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Remote Customer Service Representative Jobs in Edgewood, MD

Millman Multimedia

Customer Service Associate

Hunt Valley, MD · On-site +1

$13.75 - $19/hr

Your success as a Customer Service Representative is the beginning of an exciting journey with us. Collaborative Environment : Join a supportive team culture that values collaboration, creativity ...

Nations Photo Lab

Customer Service Associate

Hunt Valley, MD · On-site +1

$13.75 - $19/hr

Your success as a Customer Service Representative is the beginning of an exciting journey with us. Collaborative Environment : Join a supportive team culture that values collaboration, creativity ...

XACT

Customer Service Specialist - MD

Baltimore, MD · On-site +1

$14.99 - $15/hr

This is a remote position. Customer Service Specialist - Make a Difference for Our Customers Every Day Position Overview: We are looking for energetic individuals who have an interest in providing ...

XACT

Customer Service Specialist - MD

Baltimore, MD · On-site +1

$14.99 - $15/hr

This is a remote position. We are looking for energetic individuals that have an interest in providing our clients/customers with excellent customer service from your secured home office.

Symmetry

Remote Sales Representative

Baltimore, MD · On-site +1

$75K - $180K/yr

Remote Sales Representative Must be authorized to work in the US, no work visas offered at this ... Building relationships with clients and providing top-notch customer service will be crucial, even ...

Symmetry

Remote Sales Representative

Baltimore, MD · Remote

$75K - $180K/yr

Remote Sales Representative Must be authorized to work in the US, no work visas offered at this ... Building relationships with clients and providing top-notch customer service will be crucial, even ...

micro1 AI

Director of Biostatistics

Baltimore, MD · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

Empire State Careers

Remote Sales Rep

Baltimore, MD · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Lone Star Careers

Remote Sales Rep

Baltimore, MD · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

micro1 AI

Biostatistician

Baltimore, MD · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

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All JobsCustomer Service Representative JobsRemote Customer Service Representative JobsRemote Customer Service Representative Jobs in Edgewood, MD

Remote Customer Service Representative information

See Edgewood, MD salary details

$9

$18

$26

How much do remote customer service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote customer service representative in Edgewood, MD is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.58 per hour, depending on experience, location, and employer.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or related tools like CRM software. Many employers also require a reliable internet connection and a quiet workspace, and some roles may prefer prior experience or certifications in customer service. Training is often provided by the employer after hiring.

What are popular job titles related to Remote Customer Service Representative jobs in Edgewood, MD?

For Remote Customer Service Representative jobs in Edgewood, MD, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Representative jobs in Edgewood, MD look for?

The top searched job categories for Remote Customer Service Representative jobs in Edgewood, MD are:

What cities near Edgewood, MD are hiring for Remote Customer Service Representative jobs?

Cities near Edgewood, MD with the most Remote Customer Service Representative job openings:

Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Edgewood, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $38,483 per year, or $18.5 per hour.

Healthcare Customer Service Advocate (Remote)

System One

Baltimore, MD • Remote

$28.75/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Job description

Healthcare Customer Service Advocate II (Remote)

Location: Remote (Must reside in D.C., MD, or VA) Contractor Work Model: 100% Remote Type: 5-month Contract-to-Hire Schedule: Full-time Pay Rate: $28.75/hr

About the Role

We’re hiring a Customer Service Advocate II to support customers in a fast-paced call center environment. You’ll handle inquiries related to benefits, claims, eligibility, and billing, and you’ll also help customers use digital/self-service tools. This is a strong fit for someone who’s empathetic, professional on the phone, and comfortable juggling multiple systems.

Health insurance or healthcare customer service experience is highly preferred.

What You’ll Do

  • Answer inbound calls from customers and business partners regarding:
    • Plan/product information and benefits
    • Claims questions and first-level claims research
    • Eligibility and billing inquiries
  • Provide first-level issue resolution by gathering details, researching accounts, and confirming accuracy in the system
  • Explain benefit usage, limitations, and relevant plan details in an easy-to-understand way
  • Document every interaction accurately in the system according to required guidelines
  • Provide basic technical support/troubleshooting for online portals, digital tools, and electronic applications
  • Prioritize tasks and multitask efficiently (calls + multiple screens/systems) while meeting quality and performance goals
  • Identify underlying needs and guide customers to the right resources, programs, or services
  • Participate in ongoing training to stay current on services, updates, and best practices

What We’re Looking For (Must-Haves)

  • High School Diploma or GED
  • 3+ years of customer service experience
  • Call center experience
  • Strong empathy and ability to build trust quickly with customers
  • Strong PC navigation and data entry skills; comfortable working across multiple applications
  • Clear verbal and written communication skills

Highly Preferred

  • Health insurance / health plan / healthcare customer service background
  • Experience supporting benefits, claims, eligibility, and billing questions

What You Can Expect

  • Remote work model
  • Supportive training and ongoing learning
  • Opportunity to convert to a permanent role based on performance and business need

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-1

Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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