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Remote Customer Service Representative Jobs in Cullman, AL

SPECIALTY RX, Inc.

Billing Representative- Remote

Cullman, AL · On-site +1

$15.75 - $20.50/hr

The highest priority of each employee is to deliver top-quality service to our customers and colleagues, whether directly or through supporting others. This outlines the primary responsibilities ...

Marmon

Director of Sales - East

Hartselle, AL · Remote

Anticipate customer needs and proactively address those needs. * Identify growth opportunities ... Service, Concert Tickets, Amusement Parks, and much more. * Additional Benefits Not Listed #Remote ...

Marmon

Director of Sales - East

Hartselle, AL · Remote

Anticipate customer needs and proactively address those needs. * Identify growth opportunities ... Service, Concert Tickets, Amusement Parks, and much more. * Additional Benefits Not Listed #Remote ...

Marmon

Director of Sales - East

Hartselle, AL · Remote

Anticipate customer needs and proactively address those needs. * Identify growth opportunities ... Service, Concert Tickets, Amusement Parks, and much more. * Additional Benefits Not Listed #Remote ...

LIBERTY NATIONAL

Sales Representative

Cullman, AL · Remote

We empower our customers to Make Tomorrow Better by offering products that help secure their ... service-first mindset, and promoting from within. Our actions today have a lasting impact on ...

Priority1

Territory Manager-Remote

Decatur, AL · On-site +1

... to-business product/service sales in Decatur. We are looking for enthusiastic, polished ... The Priority1 value proposition delivers best in class solutions for customers, while also reducing ...

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All JobsCustomer Service Representative JobsRemote Customer Service Representative JobsRemote Customer Service Representative Jobs in Cullman, AL

Remote Customer Service Representative information

See Cullman, AL salary details

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How much do remote customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote customer service representative in Cullman, AL is $16.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.46 per hour, depending on experience, location, and employer.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or related tools like CRM software. Many employers also require a reliable internet connection and a quiet workspace, and some roles may prefer prior experience or certifications in customer service. Training is often provided by the employer after hiring.

What are the most commonly searched types of Customer Service Representative jobs in Cullman, AL?

The most popular types of Customer Service Representative jobs in Cullman, AL are:

What are popular job titles related to Remote Customer Service Representative jobs in Cullman, AL?

For Remote Customer Service Representative jobs in Cullman, AL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Representative jobs in Cullman, AL look for?

The top searched job categories for Remote Customer Service Representative jobs in Cullman, AL are:

What cities near Cullman, AL are hiring for Remote Customer Service Representative jobs?

Cities near Cullman, AL with the most Remote Customer Service Representative job openings:

Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Cullman, AL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $34,494 per year, or $16.6 per hour.

Billing Representative- Remote

SPECIALTY RX, Inc.

Cullman, AL • On-site, Remote

$15.75 - $20.50/hr

Full-time

Posted 24 days ago

Job description

Description
At Specialty Rx, Inc., our mission is to provide exceptional service guided by our CARE culture - Commitment, Accountability, Respect, and Excellence. The highest priority of each employee is to deliver top-quality service to our customers and colleagues, whether directly or through supporting others. This job description outlines the primary responsibilities through which employees embody our CARE values and contribute to the company's mission of outstanding service.
Responsibilities:
  • Perform duties assigned by the Billing Supervisor
  • Research and establish patient eligibility coverage with insurance providers (state and private)
  • Determine and process insurance rejections in accordance with the daily report
  • Maintain and update patient billing and insurance information in the system
  • Submit prior authorizations for State insurance
  • Interact with insurance company on daily basis, i.e., overrides, rejections, and insurance updates
  • Interact with client facilities staff, PDP (Medicare), CMS, NJM and NYM, if necessary
  • Follow up and resolved pending billing issues

Qualifications:
  • H.S. diploma or equivalent
  • Third party rejections required
  • Experience in Long Term Care Pharmacy preferred
  • Experience in New York Pharmacy billing claims preferred
  • Courteous and polite phone skills
  • Computer literate
  • Previous experience in pharmacy
  • Must be able to work independently and as a team
  • Ability to multitask and work in a fast-paced environment a must
  • Frameworks/ECM knowledge a plus
  • Must be detail oriented

Schedule:
Flexible with the hours and the ability to work nights and weekends is a must.
  • 8am - 4pm
  • 9am - 5pm
  • 11am - 7pm
  • 12pm - 8pm
  • 3pm - 11pm
  • 4pm - 12am

EEO Statement, SpecialtyRx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state, or local law.
EO/Minorities/Females/Disabled/Veterans

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