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Remote Customer Service Representative Jobs in Sandy, UT

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 ...

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All JobsCustomer Service Representative JobsRemote Customer Service Representative JobsRemote Customer Service Representative Jobs in Sandy, UT

Remote Customer Service Representative information

See Sandy, UT salary details

$9

$17

$25

How much do remote customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote customer service representative in Sandy, UT is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like live chat or CRM software. Many employers also require a quiet workspace and reliable internet connection, and some roles may prefer or require specific certifications or training in customer service techniques.
What are the most commonly searched types of Customer Service Representative jobs in Sandy, UT? The most popular types of Customer Service Representative jobs in Sandy, UT are:
What are popular job titles related to Remote Customer Service Representative jobs in Sandy, UT? For Remote Customer Service Representative jobs in Sandy, UT, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Representative jobs in Sandy, UT look for? The top searched job categories for Remote Customer Service Representative jobs in Sandy, UT are:
What cities near Sandy, UT are hiring for Remote Customer Service Representative jobs? Cities near Sandy, UT with the most Remote Customer Service Representative job openings:
Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Sandy, UT as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,171 per year, or $17.9 per hour.

Customer Service Specialist

Beddy's

South Jordan, UT • On-site, Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

CUSTOMER SERVICE SPECIALIST (CSS)


BEDDY'S IS PROUD TO PROVIDE A WORK ENVIRONMENT FOCUSED ON BEING FUN, FAIR, AND FLEXIBLE. OUR EMPLOYEES TAKE CARE OF ONE ANOTHER AND WORK AS A TEAM IN VARIOUS ROLES AS NEEDED.

Hours


Full-Time:

  • 40 hours per week
  • Standard schedule is 8 hours per day in-office
  • Some evening availability may be required


Location

Beddy's offices; 5491 Hammerfest Dr. #201 South Jordan, UT 84009. Must live in Utah and be able to work in our South Jordan office Monday - Thursday.


Pay

$17.00 per hour


DESCRIPTION

Customer Service Specialists support our customers across multiple communication channels while helping maintain a consistent, thoughtful experience that reflects the Beddy's brand.


This role focuses on clear communication, problem-solving, and strong attention to detail. Team members are expected to manage their time well, stay up to date on products and policies, and contribute to both daily support and ongoing team needs.


All Customer Service Specialists share the same core responsibilities. In addition, each team member is assigned an area of focus to support team coverage and business needs. These assignments do not change the role or level of the position and may shift over time.


RESPONSIBILITIES

  • Proficient in customer service platforms (Gorgias or similar) with a focus on email and chat
  • Understand and apply company policies as they relate to customer interactions
  • Provide a positive, solutions-focused support experience for customers
  • Communicate clearly and professionally across all channels
  • Collaborate with team members and leadership to ensure consistency
  • Maintain a strong understanding of products, services, and current initiatives
  • Accurately document customer interactions, feedback, and relevant details
  • Identify trends, recurring issues, and opportunities to improve the customer experience
  • Manage time effectively and prioritize tasks to meet response expectations
  • Assist with coverage during high-volume periods or team absences
  • Participate in team meetings and ongoing training
  • Complete additional assignments and projects as directed


ASSIGNED AREAS OF FOCUS

(Designated by Manager; all CSS team members support across channels as needed)

Email & Chat

  • Support the majority of customer inquiries through email and chat
  • Ensure timely, accurate responses and clear resolution paths
  • Handle questions, concerns, and order support with attention to detail
  • Maintain organized and thorough documentation within the platform
  • Monitor and respond to customer reviews as assigned

Social Media & Phones

  • Support customer interactions across social platforms and phone channels
  • Engage with customers in a way that reflects brand voice and tone
  • Monitor activity, respond to inquiries, and identify engagement opportunities
  • Provide a consistent and positive experience across public-facing channels
  • Escalate or route conversations as needed

Customer Resolutions & Support

  • Manage shipping protection claims, chargebacks, and order-related concerns
  • Resolve issues related to shipping, missing items, and delivery exceptions
  • Review and respond to customer feedback and reviews as assigned
  • Research and follow through on more complex customer situations
  • Maintain accurate documentation and ensure clear resolution outcomes
  • Identify patterns or recurring issues and share insights with the team
  • Step in to support other channels during high-volume periods or as needed


PERFORMANCE EXPECTATIONS

  • Maintain consistent, timely responses within assigned responsibilities
  • Communicate in a way that reflects Beddy's brand voice and values
  • Demonstrate accuracy in applying policies and documenting interactions
  • Show ownership of assigned work and follow through to completion
  • Stay informed on product updates, processes, and team communication
  • Be adaptable and willing to support shifting team needs
  • Contribute to a positive, collaborative team environment
  • Identify opportunities to improve the customer experience and share feedback


REQUIREMENTS

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred (or equivalent experience)
  • Experience with customer service platforms such as Gorgias or similar tools preferred
  • Familiarity with social media platforms (Instagram, Facebook, TikTok) preferred
  • Basic proficiency in Google Workspace and/or Microsoft Office
  • Strong written and verbal communication skills
  • Ability to self-manage, prioritize, and complete tasks accurately and on time
  • Comfortable working both independently and as part of a team
  • Positive, solutions-oriented approach to customer interactions
  • Reliable internet access for remote work (every Friday)


COMPENSATION AND BENEFITS

  • Health, dental, vision, and life insurance
  • 401(k) with company match, 1 year waiting period
  • Paid time off and paid holidays
  • Employee product discount
  • Schedule: Monday-Thursday in office (South Jordan, UT area), Friday remote.

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