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Remote Customer Service Associate Jobs in Waukee, IA

Getaway

Customer Representative

Carlisle, IA · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

New

Getaway

Customer Representative

Carlisle, IA · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

New

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Remote Call CenterSales Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

HMG Careers

Remote Sales and Service Advisor

Luther, IA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Redfield, IA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

De Soto, IA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Minburn, IA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Rippey, IA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service Associate JobsRemote Customer Service Associate JobsRemote Customer Service Associate Jobs in Waukee, IA

Remote Customer Service Associate information

See Waukee, IA salary details

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$26

How much do remote customer service associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote customer service associate in Waukee, IA is $16.44, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.46 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Waukee, IA?

The most popular types of Remote Customer Service jobs in Waukee, IA are:

What cities near Waukee, IA are hiring for Remote Customer Service Associate jobs?

Cities near Waukee, IA with the most Remote Customer Service Associate job openings:

Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Waukee, IA as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,186 per year, or $16.4 per hour.

Emerging Leadership Associate - Remote Client Services

Globe Life American Income Division

Des Moines, IA • On-site, Remote

Full-time

Medical, Life

Posted 7 days ago

Job description

Emerging Leadership Associate - Remote Client Services
Company: AO (American Income Division)
Work Arrangement: 100% Remote - U.S. Residents Only
Career Level: Entry Level | Leadership Development Track
Schedule: Flexible | Work From HomeBuild Your Career. Develop Your Leadership. Create Your Future.
Are you looking for more than your next job? Are you motivated by professional growth, leadership opportunities, and the ability to make a meaningful impact while working from home?
AO is seeking ambitious, people-focused professionals to join our growing team as Emerging Leadership Associates. This opportunity combines client service, relationship building, benefits education, and structured leadership development in a fully virtual environment.
You'll begin by working directly with clients who have requested information regarding available benefits and coverage options while developing the communication, business, and leadership skills needed for future advancement.
Whether you're beginning your career, changing industries, or ready to accelerate your professional growth, we provide the training, mentorship, and ongoing support needed to help you succeed.
No previous insurance or leadership experience is required.About AO
AO operates within the American Income Division of Globe Life and serves working families, union members, associations, veterans, and their families.
Our representatives help individuals understand supplemental benefits and financial protection options while providing professional, ongoing client service.
Our fully virtual business model allows representatives to build their careers from home while remaining connected through modern technology, structured training, team collaboration, and mentorship from experienced leaders.
At AO, advancement is driven by performance, development, consistency, and leadership-not simply tenure.What You'll Do
As an Emerging Leadership Associate, you'll develop professionally while gaining hands-on experience working directly with clients.Client Service & Relationship Building
  • Meet with clients virtually through Zoom and phone appointments
  • Connect with individuals and families who have requested benefit information
  • Ask questions to understand client needs and priorities
  • Explain available supplemental benefit and coverage options
  • Answer questions clearly and professionally
  • Assist clients through applications and enrollment
  • Provide ongoing service and follow-up
  • Maintain accurate client records and documentation
  • Build lasting relationships through trust, integrity, and exceptional service
Leadership Development
As you develop in the role, you'll have opportunities to:
  • Participate in weekly leadership development sessions
  • Receive mentorship and coaching from experienced leaders
  • Strengthen communication and presentation skills
  • Develop problem-solving and decision-making abilities
  • Learn team-building and coaching fundamentals
  • Build business and organizational skills
  • Collaborate with other high-performing professionals
  • Prepare for future training, mentorship, and leadership responsibilities
Why Join AO?
🌎 100% Remote Work
Build your career without being limited by a traditional office environment.
  • Work remotely from anywhere within the United States
  • No daily commute
  • Virtual client appointments
  • Modern online systems and technology
  • Collaborative remote team environment
⏰ Flexible Scheduling
Create greater flexibility in your workday while maintaining the structure, availability, and consistency necessary to serve clients and meet professional goals.
🤝 Client Opportunities Provided
Focus on building relationships rather than traditional prospecting.
  • Connect with clients who have requested information
  • Conduct scheduled virtual benefit consultations
  • Focus on needs-based conversations
  • No cold calling required
Performance-Based Compensation & Growth
This opportunity offers performance-based compensation, with earnings and advancement tied to individual results.
Opportunities may include:
  • Weekly commission-based compensation
  • Performance bonuses
  • Leadership incentives
  • Recognition programs
  • Residual and renewal income opportunities
  • Uncapped earning potential based on performance

This is not an hourly or salaried position. Individual earnings vary based on activity, performance, and results.Leadership Development Track
Our Emerging Leadership Associate opportunity is designed for professionals interested in developing beyond an entry-level client-facing role.
Advancement is based on:
  • Performance and results
  • Consistency and accountability
  • Professional development
  • Leadership ability
  • Initiative and work ethic
  • Ability to support and develop others

High-performing associates may have opportunities to progress into:
  • Training and mentorship
  • Team leadership
  • Supervisory responsibilities
  • Management
  • Advanced organizational leadership

Advancement is earned through performance and development and is not guaranteed.Comprehensive Training & Mentorship
You don't need previous industry experience to apply.
We provide:
  • Structured virtual onboarding
  • Product and systems education
  • Client service training
  • Communication and presentation development
  • Weekly coaching
  • One-on-one mentorship
  • Leadership workshops
  • Ongoing professional development
  • Licensing guidance and support

Because the role involves discussing and enrolling clients in insurance products, representatives must obtain the appropriate state insurance license before conducting licensed activities.Recognition & Performance IncentivesIncentive Travel
Qualifying top performers may earn opportunities to participate in company-sponsored trips, retreats, and recognition experiences.
Past and featured destinations may include:
  • Cabo
  • Cancun
  • Las Vegas
  • Tulum
🏆 Performance Recognition
Qualifying representatives may also have access to:
  • Performance-based contests
  • Leadership recognition events
  • Technology and lifestyle incentives
  • Professional conferences
  • Bonus opportunities
  • Team and individual recognition programs

Eligibility and performance requirements apply.Benefits & Professional Resources
Qualifying representatives may have access to:
  • Medical reimbursement program
  • Company-supported life insurance
  • Residual income opportunities
  • Leadership development resources
  • Professional conferences and training
  • Modern virtual technology and business systems
  • Performance-based incentive programs
Who We're Looking For
We're interested in individuals who demonstrate:
  • Strong verbal and written communication skills
  • Professional and positive attitude
  • Natural leadership potential
  • Strong interpersonal and relationship-building abilities
  • Self-motivation and personal accountability
  • Goal-oriented mindset
  • Effective organization and time management
  • Adaptability and problem-solving skills
  • Ability to work independently from home
  • Comfort using technology and virtual communication platforms
  • Coachability and openness to feedback
  • Commitment to continuous improvement
  • High standards of professionalism and integrity

You don't need to arrive as an experienced leader. We're looking for individuals with the potential, work ethic, and willingness to develop into one.Helpful Experience - Not Required
Previous experience in the following areas can be beneficial:
  • Customer Service
  • Client Relations
  • Sales
  • Retail
  • Hospitality
  • Healthcare
  • Education
  • Account Management
  • Administrative Support
  • Team Leadership
  • Management
  • Military Service

No prior insurance or management experience is required.Minimum Requirements
Applicants must:
  • Be at least 18 years of age
  • Be legally authorized to work in the United States
  • Be physically located within the United States
  • Have access to a computer or laptop
  • Maintain reliable high-speed internet
  • Have webcam and microphone capability
  • Maintain a quiet, professional workspace
  • Be comfortable meeting with clients virtually
  • Be willing to participate in required training and professional development
  • Be willing and able to obtain the appropriate state insurance license
Interview Process
Qualified applicants will complete a brief career overview before scheduling a live virtual interview with our hiring team.
All interviews are conducted through Zoom video conferencing, providing a convenient and accessible hiring experience.Ready to Grow Into Leadership?
If you're looking for a remote career where you can develop professionally, help families, build valuable business skills, and earn opportunities to advance into leadership, we'd like to hear from you.
Apply today to be considered for our Emerging Leadership Associate - Remote Client Services opportunity.Lead From Anywhere. Grow Through Performance. Build Your Future with AO. 🚀

Apply