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Remote Customer Service Representative Jobs in Troy, IL

CareVet

Veterinary Customer Care Representative

Florissant, MO · Remote

$16 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... services. We're seeking a compassionate Care Coordinator to serve as the guiding voice for families ... This is a remote position, but candidates must be located in the Mountain or Central U.S. time ...

Copeland

Customer Service Manager

Saint Louis, MO · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

This role oversees daily customer service activities, develops and coaches employees, drives ... Experience managing remote or globally dispersed teams. * Experience supporting ERP implementations ...

HMG Careers

Sales Representative Remote

Saint Louis, MO · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Norwood Court, MO · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Beverly Hills, MO · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Northwoods, MO · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Hillsdale, MO · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service Representative JobsRemote Customer Service Representative JobsRemote Customer Service Representative Jobs in Troy, IL

Remote Customer Service Representative information

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How much do remote customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote customer service representative in Troy, IL is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like live chat or CRM software. Many employers also require a quiet workspace and reliable internet connection, and some roles may prefer or require specific certifications or training in customer service techniques.

What are the most commonly searched types of Customer Service Representative jobs in Troy, IL?

The most popular types of Customer Service Representative jobs in Troy, IL are:

What job categories do people searching Remote Customer Service Representative jobs in Troy, IL look for?

The top searched job categories for Remote Customer Service Representative jobs in Troy, IL are:

What cities near Troy, IL are hiring for Remote Customer Service Representative jobs?

Cities near Troy, IL with the most Remote Customer Service Representative job openings:

Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Troy, IL as of August 2026, with employment types broken down into 79% Full Time, 9% Part Time, and 12% Contract. Highlights an 100% Remote job distribution, with an average salary of $36,417 per year, or $17.5 per hour.

Shared Services Representative - Remote - Fleet Management

Enterprise Holdings

Saint Louis, MO • On-site, Remote

$17.69 - $18.94/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Enterprise Holdings rating

7.2

Company rating: 7.2 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

111th of 173 rated vehicle equipment hire

Job description

Overview
As we continue to build our team in support of our vision to the be the world's best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Shared Services Representative!
The Shared Services Representative for our National Service Department will primarily be responsible for ensuring timely follow up on maintenance replacement rentals and roadside related services, while communicating client approval of repairs to maintenance facilities. The Shared Services Representative will also assist with various tasks, projects, and reports related to managing vehicle recalls, historical repair orders, and manufacturer claims.
This is a full-time, work from home position, that will allow you to work 100% from your home residence in the St. Louis Metropolitan area. Our National Service Department operates between the hours of Monday through Friday 5a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. Schedules are based on current business needs and will require working full-time, 40 hours per week.
The pay range for this position is $17.69 - $18.94 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business of organizational needs.
Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts, and more!
Company Overview
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 800,000 vehicles and growing at 5 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it's also great for employees.
Responsibilities
Responsibilities include:
  • Monitor the advancement of live jobs by conducting follow ups to vendor partners, clients, and maintenance repair facilities in a timely manner
  • Communicate status of live jobs and vehicles out of service at repair facilities by noting internal system and emailing or calling clients
  • Identify and escalate customer service opportunities related to roadside assistance or delays in repairs
  • Extend replacement rentals to accommodate alternate transportation for fleet drivers
  • Consult with, and make recommendations to, clients regarding vehicle repair service progression
  • Relay repair approvals to repair facilities on behalf of the client

Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
Minimum Qualifications:
  • Must be 18 years of age or older
  • Must live in the St. Louis Metropolitan area or surrounding Missouri or Illinois counties
  • Must live in the state of Missouri or Illinois
  • One (1) year of Customer Service experience
  • One (1) year of administrative support experience
  • Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook)
  • Must have the ability to meet all work from home technical requirements
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:
  • Executing
  • Customer Service
  • Detail Oriented
  • Analyzing
  • Communication
  • Flexibility

Work From Home (WFH) Requirements:
  • Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
  • High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)

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