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Remote Customer Service Representative Jobs in Athens, AL

Davis Rollin Careers

Be Seen First

Customer Service Sales Rep-Training Available -

Huntsville, AL · Remote

$65K - $85K/yr

Technology, CRM, and infrastructure * Clear growth paths for producers and builders What This Role Is: * Hybrid model : sell and recruit virtually and in person * Nationwide opportunity * Commission ...

HMG Careers

Sales Representative Remote

Falkville, AL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Huntsville, AL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Customer Service Representative information

See Athens, AL salary details

$9

$18

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How much do remote customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote customer service representative in Athens, AL is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $20.19 per hour, depending on experience, location, and employer.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or related tools like CRM software. Many employers also require a reliable internet connection and a quiet workspace, and some roles may prefer prior experience or certifications in customer service. Training is often provided by the employer after hiring.

What are the most commonly searched types of Customer Service Representative jobs in Athens, AL?

The most popular types of Customer Service Representative jobs in Athens, AL are:

What are popular job titles related to Remote Customer Service Representative jobs in Athens, AL?

For Remote Customer Service Representative jobs in Athens, AL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Representative jobs in Athens, AL look for?

The top searched job categories for Remote Customer Service Representative jobs in Athens, AL are:

What cities near Athens, AL are hiring for Remote Customer Service Representative jobs?

Cities near Athens, AL with the most Remote Customer Service Representative job openings:

Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Athens, AL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $37,734 per year, or $18.1 per hour.

Licensed Insurance Representative -

Teleperformance USA

Huntsville, AL • Remote

$21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 190 frontline employees who took The Breakroom Quiz

45th of 72 rated call and contact centers

Job description

Category : Customer Service/Support

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Put your Health insurance license to work from home!

As a Remote Licensed Health Insurance Representative with TP, you will help customers understand their health insurance options, answer questions, relieve concerns, and provide the kind of service that makes a complicated experience feel easier.

Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Benefits of working with TP include

  • $21.75/hour + Commission | Full-Time | Seasonal | Work from Home
  • Paid Training
  • Benefits to you and your family.
  • Growth Opportunities
  • Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
  • We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Your Responsibilities

As a Licensed Health Insurance Representative, youll use your insurance knowledge and customer service skills to help customers get the answers and support they need.

  • Handle inbound and outbound customer conversations with professionalism and empathy
  • Help customers understand health insurance coverage, plan options, pricing, and contract terms.
  • Listen carefully, identify customer needs, and work to resolve questions during the first interaction.
  • Support customer retention by addressing concerns and helping customers identify appropriate solutions
  • Protect confidential customer and healthcare information while following required policies and procedures.

What you will bring

  • Active Resident Health Insurance License in your state - REQUIRED.
  • High School Diploma or equivalent.
  • Must be 18 years of age or older.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and/or sales experience preferred.
  • College degree preferred but not required.

Key Competencies

  • Process Excellence:Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration:Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication:Outstanding communication, listening, and analytical skills.
  • Organizational Skills:Strong organizational and problem-solving skills.
  • Emotional Intelligence:Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness:Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking:Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Your Remote Work Setup

  • Because this is a work-from-home position, you'll need
    • A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 30ms).
    • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
    • Proof of internet speed required

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Application Deadline

Ongoing until positions are filled. Please click apply to start your application.

For other opportunities, please visit the TP Careers site at https://www.tp.com/en-us/careers.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
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