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Remote Customer Service Rep Jobs in Milton, ON (NOW HIRING)

Aspire Lifestyles

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Bilingual Customer Service Representative (English/French) - Remote

Mississauga, ON · Remote

CA$20 - CA$22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Bilingual Customer Service Representative (English/French) Location: Remote - Ontario, Canada Start Date: September 2026 Position Type: Permanent, Full-Time Pay Range: $20.00 - $22.00 CAD per hour ...

Vosyn

ESG & CSR - Master-Level Internship

Etobicoke, ON · On-site +1

$32/hr

ESG & CSR - Master-Level Internship Level: Master's Level Internship Department: ESG & CSR ... Remote (with hybrid options in Toronto) Compensation: Hourly ($32) About Us: At Vosyn, we embrace ...

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All JobsCustomer Service Rep JobsRemote Customer Service Rep JobsRemote Customer Service Rep Jobs in Milton, ON

Remote Customer Service Rep information

See Milton, ON salary details

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$30

How much do remote customer service rep jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote customer service rep in Milton, ON is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.19 and $18.88 per hour, depending on experience, location, and employer.

What is a remote customer service rep?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a remote customer service rep?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do remote customer service reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What are popular job titles related to Remote Customer Service Rep jobs in Milton, ON? For Remote Customer Service Rep jobs in Milton, ON, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Rep jobs in Milton, ON look for? The top searched job categories for Remote Customer Service Rep jobs in Milton, ON are:
What cities near Milton, ON are hiring for Remote Customer Service Rep jobs? Cities near Milton, ON with the most Remote Customer Service Rep job openings:
Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Milton, ON as of August 2026, with employment types broken down into 73% Full Time, 12% Part Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $35,429 per year, or $17 per hour.

Surety Customer Service Representative (CSR)

Ai Insurance Organization Inc.

Oakville, ON • Remote

CA$50K - CA$70K/yr

Full-time

Medical, Dental, Life

Re-posted 19 days ago

Job description

Job description

Ai Insurance Organization
Ai Insurance Organization is an award-winning insurance brokerage located in Oakville, Ontario. Our purpose is to meet the evolving needs of all our stakeholders (clients, teammates, insurance partners, suppliers, communities, and society as a whole) and create superior value by disrupting and creating new market segments for both industry and consumer. We are seeking a creative and driven Surety Customer Service Representative (CSR) to join our growing Service team. This is a full time, hybrid-office position with full benefits.

Job Purpose
Reporting to the Chief Operating Officer, the successful candidate will communicate effectively and regularly with producers, clients, and underwriters to process, amend and maintain Surety policies. The Surety CSR works with internal teams, insurance markets, and vendors to manage the policy lifecycle of new and existing clients; entering data and helping 'raise the bar' on service.

Successful Behaviours

  • A positive attitude.

  • A proven track record of exceptional interpersonal interactions and customer service.

  • Strong work ethic and attention to detail.

  • A professional and pleasant telephone manner.

  • An Independent / self-starter.

  • Strong written and oral communication skills.

  • Ability to organize and prioritize work effectively.

  • Work collaboratively as part of a team.

  • Dependable.

  • Deadline driven.

Technical skills

  • Ability to build strong relationships with clients, underwriters and internal teammates.

  • Comprehensive knowledge of Surety products, applications, coverages, and limits; relative to insurance carrier appetite.

  • Ability to identify gaps in coverages.

  • Proficiency with customer relationship management systems (CRM).

  • Experience with broker management systems (BMS).

  • Proficiency with insurance vendor and carrier portals is also an asset.

  • Financial and accounting literacy.

  • Knowledge of MS Word, Excel.

Key Result Areas /Essential Functions Responsibilities

  • Managing policy life cycles for new and existing clients, including new business submissions, renewals, re-marketing and endorsements.

  • Processing insurance-related reports and contracts such as property valuations and premium financing agreements.

  • Being the first point of contact for customers in servicing their insurance needs.

  • Assisting producers in the completion of comprehensive submissions for quoting.

  • Reviewing quotations, subjectivities, and policies for accuracy.

  • Administering internal standard operating procedures (SOPs) and underwriting guidelines.

  • Timely processing of endorsements and certificate of insurance (COI) requests.

  • Working effectively with team members and colleagues to accomplish team and organizational goals.

  • Taking actions that respect the needs and contributions of others.

Qualifications / Experience

  • RIBO licensed, in good standing with required continuing education (CE) hours.

  • Minimum 2 years of surety experience.

  • CIP, CAIB and CRM designations and/or relative courses are considered an asset.

  • Personal lines experience is considered an asset.

  • Post-secondary education is considered an asset.

Remuneration

  • Salaried position, dependent on experience.

  • Comprehensive employee health benefits and insurance plan.

  • Continuing education support and the opportunity to learn from industry leaders.

The Ai Insurance Organization Inc. is committed to providing accommodations and achieving a barrier-free workplace for individuals with disabilities. Should you require an accommodation to participate in our recruitment process, we will support you by considering your individual accessibility needs.

Job Type: Full-time

Salary: $50,000.00-$60,000.00 per year

Benefits:

  • Dental care

  • Disability insurance

  • Employee assistance program

  • Extended health care

  • Life insurance

  • Professional development program

  • Hybrid working environment

Flexible Language Requirement:

  • French not required

Schedule:

  • 7 hour shift

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

  • Commission pay

Experience:

  • Surety Insurance : 1 year (required)

License/Certification:

  • RIBO Licence (required)