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Remote Customer Service Rep Jobs in Dorado, PR (NOW HIRING)

LifeLink

Remote Administrator on Call PR

Guaynabo, PR · On-site +1

The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing ... Excellent verbal and written communication and customer service skills. * Ability to work within a ...

Huntington

Auto Finance Market Manager 3

Florida, PR · On-site +1

... and customer service. * Makes decisions and acts in accordance with established policies and ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site +1

Remote/hybrid experience preferred * A minimum of 2-4 years' administrative experience and/or customer service or relevant educational attainment required * Knowledge in pre-authorizations and health ...

Huntington

EDW Application Architect, Sr

Florida, PR · On-site +1

... services domain. * Proficiency in software architecture patterns, data warehousing and cloud ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

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All JobsCustomer Service Rep JobsRemote Customer Service Rep JobsRemote Customer Service Rep Jobs in Dorado, PR

Remote Customer Service Rep information

See Dorado, PR salary details

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How much do remote customer service rep jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote customer service rep in Dorado, PR is $16.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.41 per hour, depending on experience, location, and employer.

What is a remote customer service rep?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a remote customer service rep?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do remote customer service reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What are popular job titles related to Remote Customer Service Rep jobs in Dorado, PR? For Remote Customer Service Rep jobs in Dorado, PR, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Rep jobs in Dorado, PR look for? The top searched job categories for Remote Customer Service Rep jobs in Dorado, PR are:
What cities near Dorado, PR are hiring for Remote Customer Service Rep jobs? Cities near Dorado, PR with the most Remote Customer Service Rep job openings:
Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Dorado, PR as of August 2026, with employment types broken down into 78% Full Time, 8% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $34,408 per year, or $16.5 per hour.

Associate, Remote Network (Virtual Teller)

Oriental Bank

Bayamon, PR • Remote

$14 - $18.25/hr

Full-time

Re-posted 13 days ago

Job description

The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcends a virtual/video face to face interactions. Position works on-site based in Bayamon, PR

MAJOR DUTIES & RESPONSIBILITIES:

  • Serves customer in a professional and exceptional, courteous, efficient manner through prompt handling of all teller functions.

  • Perform regular teller's transactions through electronic/remote interactions in compliance with bank policies and procedures.

  • Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries.

  • Works independently and utilizes effective problem solving skills to resolve issues; effectively uses knowledge of operating and security procedures in order to make on-the-spot transactions.

  • Multitasks by working with multiple software programs concurrently to complete a transaction, and communicating with more than one customer concurrently.

  • Identifies cross-selling opportunities, selling new or additional products or services that meet customers' needs, and makes appropriate referrals to other bank areas.

  • Performs end of day balancing according to procedures.

  • Adheres to security, audit, and compliance requirements.

  • May act as a mentor/trainer to new Virtual Tellers.

  • Communicates customer comments, issues and requests to the appropriate branch/department.

  • Clearly communicates the proper use of the Virtual Teller Station, handling customer's objections and anxiety to new technology.

  • Promotes benefits of the technology and ensures a positive experience.

  • Other duties may be assigned.

EDUCATION AND EXPERIENCE:

  • Associate or bachelor's degree in business administration or related field required.

  • One (1) year of customer service, call center or sales experience required.

  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

  • Excellent customer service, interpersonal, problem-solving and documentations skills required both verbal and written.

  • Requires good telephone etiquette, listening and communication skills.

  • Understanding of banking or financial products and services preferred.

  • Detail oriented and able to manage multiple priorities required.

  • Computer proficiency required. Knowledge of MS Office and other business applications preferred.

  • Bilingual, English and Spanish required.

  • Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required.

Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans)

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