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Remote Customer Service Rep Jobs in Windermere, FL

S3 Shared Services

Member Service Representative

Orlando, FL · Remote

$19.23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Member Service Representative will be part of our talented remote Contact Center team. The ... Thrives in a fast-paced customer service environment. * Must be highly organized and detail ...

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Remote Customer Service Rep information

See Windermere, FL salary details

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How much do remote customer service rep jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote customer service rep in Windermere, FL is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.61 per hour, depending on experience, location, and employer.

What is a remote customer service rep?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a remote customer service rep?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do remote customer service reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What are popular job titles related to Remote Customer Service Rep jobs in Windermere, FL?

For Remote Customer Service Rep jobs in Windermere, FL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Rep jobs in Windermere, FL look for?

The top searched job categories for Remote Customer Service Rep jobs in Windermere, FL are:

What cities near Windermere, FL are hiring for Remote Customer Service Rep jobs?

Cities near Windermere, FL with the most Remote Customer Service Rep job openings:

Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Windermere, FL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,795 per year, or $16.7 per hour.

License Customer Service Representative - Property & Casualty (Remote)

Concentrix

Lake Mary, FL • Remote

$18 - $20/hr

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Concentrix rating

6.3

Company rating: 6.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

32nd of 71 rated call and contact centers

Job description

A Licensed Representative is responsible for assisting customers and agents with inquiries related to property and casualty insurance policies, including policy servicing and billing concerns. In this role, you will address customer and agent inquiries in an efficient, professional, and accurate manner, resolve service-related issues, document customer requests, and process policy changes that require an active insurance license. Support is provided through both inbound and outbound communications with customers and agents. This is a customer service position that requires strong communication, problem-solving, and customer-focused skills.

Key Responsibilities:

Handle inbound and outbound contacts through phone, chat, and video calls.

Assist customers and agents with inquiries regarding property and casualty insurance products, including auto, homeowners, and related policy services.

Troubleshoot issues, resolve concerns, and answer customer questions while providing a positive customer experience.

Demonstrate empathy, compassion, and professionalism in every customer interaction.

Accurately process policy changes based on customer-provided information and identify cross-selling opportunities when appropriate.

Maintain a thorough understanding of the rules, rates, and regulations governing personal insurance lines across all 50 states.

Independently research information, utilize available knowledge resources, and apply learned concepts to resolve inquiries.

Clearly explain policy information, required documentation, and any necessary follow-up actions to customers and agents.




Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Hands on Training

Career Growth Opportunities

Retirement Plan


Responsibilities

WHAT YOU WILL DO IN THIS ROLE

As an Insurance Agent (Licensed Personal Lines, P&C) working from home, you will:


  • Be efficient in navigating multiple systems.
  • Demonstrate a strong reading and comprehension of program materials.
  • Actively listen and ask questions to identify customer needs.
  • Advise on plan options, coverages, and pricing.
  • Process new and/or amended enrollments.
  • Ensure our clients customers enjoy authentic experiences.
  • Deliver expert customer experienceswith a smile.

Requirements

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our remote Insurance Agent (Licensed Personal Lines, P&C) role include:


  • You must be at least 18 years of age
  • Verifiable High school diploma or GED
  • 1 + years of customer service experience
  • Active resident license to sell P&C insurance
  • Strong computer navigation skills and PC knowledge
  • Bilingual, English or Spanish is a plus!
  • Strong communication skills in both verbal and written format
  • Proficiency in fast-paced multi-tasking with strong problem-solving skills
  • High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 40 Mbps download, combined 50 Mbps)
  • Must reside in the United States or have a valid U.S. address for residence

What Concentrix employees say

Pay

Benefits

Hours and flexibility

Workplace

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