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Remote Customer Service Rep Jobs in Powhatan, VA

Dollar Tree

customer service representative

Richmond, VA · On-site +1

$15.75 - $21.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Nexora Talent

Remote- Customer Experience Service

Richmond, VA · Remote

$15.75 - $21.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

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Remote Customer Service Rep information

See Powhatan, VA salary details

$9

$17

$25

How much do remote customer service rep jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote customer service rep in Powhatan, VA is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $19.42 per hour, depending on experience, location, and employer.

What is a remote customer service rep?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a remote customer service rep?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do remote customer service reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What are popular job titles related to Remote Customer Service Rep jobs in Powhatan, VA? For Remote Customer Service Rep jobs in Powhatan, VA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Rep jobs in Powhatan, VA look for? The top searched job categories for Remote Customer Service Rep jobs in Powhatan, VA are:
What cities near Powhatan, VA are hiring for Remote Customer Service Rep jobs? Cities near Powhatan, VA with the most Remote Customer Service Rep job openings:
Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Powhatan, VA as of August 2026, with employment types broken down into 75% Full Time, 11% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $36,325 per year, or $17.5 per hour.

Sr. Customer Service Representative (Remote)

Owens & Minor, Inc.

Richmond, VA • On-site, Remote

$29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Owens & Minor rating

6.6

Company rating: 6.6 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

270th of 361 rated logistics

Job description

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.
Global Reach with a Local Touch
  • 140+ years serving healthcare
  • Over 14,000 teammates worldwide
  • Serving healthcare partners in 80 countries
  • Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland
  • 40+ distribution centers
  • Portfolio of 300 propriety and branded product offerings
  • 1,000 branded medical product suppliers
  • 4,000 healthcare partners served

Benefits
  • Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
  • Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
  • Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
  • Voluntary Supplemental Programs - We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
  • Support for your Growing Family - Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
  • Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
  • Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave - including parental leave.
  • Well-Being - Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs - all at no cost to you.

POSITION SUMMARY
Supports the Owens & Minor Customer Experience by providing superior customer service to clients using critical thinking skills and resources provided. Steps in and acts in all functions (order management, product flow, backorder management, and credits) on the Customer Service team as needed. Acts as senior customer point of contact in a manner that maximizes customer satisfaction. Senior CSR level with more one on one interaction with the customer.
Job Description
The anticipated salary range for this position is up to $29 hr./. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.
RESPONSIBILITIES
General Customer Service Responsibilities
  • Responsible for customer experience, maintaining a professional demeanor during entire interaction with customers.
  • Answers incoming inquiries in a professional, courteous and efficient manner. Provides superior service to client resulting in high rate of first contact resolution.
  • Acts as an internal champion for customer experience.
  • Handles all incoming issues and either resolves them or assigns tasks to the appropriate team within Customer Service or other internal O&M team, using smart customer-focused decision making skills; forwards all non-essential duties to the appropriate support desks (backorders, drop ships, credits) and escalates issues as appropriate.
  • Follows up on all outstanding tasks to ensure completion and provides updates to customer as needed.
  • Anticipates, and where appropriate, mitigates any issues before they can negatively impact the customer experience.
  • Proactively communicates surfaced issues to the Customer in order to address and resolve as quickly as possible.
  • Fully documents all work performed and communications conducted with customer using case management software to appropriately record and track outstanding activities.
  • Understands and prioritizes incoming requests using in depth knowledge of healthcare critical and customer specific needs.
  • Acts as liaison for all customer interaction and escalation point as necessary.
  • Triages complex issues, acting as point person to ensure timely resolution.

Customer Order Management
  • Accurately enters manual orders as needed to support customer request.
  • Accurately records detailed information about the order as requested.
  • Researches and verifies order line errors and accurately corrects UOM/product/part number issues within customer requirements.
  • Works with Operations and Inventory Control to research and account for shipping/receiving discrepancies when a supplier has indicated they have shipped goods not yet in O&M inventory.
  • Adjust customer order quantities within Enterprise Resource Program (ERP) to properly reflect flow of goods.
  • Communicates updates of order lines/order issues to customer effectively and timely.

Customer Order Status Inquiry
  • Researches and responds to all order ETA requests in a timely manner.
  • Collaborates with various supply chain touchpoints [Suppliers, Distribution Centers (DC), transportation companies, Master Data Management (MDM) team, etc.] to research item status for all work assigned to proactively prevent customer order issues.
  • Populates order status information into Customer Backorder reporting in a timely manner to meet daily Service Level Requirements.
  • Executes all expedites and Inter-Branch Transfer (IBT) requests in an accurate and cost sensitive manner.

Returns/Credits
  • Accurately records reports of shipping discrepancies, customer requests for return and receipt of unsalable products
  • Processes credits, re-ships and returns and obtains Certificate-of-Destruction for items not returned.
  • Sends Return Goods Authorizations (RGAs) and works with distribution centers (DC) on need for Call Tags.
  • Assures all appropriate fees are accurately assessed in accordance with O&M policy.

Supply Disruption Root Cause Identification
  • Identifies problem vendors and escalates recurring issues such as recalls, consistently late orders, receiving discrepancies caused by damaged or missing product, and missed delivery appointments.
  • Identifies receiving delays at the Distribution Centers (DC) and or Manufacturing sites and works with the Regional Asset Manager & General Manager to resolve.

Cross-functional
  • Maintains some cross-functional knowledge of other CS team roles.
  • Collaborates directly with other customer service, purchasing support, and finance operations teammates.

Internal Communication
  • Acts as the main point of contact for customer service team.
  • Works within a shared-services environment, with matrix reporting lines to Customer Experience leadership and Service Process leadership.

External Communication
  • Responds and communicates directly with customer on all order management service requests.
  • Communicates with vendors to determine the status of customer orders.
  • Performs additional duties as directed.

EDUCATION & EXPERIENCE
  • High School Diploma/GED
  • 3 or more years of relevant experience (Customer Service, Order Management, etc.)

KNOWLEDGE, SKILLS, & ABILITIES
  • Good interpersonal skills with a customer service orientation; Customer Service certification preferred.
  • Ability to thrive in a matrix organization where direction may come from direct manager and/or a process owner.
  • Strong verbal and written communication skills.
  • Solid planning, organizational, and recordkeeping skills.
  • Ability to work independently and as part of a team to seek issue resolution and problem solve.
  • Strong follow-up skills.
  • PC/Systems skills & knowledge: MS Office required; ability to quickly learn and utilize enterprise software technologies like ERP and CRM systems; Salesforce.com experience preferred.
  • Ability to use critical thinking in order to determine best course of resolution for a problem; role requires cross-functional awareness and ability to classify/triage customer issues and concerns.
  • Knowledge of Health Care industry preferred.

ADDITIONAL REQUIREMENTS
  • Ability to work various shifts on occasion.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

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