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Remote Customer Service Jobs in Berkeley, IL (NOW HIRING)

Novolex

Customer Service Representative

Lake Forest, IL · On-site +1

$22.60/hr

As a Customer Service Representative, you will play a vital role in supporting the company's profit ... Park City, FL; or Raleigh, NC - This role is a hybrid role, not strictly remote. Key ...

Novolex

Customer Service Representative

Lake Forest, IL · On-site +1

$22.60/hr

As a Customer Service Representative, you will play a vital role in supporting the company's profit ... Park City, FL; or Raleigh, NC - This role is a hybrid role, not strictly remote. Key ...

Staples, Inc.

Customer Service Representative

Schaumburg, IL · On-site +1

$15.75 - $21.25/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

Customer Service Representative

Aurora, IL · On-site +1

$15.50 - $21/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

Customer Service Representative

Naperville, IL · On-site +1

$16 - $21.75/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Staples, Inc.

Customer Service Representative

Lincolnshire, IL · On-site +1

$16.75 - $23/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Convert leads and opportunities into profitable sales while delivering exceptional customer service.

Rise25

Customer Service Representative

Chicago, IL · Remote

$16.50 - $22.25/hr

This customer service role is critical in helping Rise25 create successful and ROI-driven podcasts ... This position is remote and self-paced. You can work from anywhere with a good Internet connection.

Henkel AG & Co. KGaA

Field Technician

Elk Grove Village, IL · Remote

$19.50 - $26.50/hr

Leverage customer feedback to drive optimization in customer service and identify new business ... Drive customer experience by optimizing automated customer interactions and enhancing remote ...

Staples, Inc.

Customer Service Representative

Naperville, IL · Remote

$16 - $21.75/hr

Educate customers on Quill products, programs, consolidation opportunities, and value-added services. * Collaborate with internal business partners to maximize account potential and deliver an easy ...

HUB

Customer Service Representative

Chicago, IL · Remote

$50K/yr

We are looking for a Digital Customer Service Representative to join our firm. This role is viewed as a developmental position with the objective of obtaining the skills, proficiencies and sustained ...

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All JobsCustomer Service JobsRemote Customer Service JobsRemote Customer Service Jobs in Berkeley, IL

Remote Customer Service information

See Berkeley, IL salary details

$9

$18

$26

How much do remote customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote customer service in Berkeley, IL is $18.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

What is a remote customer service?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

What are the most commonly searched types of Customer Service jobs in Berkeley, IL? The most popular types of Customer Service jobs in Berkeley, IL are:
What job categories do people searching Remote Customer Service jobs in Berkeley, IL look for? The top searched job categories for Remote Customer Service jobs in Berkeley, IL are:
What cities near Berkeley, IL are hiring for Remote Customer Service jobs? Cities near Berkeley, IL with the most Remote Customer Service job openings:
Remote Customer Service jobs near you
Infographic showing various Remote Customer Service job openings in Berkeley, IL as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,635 per year, or $18.6 per hour.

Customer Service Representative

System One

Downers Grove, IL • Remote

$20 - $28/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago

Job description

Job Title: Customer Service Representative Location: Downers Grove, Illinois Type: Contract to Hire Compensation: $20.00 – $28.00 Work Model: Hybrid – onsite and remote Hours: 40.0

Responsibilities

  • Promote customer satisfaction in all aspects of Customer Service, following all company policies and procedures.
  • Process all requests from customers in a timely manner so as to provide excellent service.
  • Become familiar with markets as they relate to Customer Service.
  • Place customer orders received by phone, e-mail, fax, mail; arrange for timely delivery.
  • Arrange for and expedite product shipments.
  • Report order status to customers and field sales.
  • Act as liaison between customer and plant personnel to expedite customer orders, respond to customer inquiries, and resolve customer issues.
  • Encourage customers to place system orders to include additional supplies.
  • Achieve customer satisfaction by mastery of all customer service policies and procedures.

Requirements

  • Minimum High school diploma; College degree preferred.
  • 1-2 years Customer Service experience strongly preferred.
  • Effective interpersonal skills including the ability to develop and maintain effective working relationships with customers and employees.
  • Effective organization, time management skills, and effective problem-solving skills are required.
  • Experience with Microsoft Office, order entry software and email.
  • Ability to deal well with difficult people/stressful situations.
  • SAP experience desired.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #562-Joule Staffing - Edison