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Remote Customer Service Rep Jobs in Ripley, TN (NOW HIRING)

HMG Careers

Remote Sales Specialist

Jackson, TN · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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How much do remote customer service rep jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote customer service rep in Ripley, TN is $16.53, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Rep, and why are they important?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do Remote Customer Service Reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What are Remote Customer Service Reps?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What job categories do people searching Remote Customer Service Rep jobs in Ripley, TN look for? The top searched job categories for Remote Customer Service Rep jobs in Ripley, TN are:
What cities near Ripley, TN are hiring for Remote Customer Service Rep jobs? Cities near Ripley, TN with the most Remote Customer Service Rep job openings:
Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Ripley, TN as of May 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 12% Physical, 9% Hybrid, and 79% Remote job distribution, with an average salary of $34,373 per year, or $16.5 per hour.
Customer Service Representative

Customer Service Representative

American Systems

Millington, TN • Remote

$14.75 - $20.25/hr

Other

Medical, Retirement, PTO

Posted 17 days ago

Job description


Customer Service Representative
Location
US-TN-Millington
ID
2026-4455
Category
Business Development
Position Type
Full-Time
Remote
No
Clearance Required
Secret
Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

Responsibilities
    Act as the first step in a multi-tiered support to Military Sailors and their families.
  • Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
  • Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
  • Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
  • Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
  • Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.
Qualifications
  • Secret Clearance Eligible (U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance)
  • Four (4) years' experience, or three (3) years with Associates degree, or two (2) years with Bachelor's degree related experience in customer service and responding to requests for information
  • The ability to work in a fast-paced environment with the flexibility to work nights and weekends
  • The ability to type at least 30 WPM
  • Spanish speakers please apply!

Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $0.00/Yr. - USD $999,999.99/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status

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