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Remote Customer Service Jobs in Ripon, WI (NOW HIRING)

J. J. Keller

Customer Service Specialist

Neenah, WI · Remote

$23.50/hr

Remote / Work from Home in the US #LI-Remote Work Hours: Monday-Friday (1) 7:00am-3:30pm (1) 7:30am ... In this Customer Service Specialist role, you will be responsible for answering calls from our ...

APR

Personal Lines Account Manager | Remote

Eden, WI · Remote

$60 - $80K/hr

Eden, WI | Remote Salary : $60-$80k + Benefits Independent insurance agency is seeking a licensed personal lines account manager or personal lines CSR to service a book of personal insurance accounts.

InsuraTec

Sales Representative (Remote)

Oshkosh, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Neenah, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Waupun, WI · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

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See Ripon, WI salary details

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How much do remote customer service jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for remote customer service in Ripon, WI is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service representative, and why are they important?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is a remote customer service job?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

What cities near Ripon, WI are hiring for Remote Customer Service jobs? Cities near Ripon, WI with the most Remote Customer Service job openings:
Remote Customer Service jobs near you
Infographic showing various Remote Customer Service job openings in Ripon, WI as of May 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,478 per year, or $19 per hour.
Customer Service Specialist

Customer Service Specialist

J. J. Keller & Associates, Inc.

Neenah, WI • Remote

$23.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Requisition #: 20688
Functional Area:  Client Service
Employment Type:  Full-Time
Work Options:  Remote / Work from Home in the US #LI-Remote
Work Hours:  Monday-Friday (1) 7:00am-3:30pm (1) 7:30am-4:00pm

Position Summary

Join J. J. Keller as we help employers protect people and the businesses they run. With more than 7 million employers in this country, the need for our safety and compliance solutions is always growing. We have a highly supportive, ethical and remote-friendly culture, with the majority of our associates working from home.
 

J. J. Keller has an opening in our Managed Services department for a Customer Service Representative. This department is comprised of fleet and regulatory compliance experts who clients rely on to off-load the time consuming / complex tasks of managing driver safety and vehicle compliance. Our internal team of almost 600 compliance associates perform work to ensure our clients stay up-to-date on various regulatory requirements. 

In this Customer Service Specialist role, you will be responsible for answering calls from our clients and assisting them with obtaining trip permits in a timely and accurate manner.

Why J. J. Keller?
  • $23.50/hr. 
  • 17 days of PTO + 8 Paid Company Holidays + 1 Paid Floating Holiday 
  • Annual Reviews + Merit Increases + Quarterly Bonus Program
  • New Hire On-the-Job Training
  • Career Growth Opportunities
  • Medical + Dental + Vision Insurance
  • 401(k) with Employer Match + Company-funded Profit Sharing
Job Responsibilities
  • Serves as the primary interface with clients to determine trip permit requirements, to include such tasks as:
    • Maintaining an open line of communication via phone, e-mail, fax, and correspondence
    • Educating clients on regulatory requirements, providing interpretations and best practices
    • Determining clients' needs and how J. J. Keller can best serve those needs
  • Initiates and maintains work orders to ensure proper permits are being secured.
  • Monitors completion of permits and provides feedback to clients as necessary.
  • Secures temporary permits (fuel/trips, oversize/overweight, annual and regional) for clients in an accurate and timely manner. Validates accuracy of permits and distributes to clients.
  • Maintains appropriate documentation, such as client profile, call notes, state fees to be charged to clients, charges applied to corporate credit card and escrow funds, work order information, etc.
  • Assists with resolving issues related to permits, client service, invoicing and payments.
  • Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.
  • Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.  Adheres to the department's data security policies pertaining to Personal Identification Information.
Qualifications

    Experience:

    • 3+ years of experience in customer service environment, with 1+ years being in a call center.

    Education:

    • High School Graduate or General Education Degree (GED).

    Other Skills/Qualifications:

    • Must be proficient in the use of a PC and MS Office Suite, including intermediate functions.
    • Commitment to providing outstanding client service.
    • Excellent verbal and written communication skills.
    • Strong organizational, problem solving, and analysis skills.
    • Ability to work in a fast-paced, deadline driven environment.
    • Knowledge of applicable regulations preferred.
    • Willingness to participate in background check/fingerprinting requirements at state or local jurisdictions to obtain access as needed to fulfill services.
       
    Physical Requirements

    Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. 

    We Protect People & The Businesses They Run™

    Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

    J. J. Keller History:  November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

    J. J. Keller Career Stories:  Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

    J. J. Keller Earns 8th Great Place to Work Certification™:  Click HERE to find out what makes J. J. Keller great.

    J. J. Keller Certified as a Top 100 Most Loved Workplace® in America:  Click HERE to find out why our associates LOVE working at J. J. Keller.

    2024 Top Company for Women to Work for in Transportation:  Click HERE to learn more about this prestigious recognition.

    If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

    Professional Referral Program:  Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired.

    J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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