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Remote Customer Service Rep Jobs in Hermiston, OR

ABB

Protection and Control Engineer

WA · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... ABB's Service Division partners with our customers to improve the availability, reliability ...

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All JobsCustomer Service Rep JobsRemote Customer Service Rep JobsRemote Customer Service Rep Jobs in Hermiston, OR

Remote Customer Service Rep information

See Hermiston, OR salary details

$10

$19

$28

How much do remote customer service rep jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote customer service rep in Hermiston, OR is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is a remote customer service rep?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a remote customer service rep?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do remote customer service reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What are the most commonly searched types of Customer Service Rep jobs in Hermiston, OR?

The most popular types of Customer Service Rep jobs in Hermiston, OR are:

What are popular job titles related to Remote Customer Service Rep jobs in Hermiston, OR?

For Remote Customer Service Rep jobs in Hermiston, OR, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Rep jobs in Hermiston, OR look for?

The top searched job categories for Remote Customer Service Rep jobs in Hermiston, OR are:

What cities near Hermiston, OR are hiring for Remote Customer Service Rep jobs?

Cities near Hermiston, OR with the most Remote Customer Service Rep job openings:

Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Hermiston, OR as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,694 per year, or $19.6 per hour.

Field Property Claims Adjuster: Tri Cities, WA

Farmers Insurance

Richland, WA • Remote

$67K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Farmers Insurance rating

7.5

Company rating: 7.5 out of 10

Based on 339 frontline employees who took The Breakroom Quiz

226th of 315 rated insurance

Job description

We are Farmers - where ambition meets opportunity.

At Farmers, we're not just known for unforgettable jingle - we're a team with a passion for purpose and making a real difference in people's lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn't just a goal - it's a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning,  equal opportunity employer, where you'll find more than a job - you'll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let's build something incredible together!

Workplace: Remote ( #LI-Remote ) This is a field role requiring travel to and from policyholder homes. 

Candidate must live in or around Tri Cities, WA. (Pasco, Richland, Kennewick)

If you are looking for the following in your next career...
  • Paid training through the award-winning and industry-leading University of Farmers.
  • Flexibility and independence to work outside the confines of a desk job.
  • Total Rewards Benefits Package: 401K and a competitive starting salary.
  • Rapid growth potential and management opportunities for success-oriented people through education, mentorship programs, and inspirational leadership at a company you can be proud of.

 ... Then Farmers Insurance is the place for you!

A Day in the Life of a Field Property Claims Adjuster
  • Conduct both virtual and on-site investigations by visiting policyholders' residences to assess propertydamage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
  • Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
  • Evaluate and report on potential subrogation opportunities.
  • Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies.
  • Perform duties independently, with work directly impacting management outcomes.
  • Acts as a company representative in public interactions, maintaining a professional demeanor consistentwith management standards.
  • Engages regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses,contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and otherrelevant parties.
  • Use strong customer service skills to negotiate with policyholders to settle the claim.
  • Performs additional duties as assigned.
  • Promotes safety at all times and complies with safety/ergonomicstandards as outlined in relevant company published manuals.

Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 23 days. 

  • Although this is not a CAT-specific role, hires will be expected to commit to 1-3 CAT deployments per year.
If You Have the Following:
  • High School diploma or equivalent required. 
  • Excellent Customer service experience, preferably in a retail environment
  • Construction or Insurance experience is highly desirable and preferred.
  • Excellent communication skills - both oral and written.
  • Computer Literate: MS Word, Excel, Outlook.
  • Proficiency with smartphones and applications.
  • Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss.
  • Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators.
  • Valid driver's license and Bondable.  Final candidates will also be subject to a Motor Vehicle Record background check as this position may include a company vehicle.
 
... then this could be a great career opportunity for you!
 
Final candidate qualifications may be reviewed against the requirements for the associated level of this role.
Candidates Must be Willing and Able to:
  • Climb Ladders to inspect roofs, and be comfortable working on rooftops, multiple times per day, 
  • Work in small, confined spaces that have been damaged; such as attics and crawlspaces.
  • Achieve a minimum passing score on all claims training exams.
Physical Actions and Environment
  • Bending, Kneeling, Pulling, Pushing, Sorting, Carrying up to 50 lbs., Climbing, Reaching, Standing, Walking, Seeing
  • Speaking (English), Reading (English), Writing (English), & Key Entering

Required job duties are performed in the field and an in-home office environment. Exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions, Excessive noise levels, Chemicals Chemical/Biological conditions, Moving mechanical parts, Areas considered dangerous, Conditions which could affect the respiratory system or skin such as fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o WA Only:  $23.22 - $49.52
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review "What we offer" on https://www.farmers.com/careers/corporate/#offer

Job Location(s): US - WA - Kennewick, US - WA - Pasco, US - WA - Richland. This is a field role requiring travel to and from policyholder homes.   

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.  Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. 

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Spokane, WA only:  Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

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