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How much do remote customer service rep jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote customer service rep in Brainerd, MN is $18.39, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What is a remote customer service rep?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a remote customer service rep?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do remote customer service reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What are the most commonly searched types of Customer Service Rep jobs in Brainerd, MN? The most popular types of Customer Service Rep jobs in Brainerd, MN are:
What are popular job titles related to Remote Customer Service Rep jobs in Brainerd, MN? For Remote Customer Service Rep jobs in Brainerd, MN, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Rep jobs in Brainerd, MN look for? The top searched job categories for Remote Customer Service Rep jobs in Brainerd, MN are:
What cities near Brainerd, MN are hiring for Remote Customer Service Rep jobs? Cities near Brainerd, MN with the most Remote Customer Service Rep job openings:
Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Brainerd, MN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $38,254 per year, or $18.4 per hour.

Customer Success Representative

Marco Technologies LLC

Brainerd, MN • On-site, Remote

$19.10 - $27.70/hr

Full-time

Posted 6 days ago

Marco Technologies rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

117th of 223 rated it services

Job description

The Customer Success Representative is responsible for delivering unparalleled customer service by consistently exceeding expectations and building strong and lasting relationships through open communication, reliability and a customer-centric approach. You will provide prompt and efficient assistance to meet the ever-evolving needs of Marco's valued customers and employees.
ESSENTIAL FUNCTIONS
• Handle and prioritize incoming client calls, emails and correspondence efficiently, assessing the urgency and severity of issues to set priorities. Record and assign tasks accordingly.
• Provide prompt and detailed communications to internal and external clients.
• Review accounts for upsell and cross-sell opportunities and escalate as necessary.
• Provide initial troubleshooting support for systems and applications to identify and resolve malfunctions or operational issues, potentially preventing the need for further escalation.
• Maintain contact center expectations.
• Verify and maintain client contact and database information.
• Function collaboratively as part of a fast-paced, client-orientated team.
• Develop and support best practices and operational procedures to create efficiencies.
• Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process.
• Uphold business ethics by supporting Marco's vision, mission and values.
• Exemplify the Gold Standard Experience through every interaction.
• Attend required company and departmental meetings.
• Act in accordance with Marco policies and procedures as set forth in the employee handbook.
• Perform other related duties as assigned.
QUALIFICATIONS
Education and Experience
• High School diploma and two years of relevant experience or an associate degree; or equivalent combination of education and experience.
• 0-3 years of experience in Customer Service or a related field preferred.
REQUIRED SKILLS
1. Natural aptitude for outcome-based reasoning.
2. Demonstrate excellent verbal and written communication skills with internal and external customers.
3. Self-starter, ability to plan and implement sales strategy with limited supervision.
4. Ability to thrive in a competitive, goal-driven environment.
5. Excellent organizational and time management skills with the ability to maintain accurate and detailed records of sales activity.
6. Ability to prioritize responsibilities and operate with changing priorities.
7. Demonstrate ability to work effectively and professional with all types of people and situations.
8. Demonstrate strong attention to detail to ensure accuracy and quality.
9. Strong desire to help others achieve success, anticipate needs and take initiative to ensure positive sales outcomes.
10. Proficient with business collaboration tools including Microsoft Office Suite, CRM and company specific programs.
Pay Range: $19.10-$27.70 hourly

What Marco Technologies employees say

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