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Remote Customer Service Rep Jobs in Jackson, MI (NOW HIRING)

... commercial customers. * Determine the need, size, location, and timing of power delivery ... Participate in a mix of field inspections and office or remote design work, ensuring that project ...

... commercial customers. * Determine the need, size, location, and timing of power delivery ... Participate in a mix of field inspections and office or remote design work, ensuring that project ...

Sr. TLE Auto Appraiser

Jackson, MI ยท On-site +1

$63K - $121K/yr

... service and trusted advice. We seek to be the #1 choice for the military community and their ... USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ...

Senior Mortgage Systems Engineer

Mason, MI ยท On-site +1

$91K - $124K/yr

The requirements listed in this are representative of the knowledge, skills, and abilities required ... We specialize in providing financial services, but we are passionate about serving the community ...

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Remote Customer Service Rep information

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How much do remote customer service rep jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote customer service rep in Jackson, MI is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What is a remote customer service rep?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a remote customer service rep?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do remote customer service reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What are the most commonly searched types of Customer Service Rep jobs in Jackson, MI? The most popular types of Customer Service Rep jobs in Jackson, MI are:
What are popular job titles related to Remote Customer Service Rep jobs in Jackson, MI? For Remote Customer Service Rep jobs in Jackson, MI, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Rep jobs in Jackson, MI look for? The top searched job categories for Remote Customer Service Rep jobs in Jackson, MI are:
What cities near Jackson, MI are hiring for Remote Customer Service Rep jobs? Cities near Jackson, MI with the most Remote Customer Service Rep job openings:
Infographic showing various Remote Customer Service Rep job openings in Jackson, MI as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 14% In-person, and 86% Remote job distribution, with an average salary of $35,571 per year, or $17.1 per hour.

Commercial Project Manager - Midwest

Ritz-Craft Commercial

Jonesville, MI โ€ข On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago


Job description

RC

Commercial Project Manager


REPORTS TO: RC Leadership as assigned


POSITION OVERVIEW: Cultivate new business and provide construction project management for commercial construction projects utilizing RC2 construction technology.


RESPONSIBILITIES AND DUTIES:

  • Prospect and nurture new business
  • Present RC2 value proposition communications via personal meetings, electronic communications, and scheduled events consistent with commercial construction projects
  • Manage all aspects of an assigned commercial project(s) including, but not limited to, the following: (i) monitoring the design process (schematic design to construction documents to shop drawings), (ii) develop/maintain modular unit specifications,(iii) develop/maintain scope of work documents, (iv) prepare product submittals, (v) initiate request for information, (vi) develop project logistics' planning /scheduling
  • Assist with contract administration, including but not limited to,(i) draft/negotiate contract documents, (ii) manage/monitor contractual obligations, (iii) develop and manage change orders, and (iv) prepare timely payment applications for review
  • Communicate with all project stakeholders and maintain relationships with project owners, subcontractors, and architectural / engineering firms.
  • Provide high levels of customer service to both internal and external customers
  • Prepare ROM and other cost estimates
  • Manage subcontractors and subconsultants
  • Participate in conflict resolution specific to projects assigned
  • Coordinate field repairs and document punch list items with internal departments and customers as required.
  • Attend and initiate project meetings, internal & external, as required

QUALIFICATIONS:

  • Associate or bachelor's degree in construction Project Management, Architecture, Engineering, or Business/Marketing.
  • Five (5) years of related / modular industry-construction experience
  • Building Code knowledge
  • CAD experience/knowledge preferred.
  • Knowledge of Microsoft applications (Excel, Word, Outlook, etc.) and familiarity with cloud base project management tools such as Builder Trend, Pipeline Deals, and alike.
  • Good oral and written communication skills.
  • Strong leadership, organizational and decision-making skills
  • Ability to work effectively in field or from satellite offices
  • Ability to work in a fast-paced environment.
  • Willingness to travel throughout multiple States (Valid driver's license).


Company Background

RC2 (Ritz-Craft Commercial), a division of the Ritz-Craft Corporation, a well-established leader in modular construction technology with multiple facilities found in the mid-Atlantic and mid-west regions, is seeking Commercial Project Managers.

As a Commercial Project Manager, you will be involved in an alpha to omega strategy in the development and execution of commercial / multifamily modular construction projects. If you have a passion for construction, enjoy working in a fast-paced environment, under light supervision, and have a desire to build a rewarding career , RC2 may be right for you.


Job Description - as provided.

Salary : Base (competitive to the market) + project performance bonus

Benefits:

  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Dental insurance
  • Retirement planning 401(k)
  • Company credit card
  • Travel expenses

Schedule:

  • Commensurate with project schedules
  • Travel required

Supplemental Compensation:

  • Revenue Commission

Work Location(s)

  • Per project site location
  • Remote home office
  • Corporate office
  • Regional office