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Remote Customer Service Rep Jobs in Canton, MI (NOW HIRING)

CertaSite

Customer Service Representative

Ann Arbor, MI · Remote

$15.75 - $21.25/hr

You will collaborate with managers, office staff, technicians, customers and others to help ensure CertaSite represents best-in-class customer service. This is a fast paced and demanding role with ...

Wesco

Senior Customer Service Representative

Livonia, MI · On-site +1

$18 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Senior Customer Service Representative, you will respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution. You will resolve complex or unusual ...

TEKsystems

Remote | Non Profit | 2nd Shift CSR

Detroit, MI · Remote

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong customer service and communication skills * Compassionate, patient, and professional ... remote position. Application Deadline This position is anticipated to close on Aug 16, 2026. About ...

TEKsystems

Email Customer Service Reps

Detroit, MI · Remote

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada ... remote position. Application Deadline This position is anticipated to close on Aug 19, 2026. About ...

ROUSH

Field Service Technician Senior - REMOTE

Livonia, MI · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Field Service Technician Senior will work independently and represent Roush to customers and service technicians. This is a remote position that will service the Southeast region of the United ...

Roush

Field Service Technician Senior - REMOTE

Livonia, MI · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Field Service Technician Senior will work independently and represent Roush to customers and service technicians. This is a remote position that will service the Southeast region of the United ...

Roush

Field Service Technician Senior - REMOTE

Livonia, MI · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Field Service Technician Senior will work independently and represent Roush to customers and service technicians. This is a remote position that will service the Southeast region of the United ...

Liveops

Remote Spanish Bilingual Customer Service

Canton, MI · Remote

$14.25 - $18/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Taylor, MI · Remote

$14.50 - $18/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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All JobsCustomer Service Rep JobsRemote Customer Service Rep JobsRemote Customer Service Rep Jobs in Canton, MI

Remote Customer Service Rep information

See Canton, MI salary details

$9

$17

$24

How much do remote customer service rep jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote customer service rep in Canton, MI is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $19.38 per hour, depending on experience, location, and employer.

What is a remote customer service rep?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a remote customer service rep?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do remote customer service reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What are popular job titles related to Remote Customer Service Rep jobs in Canton, MI?

For Remote Customer Service Rep jobs in Canton, MI, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Rep jobs in Canton, MI look for?

The top searched job categories for Remote Customer Service Rep jobs in Canton, MI are:

What cities near Canton, MI are hiring for Remote Customer Service Rep jobs?

Cities near Canton, MI with the most Remote Customer Service Rep job openings:

Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Canton, MI as of August 2026, with employment types broken down into 75% Full Time, 11% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $36,234 per year, or $17.4 per hour.

Customer Service Representative

CertaSite

Ann Arbor, MI • Remote

$15.75 - $21.25/hr

Full-time

Re-posted 10 days ago

CertaSite rating

8.5

Company rating: 8.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

7th of 37 rated health and safety providers

Job description

Who are we?

CertaSite is a fast-growing fire and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 15 markets serving over 14,400 customers throughout the Midwest.

As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day and for an opportunity to make a huge impact and grow with a mission-driven company focused on the customer, we hope you will consider this amazing opportunity.

Our Mission: To protect and provide a meaningful impact to as many lives as possible

Our Vision: Delivering the most dependable and simplified life safety solution on the planet

Our Values:

  • Passionate – Relentless pursuit to be great, not just good enough. And we have fun doing it.

  • Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.

  • Innovative – We believe there is always a better way. We don’t stop until we find it.

  • Genuine – We do what we say, and we mean it.

ROLE OVERVIEW

We are looking for a Customer Success Representative, who will be responsible for supporting customers throughout their journey with CertaSite and delivering an exceptional customer experience. You will collaborate with managers, office staff, technicians, customers and others to help ensure CertaSite represents best-in-class customer service. This is a fast paced and demanding role with high visibility within the company. This role reports to the Customer Success Manager.

  • Onboard new customers by coordinating W-9’s, Certificates of Insurance (COIs), billing, portal, and taxation setup, service agreements, compliance contact info, and welcome messages. This includes both regular customers and integrations of newly acquired companies. Validate setup for accuracy

  • Lead customer satisfaction campaigns and support?

  • Create tickets for service issues

  • Route inbound phone calls to appropriate parties

  • Manage compliance reporting to customers and fire marshals and ensure data integrity

  • Assist scheduling coordinators and other departments as necessary

  • Communicate directly with customers in key areas such as onboarding, no response communications, service reports, and red tag letters

  • Review and provide quotes as needed

  • Other projects as assigned

QUALIFICATIONS

  • High school diploma or equivalent

  • 1 – 3 years of progressive, proven customer service experience

IDEAL QUALITIES

  • 3 – 5 years of customer service experience within the building trades; life safety ideally, but not required.

  • Customer Focus?– Develops uniquely strong customer loyalty; low-to-no customer attrition; key account executive contacts who will go to bat for him/her; generates repeat business more than peers; earns high customer satisfaction scores relative to peers

  • Relationship Building?– Rapidly build effective relationships through professional interactions with others based on trust: trust that they will always work toward the best interest of those involved and that they are sufficiently competent to provide positive results??

  • Active Listening?– Enhance mutual understanding in communicating with others by expressing genuine interest in, and providing full attention to, the content and meaning of others’ messages

  • Information Seeking?– Driven by an underlying curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking a series of questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future

  • Detail Focused – Passionate for details with a high sense of awareness of all the details that matter most; from data entry to critically reviewing new customer setup and detailed customer communications.

WORKING CONDITIONS amp; PHYSICAL REQUIREMENTS

  • Controlled climate, office environment

  • Occasional work from home options

  • Required to sit for long periods of time, 8 or more hours per day

What CertaSite employees say

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