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Remote Customer Service Jobs in Rochester, MA (NOW HIRING)

InsuraTec

Sales Representative (Remote)

Warwick, RI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Taunton, MA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Brockton, MA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Cranston, RI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

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All JobsCustomer Service JobsRemote Customer Service JobsRemote Customer Service Jobs in Rochester, MA

Remote Customer Service information

See Rochester, MA salary details

$10

$19

$27

How much do remote customer service jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for remote customer service in Rochester, MA is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $21.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service representative, and why are they important?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

How can I make 2000 a week working from home?

Remote customer service roles typically pay between $10 and $20 per hour, making it challenging to earn $2000 weekly without extensive hours or higher-paying positions. To reach that income level, you may need to work multiple shifts, gain specialized skills, or seek roles with higher pay rates such as technical support or sales, often requiring experience and strong communication skills.

What is the easiest remote job to get into?

Remote customer service positions are often considered among the easiest remote jobs to enter because they typically require minimal prior experience, basic communication skills, and familiarity with customer support tools. Many companies hire for these roles with short training periods and do not require specialized certifications.

What is a remote customer service job?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

How to make $1000 a week remote?

Remote customer service roles typically pay between $12 and $20 per hour, so earning $1000 weekly requires working approximately 50 to 83 hours. Increasing income can involve taking on multiple shifts, improving skills to qualify for higher-paying positions, or seeking roles with performance bonuses or commissions.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

How much does Amazon pay for remote customer service?

Amazon remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work independently in a virtual environment.
What job categories do people searching Remote Customer Service jobs in Rochester, MA look for? The top searched job categories for Remote Customer Service jobs in Rochester, MA are:
What cities near Rochester, MA are hiring for Remote Customer Service jobs? Cities near Rochester, MA with the most Remote Customer Service job openings:
Remote Customer Service jobs near you
Infographic showing various Remote Customer Service job openings in Rochester, MA as of July 2026, with employment types broken down into 89% Full Time, 7% Part Time, and 4% Contract. Highlights an 3% In-person, and 97% Remote job distribution, with an average salary of $40,193 per year, or $19.3 per hour.
Client Advocate/Paralegal

Client Advocate/Paralegal

Chisholm Chisholm & Kilpatrick Ltd.

Providence, RI • On-site, Remote

$43K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Job Type
Full-time
Description
Chisholm Chisholm & Kilpatrick (CCK) is a private, public-interest law firm offering rewarding work with a focus on disabled military veterans and their families, as well as a wide range of other individuals who have been denied life, health, and disability benefits.
CCK is seeking a compassionate and empathetic Client Advocate to join our growing team. This position plays a critical role in supporting our clients by answering their questions, providing updates, and ensuring they receive the highest level of care and service.
Position Summary:
The Client Advocate will serve as the first and main point of contact for our disabled veteran clients and their families in the Veterans Practice Group. The role involves managing a high volume of client calls and correspondence (email & regular mail), providing timely updates on their cases, answering questions, and ensuring that all communications are clear, professional, and supportive. A successful candidate will be responsible for ensuring that forms and casework are completed, case notes are accurately updated in CCK's case management system, and all client questions and concerns are addressed in a timely fashion following CCK's policies.
Responsibilities:
  • Professionally manage a high volume of phone calls and email correspondence with clients and their families providing status updates and answering questions
  • Utilize internal systems to retrieve relevant information and provide accurate status updates
  • Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism
  • Draft basic forms
  • Draft written correspondence to clients and VA
  • Update CCK's case management program files with all client conversations, pertinent correspondence, and information
  • Attend training sessions as directed by the supervisor
  • Assist with the training of new Client Advocate/Paralegals as needed

Requirements
  • High School degree required; Bachelor's degree or equivalent experience in a related field preferred
  • Experience in client services, customer support, or a related field is a plus
  • Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically
  • Proven experience in conducting professional phone conversations and communicating sensitive or confidential information
  • Ability to make sound judgments and decisions
  • Detail-oriented with the ability to prioritize tasks and meet deadlines
  • Comfortable working independently and as part of a team
  • Proficiency in Microsoft Office, Outlook, and Adobe Acrobat
  • Fluency in English; Bilingual in Spanish is a plus
  • Ability to successfully obtain and maintain a Personal Identity Verification (PIV) card and required VA network access, which includes a government background check, is required for this position.

Compensation & Benefits:
  • Starting annual salary is $43,775 per year
  • CCK offers options for medical, dental, and vision insurance (including employer-paid medical insurance for the employee!) and other wellness benefits
  • Gym membership reimbursement
  • 15 days of PTO (increasing over time) plus 12 paid company holidays in 2026
  • 401k matching
  • Paid Parental Leave

Additional Details:
  • This role is available onsite at our Providence, RI Headquarters or remotely in the following states: CO, CT, FL, GA, IL, LA, ME, MA, NJ, NC, OH, RI, SC, TX, UT, VA
  • Work Schedule: This is a full-time position, Monday through Friday. You may choose one of the following shifts: 8:00-4:30 pm ET, 8:30 - 5:00 pm EST, or 9:00 - 5:30 EST with a 30-minute lunch period.
  • Remote Work Expectations: While this role offers the flexibility of working remotely, it is not a flexible schedule. Employees are expected to maintain the set working hours and dedicate their full attention to the role during this time. Remote work requires a professional, distraction-free environment to ensure productivity and accuracy. Employees must have reliable access to their own internet connection (30 Mbps upload speeds, minimum) and internet router to work remotely.
  • Later stages of the interview process include an assessment, internet speed test, and a reference check.

For additional details on the position, check out our blog
CCK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
If you are passionate about assisting our Veterans Practice Group and providing high-quality service to our clients, we encourage you to apply for this exciting opportunity.
#LI-CCK
Salary Description
Starting salary is $43,775

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