Remote Customer Service Representative Jobs in Rathdrum, ID

Amphenol Network Solutions, headquartered in Liberty Lake, Washington, is a division of Amphenol Corporation, one of the world’s largest manufacturers of interconnect products, with global headquarters in Wallingford, Connecticut. Guided by a bold vision to connect people with technology, Amphenol serves a wide range of markets, including IT Datacom, Mobile Devices, Mobile Networks, Broadband, Industrial, Automotive, Commercial Aerospace, and Military.

At Amphenol Network Solutions, we are at the forefront of global connectivity, delivering a highquality, seamless portfolio of fiber distribution, cable management, power solutions, racks, passives, and enclosures. From fiber crossing oceans to networks spanning continents, our technologies enhance the performance of our customers’ products, systems, and networks—one connection at a time.

Recently recognized as one of the Best Places to Work in the Inland Northwest, we believe that coming to work every day is a choice—and a meaningful one. We foster an environment where innovative, hardworking, passionate, honest, and funloving people thrive. If you’re looking to be part of a global force shaping the future of communication and connectivity, you’ve found it.

POSITION SUMMARY

This is an opportunity to serve as a trusted advisor and technical leader for Amphenol Network Solutions’ largest broadband customers. In this role, you will partner across Sales, Product Management, and Engineering to support customer acquisition, project implementation, and custom network solutions. As a member of our fast-moving Mission Critical team, you will work with outside sales and channel partners to grow new business, support strategic accounts, and represent Amphenol Network Solutions as a thought leader at industry events and tradeshows.

We value people who build trust, model our core values, and deliver results. Success in this role will be measured by sales activity, revenue, profitability, and alignment with company strategy.

We are seeking a Broadband Sales Engineer to support our U.S.-based Strategic Accounts team in a remote role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Partner with Sales leadership to define and track key performance indicators.
• Develop new broadband accounts by engaging key stakeholders, qualifying ANS as a vendor, and winning business.
• Grow existing accounts by increasing win rates, expanding geographic reach, and broadening lines of business.
• Lead solution selling by developing value propositions, supporting technical sales, and aligning opportunities to company strategy.
• Maintain accurate pipeline forecasts and sales activity in CRM.
• Collaborate with Product Management, Marketing, Estimating, Operations, and Administration to shape offerings and improve the customer experience.
• Represent ANS at tradeshows, customer meetings, pricing reviews, and other strategic sales activities.

EDUCATION AND/OR EXPERIENCE

• 5+ years of experience in broadband, cable MSO, telecom, or networking environments
• Strong understanding of cable broadband architecture and fiber infrastructure
• Understand broadband operational environments, including headends, regional data centers, OSP topology, and edge architecture
• Experience supporting technical sales cycles or customer-facing engineering roles

TECHNICAL SALES SUPPORT

• Provide pre- and post-sales technical leadership for broadband accounts.
• Translate customer business and network requirements into practical, differentiated solutions.
• Lead discovery sessions, architecture reviews, demonstrations, and proof-of-concept activities.
• Develop proposals, network diagrams, bills of material, and technical presentations.

LANGUAGE AND PEOPLE SKILLS 

Amphenol values clear communication, teamwork, accountability, and a competitive spirit. The ideal candidate builds strong relationships, elevates others, and thrives in a lean, fast-paced environment.

COMPUTER SKILLS

Amphenol uses Mac computers running macOS or Windows. Proficiency in Microsoft Office, CRM systems, and Excel-based data analysis is required, along with a willingness to learn new tools.

PHYSICAL & MENTAL DEMANDS

The role requires the ability to lift up to 60 pounds; sit, stand, type, and use the phone for extended periods; and travel to customer locations. The ideal candidate can focus on detailed information, resolve technical issues independently, and manage high-pressure business situations with professionalism.

WORK ENVIRONMENT

This role may be remote, with time spent in a corporate office as needed. Frequent domestic and occasional international travel are required.

COMPENSATION

Pay Range: $100K - $135K (annualized for all non MFG positions, even if hourly) 

Status: Exempt

Other Compensation Offered: Commission – This position is eligible for a healthy commission plan. Bonus - This position is bonus eligible based on the performance of the Company.

Employee Benefits: Our employee benefits include Medical, Dental, Vision, HSA/FSA accounts, Critical Illness, Hospital Indemnity, STD, LTD, Life, AD&D, Retirement with match, Flexible Schedules, Holiday Pay, Vacation Pay, and Sick Pay. Check out our Careers Page for more information regarding our benefits.

QUALITY STATEMENT

Amphenol Network Solutions is committed to delivering an extraordinary customer experience that meets or exceeds our customer’s requirements and satisfaction as we continually improve the effectiveness of our Quality Management System.

ANS is an equal employment opportunity (EEO) employer and will not discriminate against any employee or applicants because of his or her race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information or any other reason prohibited by law. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities in a non-discriminatory fashion.
ANS complies with applicable local, state, and federal statutes governing “equal employment opportunity” and nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, and transfers.