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Remote Customer Service Rep Jobs in Altamonte Springs, FL

Getaway

Customer Representative

Winter Park, FL · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

The Hartford

Customer Care Representative

Lake Mary, FL · Remote

$25/hr

As a Customer Care Representative on the Employee Benefits team, your primary role is to provide ... remote positions: (1) high speed broadband internet service is required, we do not recommend or ...

SYS Integration

Contact Center Representative

Orlando, FL · Remote

$16.50 - $21.50/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

CLEAR

Remote Customer Care Specialist - Orlando

Orlando, FL · On-site +1

$17/hr

... customers, and exceed their expectations. You'll connect with members via phone, email, and live ... A positive, friendly demeanor with a commitment to outstanding service * You have a natural passion ...

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All JobsCustomer Service Rep JobsRemote Customer Service Rep JobsRemote Customer Service Rep Jobs in Altamonte Springs, FL

Remote Customer Service Rep information

See Altamonte Springs, FL salary details

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$17

$25

How much do remote customer service rep jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote customer service rep in Altamonte Springs, FL is $17.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.57 per hour, depending on experience, location, and employer.

What is a remote customer service rep?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a remote customer service rep?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do remote customer service reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What are popular job titles related to Remote Customer Service Rep jobs in Altamonte Springs, FL?

For Remote Customer Service Rep jobs in Altamonte Springs, FL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Rep jobs in Altamonte Springs, FL look for?

The top searched job categories for Remote Customer Service Rep jobs in Altamonte Springs, FL are:

What cities near Altamonte Springs, FL are hiring for Remote Customer Service Rep jobs?

Cities near Altamonte Springs, FL with the most Remote Customer Service Rep job openings:

Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Altamonte Springs, FL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,547 per year, or $17.6 per hour.

Concierge Customer Service Representative II

MedWatch, LLC

Lake Mary, FL • On-site, Remote

$19 - $20/hr

Full-time

Medical

Re-posted 25 days ago

Job description

Scope: This is a critical senior level customer service position requiring excellent customer interaction skills along with critical thinking. This individual is expected to accurately service and satisfy customers by responding to customer inquiries regarding health benefits including precertification based on the employer's / Third Party Administrator's contract with MedWatch. Concierge/Customer Service Representative Floater needs to be versatile and equipped with a strong skill set to handle the complexity of the job and the ability to assist callers in both the Concierge and Intake departments.
Duties and Responsibilities:
• Respond to telephone and email inquiries received from members and provider within defined service standards.
• Negotiate with providers to gain acceptance for plans without network agreements and/or out of network providers.
• Assist members with benefits and healthcare questions.
• Document all calls received in system-based call log.
• Handle all incoming MedWatch precertification calls (i.e., start cases, do call logs, forward calls, provide case status, provide claims phone #'s, etc.)
• Make outgoing calls for MedWatch (demos, information for case completion, re-direction for network steerage, etc.)
• Complete incoming electronic Web-certs.
• Verify patient and provider demos - correct and/or complete when needed.
Knowledge, Skills and Abilities:
• Strong customer relations, interpersonal skills.
• Strong appreciation and ability to handle confidential & sensitive information.
• Proficient with Microsoft applications, strong computer skills and computer navigation.
• Excellent data entry and typing skills.
• Knowledge of provider organizations and networks.
• Knowledge and understanding of CMS Medicare reimbursement rates.
• Ability to effectively negotiate rate structures.
• Patience and ability to handle difficult situations tactfully and diplomatically.
• Takes initiative to resolve situations and to accomplish projects actions and tasks.
• Excellent verbal and written communication skills.
• Independent judgment in decision making and problem solving.
• Ability to multi-task & anticipate potential needs/problems.
• Ability to build relationships with internal and external customers.
• Medical Terminology
• Strong attention to detail.
• Understanding of Self-Funded health benefits a plus.
• Health Payor background preferable in self-funded industry a plus
• Claim processing skills a plus.
• Insurance verification or pre-certification a plus
• Provider office/facility billing department or financial area
• TPA experience a plus.
• Strong analytical and research skills
• Bilingual a plus
Education:
• Associate degree or higher preferred but not required, Minimum High School Diploma or G.E.D.
Experience:
• Two Years Customer Service / Call Center experience in a health care related role.
• Medical Intake experience a plus
The pay range for this position is $19.00 to $20.00 hourly.
Work Environment / Physical Demands: This position is in a typical office/home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients.
We are an Equal Opportunity Employer, including disability/veterans.

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