.
- Foster a service mentality of above and beyond customer requirements.
- Accountable for all aspects of the day-to-day business needs of assigned accounts for multiple product types and categories.
- Yield positive results in an ever-changing environment by incorporating critical thinking in day-to-day tasks and problem-solving methods to reach customer satisfaction.
- Collaborate with team members to ensure service remains seamless during short- and long-term absences.
- Preserve team cohesion by uniting as one and acting as a team player in an environment that envelopes change, stress and success.
- IT savvy that can set up equipment in their home and problem solve their own technical issues as needed. In addition, this person would have the experience needed to navigate efficiently through multiple applications using multiple monitors and resources.
- Achieve and/or exceed departmental performance requirements.
Requirements:
- High School Diploma/GED
- Two years of experience in a service environment.
- Working understanding of multiple computer systems and sites proficiently.
- Has a solution-focused mindset using critical thinking skills to enhance the customer and associate experience.
- Ability to communicate, both verbally and written, with people at all levels of the corporation, in a clear and concise manner.
- Maintain a professional virtual presence throughout each workday.
- Ability to work overtime or weekends as required by business needs.
Preferences:
- Knowledge of Shaw Online Live Order Entry and Order Modification, Glink and Salesforce.com
- Call Center, flooring, logistics, and/or supply chain experience
- Previous experience working in a remote work environment is a plus.
- Project management experience preferred, with the ability to coordinate multiple priorities and manage timelines.
- Account management experience preferred.
Competencies:
- Communicate Effectively
- Solve Problems
- Build Customer Satisfaction
- Manage Work
Remote Work Requirements:
For associates working remotely, the following arerequired:
Reliable Internet Connection:Must have a high-speed, wired internet connection (minimum 10mbps download / 3mbps upload) with no data limitations or restrictions.
Workspace Setup:A defined, ergonomic workspace is essential, free from distractions, to ensure a professional and effective work environment.
Availability:Remote employees must be available to work during inclement weather, emergencies, and be open to mandatory overtime or schedule adjustments as needed.
Location: Remote
Hourly Grade: P17
Shift Hours: 11:00am-8:00pm EST
Work Shift
8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AMWhat Shaw Industries employees say
Pay
Benefits
Hours and flexibility
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