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Remote Customer Service Jobs in Crete, IL (NOW HIRING)

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$20/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment) * 1 year experience with call center KPI understanding * 1 year experience working in an office ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$20/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment) * 1 year experience with call center KPI understanding * 1 year experience working in an office ...

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Remote Customer Service information

See Crete, IL salary details

$9

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How much do remote customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote customer service in Crete, IL is $18.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.05 per hour, depending on experience, location, and employer.

What is a remote customer service?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

What are the most commonly searched types of Customer Service jobs in Crete, IL?

The most popular types of Customer Service jobs in Crete, IL are:

What are popular job titles related to Remote Customer Service jobs in Crete, IL?

For Remote Customer Service jobs in Crete, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service jobs in Crete, IL look for?

The top searched job categories for Remote Customer Service jobs in Crete, IL are:

What cities near Crete, IL are hiring for Remote Customer Service jobs?

Cities near Crete, IL with the most Remote Customer Service job openings:

Remote Customer Service jobs near you
Infographic showing various Remote Customer Service job openings in Crete, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,453 per year, or $18 per hour.

Customer Service Representative

Clarity Partners LLC

Chicago, IL • Remote

$17.25/hr

Full-time

Re-posted 10 days ago

Job description

Description

Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring! 

Clarity Partners is seeking a fully remote Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This position will serve as the first point of contact for customers seeking assistance over the phone or through email. This position is responsible for analyzing and responding to queries involving bills and charges.

Responsibilities:

  • Act as the initial and primary point of contact for customers reaching out for assistance, through inbound phone calls and emails.
  • Provide proper resolutions and deliver accurate information for customer account related questions, concerns and requests while fully adhering to all policies, procedures, and protocols.
  • Walk the customer through and explain billing types, charges, and rates.
  • Thoroughly research and analyze each customer inquiry by taking the appropriate action to effectively resolve each situation.
  • Direct unresolved and out of scope issues to the next level of support personnel or to the proper department.
  • Promote and demonstrate a positive customer and team experience by maintaining the highest standards of personal ethics, service quality, communication, and professionalism always.
  • Provide accurate information on billing types, charges, rates, and municipal requirements.

Requirements

Requirements:

  • 1-3 years of experience servicing customers within a call center and billing environment.
  • Exhibit strong and effective verbal and written communication skills and demonstrates a professional, friendly, and courteous demeanor.
  • Proficiency in English.
  • Computer literate with pc knowledge and the ability to navigate through multiple applications effortlessly.
  • Effective keyboarding and computer skills with the ability to type at least 35 wpm minimum.
  • Must commit to maintaining good attendance with minimal unscheduled attendance occurrences including late arrivals, early leaves, and absences.
  • Must have a strong attention to detail, time management and organizational skills to achieve quality work performance.
  • Highschool diploma or GED required.

Clarity is committed to fair and equitable compensation practices. For the Customer Service Representative role, the hourly rate is $17.25/hr. The pay rate represents a good faith estimate that Clarity reasonably expects to pay for this job at the time of posting.

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